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I would approach this systematically: ⢠Print and save screenshots of the "Action Needed" message as documentation ⢠Call the specific Identity Verification number (800-830-5084) rather than the general IRS line ⢠Request that they specifically check the Taxpayer Protection Program database ⢠Ask for a "Case Research" to determine if your verification is stuck ⢠Inquire about getting a Taxpayer Advocate assigned if it's been more than 30 days I'm concerned that if this continues much longer, it could impact the timing of your refund issuance. The disconnect between systems is worrying and suggests your verification might be stuck in an administrative queue.
I went through this EXACT nightmare last year! The ID verification showed completed on my end but the IRS systems didn't update for almost 7 weeks. When will my refund actually process if the transcript still shows N/A? Did they give you any timeframe when you called? I need to know if I should keep calling them or just wait it out at this point.
I understand how frustrating this situation must be, especially after your previous experiences with Missouri. Here's what I recommend based on helping others in similar situations: ⢠E-file both returns if you haven't already submitted them ⢠Keep digital and physical copies of EVERYTHING (confirmation numbers, acknowledgments, etc.) ⢠For Illinois: Use MyTax Illinois portal to track your refund status ⢠For Missouri: Use their Return Inquiry System AND save screenshots of your inquiry ⢠Set calendar reminders to check status every 2 weeks ⢠If no Missouri refund after 8 weeks, contact them immediately The good news is that both states have improved their electronic processing significantly since 2022. The bad news is that Missouri still struggles with proper documentation of paper returns. Your situation sounds particularly challenging given the previous issues, but with proper documentation this time, you should be able to resolve any problems much more quickly.
I've dealt with this exact situation with Missouri for the past three tax seasons. Here's what I learned the hard way: Step 1: NEVER file paper returns with Missouri if you can avoid it. Their paper processing center has a 30-40% error rate according to a DOR employee I spoke with. Step 2: If you must file paper (some situations require it), send it certified mail with return receipt AND make a complete photocopy first. Step 3: After 45 days, if no update appears online, call them directly. Don't wait longer - their system often shows "no return found" even when they have it. Step 4: If they claim they never received it, immediately send a copy with a cover letter referencing your certified mail tracking number. I'm skeptical of quick fixes, but following this process has worked for me after losing two refunds in previous years. The system is fundamentally broken, but you can navigate it with enough persistence.
I was probably in a somewhat similar situation last month. Filed on January 22nd and was getting, like, really worried after waiting almost 8 weeks with no updates. I finally got through to an agent who told me my return was essentially just sitting in a queue waiting to be processed - no issues or flags. They said it might take a few more weeks, but my refund actually showed up about 4 days after that call. Sometimes just making contact seems to possibly move things along, at least in my experience.
I reached an IRS agent on March 12th after filing on January 25th. The secret is calling at 7:00 AM Eastern precisely. Not 7:01, not 6:59. Exactly at 7:00 when their systems come online. My issue was they needed to verify my identity because I had moved since my last filing. Once verified, my refund was issued on March 22nd. If you filed with a different address than your previous return, this could be your issue. The IRS is currently processing returns from mid-February according to their latest update on April 3rd.
The IRS processing timeline varies by return type. Paper returns take longer than electronic, and returns claiming certain credits may be delayed further. Where did you see the update about mid-February processing?
This is super helpful! I've been trying at random times with no luck. Setting my alarm for tomorrow morning to try the 7am trick. Thanks for sharing your experience!
I was in your friend's shoes three years in a row - tax time was just disappointment time for me š (not really funny when you're counting on that money though). Finally got it sorted last year and actually received my full refund this February! The key was finding out it was an old state tax debt from when I moved between states. I set up a payment plan with my former state's revenue department, made consistent payments for 6 months, and then requested they release me from the offset program. Tell your friend not to give up - it feels amazing to finally break the cycle and actually get your refund!
I've helped several family members through this exact situation. Here's my experience with the process: 1. The TOP hotline will only give basic information - which agency has the debt and how much 2. Each type of debt has different resolution options: - Federal student loans: rehabilitation programs or consolidation - Child support: must work with state child support agency - State taxes: contact that state's department of revenue - Federal taxes: IRS payment plans or Offer in Compromise 3. Some debts can be disputed if they're incorrect 4. Once arrangements are made, get written confirmation that the debt holder will remove the offset It takes persistence but is absolutely resolvable. The worst thing your friend can do is ignore it, as interest and penalties often continue to accrue.
Nadia Zaldivar
Instead of waiting for WMR to update, I've had better luck checking my account transcript directly on the IRS website. The cycle codes tell you exactly when your return is being processed. For example, if you see cycle code 20240905, the 09 means it processed on the 9th week of the year, and the 05 means it's in the Thursday overnight cycle. Your deposit usually comes 5-8 days after that date. Much more accurate than the WMR tool.
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Lukas Fitzgerald
Similar timeline here! My experience: ⢠Filed 1/31 ⢠Accepted 2/2 ⢠WMR stuck on first bar for 6 weeks ⢠No letters received ⢠Called IRS on 3/8 after transcript showed 570 code ⢠ID verified over phone ⢠DDD appeared 4 days later The agent mentioned they're requiring more verifications this year due to increased fraud attempts. Glad you finally got your DDD!
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Avery Davis
ā¢Did you possibly have any credits on your return? I'm wondering if my Child Tax Credit might be what's holding mine up? I'm approaching week 7 with no movement...
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Collins Angel
ā¢Thank you all for sharing these details! It's honestly such a relief to see I'm not alone in this frustrating process. I've been checking WMR and transcripts twice daily and driving myself crazy. At least now I know what to expect with the verification process!
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