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Here's what I've learned after dealing with this issue multiple times: 1. Use the company's app if they have one. Sometimes you can chat with a rep there. 2. Call during off-peak hours (early morning or late evening). 3. If you get an automated system, try saying 'agent' or 'representative' repeatedly. 4. Keep a record of who you talk to and when. It helps if you need to escalate later. 5. Be polite but firm. The person on the other end is probably dealing with angry customers all day. 6. If all else fails, file a complaint with the FCC or your state's public utility commission. Hope this helps! Good luck getting your plan set up.
Wow, thanks for the detailed advice! I'll definitely try some of these tips. Really appreciate you taking the time to write all this out.
lol good luck. i gave up and switched providers after spending 3 days trying to get through. not worth the hassle
Has anyone had issues with the online verification system? I tried like 5 times and it kept saying my info didn't match š¤
Same here! I ended up having to call. Turns out there was a typo in my address on file. Maybe double check all your info?
Just went thru this last week. Took about an hour on the phone but got it all sorted. Hang in there OP, its annoying but not too bad once you get someone on the line.
That's reassuring to hear. Did they ask for any specific documents during the call?
guys. the irs is a joke. they probably dont even have real people working there anymore. its all robots and AI. wake up sheeple! ššš
Take off the tinfoil hat, buddy. They're understaffed, not run by robots š
I feel your pain, OP. I've been trying to resolve an issue with them for MONTHS. The system is totally broken. Good luck, hope you get through soon!
Has anyone tried faxing in an address change form? I heard that might be faster than calling or going in person.
Just a heads up, make sure you change your address with USPS too. Sometimes the IRS mail doesn't get forwarded properly and you dont want to miss any important notices.
Grace Lee
Quick question - does setting up a payment plan affect your credit score at all? I'm in the process of buying a house and I'm worried this might mess things up.
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Mia Roberts
ā¢It shouldn't affect your credit score directly, but the tax lien might show up on your credit report. Might wanna talk to your mortgage broker about it.
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The Boss
Just remember, the person on the other end of the line is human too. Be nice, and they're more likely to help you out. I used to work in a call center (not IRS, but still), and the people who were polite always got better service.
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