Has anyone actually gotten money back from SBTPG after all this? I've been fighting with them for 10 MONTHS over a $4,200 refund they claim they sent back to the IRS. IRS says they don't have it. I've filed all the forms, done the trace, called hundreds of times... still nothing. I'm about ready to file a lawsuit but don't know if it's even worth the money.

I'm going through almost the exact same situation right now! Filed in February through TurboTax, bank account issues led to SBTPG getting my refund, and they've been giving me the runaround for months. They've told me my check was "in the mail" at least 6 times now with different dates each time. Reading through all these responses is really helpful. I had no idea about requesting the EFT refund notification letter - that sounds like crucial evidence to have. I'm definitely going to call and ask for that today using the exact phrase Oscar mentioned. @Hannah - have you had any luck getting through to the IRS recently? I've been trying for weeks but the hold times are insane. Might have to try that Claimyr service everyone's talking about since I can't afford to spend entire days on hold. The most frustrating part is that SBTPG acts like they're doing you a favor by eventually maybe sending your own money back. It's ridiculous that tax prep companies can partner with these banks that basically hold your refund hostage. There should be better regulations around this whole process.

Quick tip from someone who's been through this: wherever you are in the calendar, CALL ON TUESDAY OR WEDNESDAY MORNINGS! Monday = catching up on weekend emails Thursday/Friday = racing to finish weekly deadlines Afternoons = meetings and current client work When I called tax pros on Tuesday mornings around 10am, I got responses from 5 out of 6. When I tried Friday afternoons, 0 out of 4 called back.

Great question about timing! I just went through this process myself last year and learned some hard lessons. I'd actually add one more consideration to the great advice already shared: many tax professionals are also doing year-end tax planning consultations from November through December. So while September-October might be ideal for initial conversations, don't be surprised if they're busy again in November/December with existing clients. One thing that really helped me was being super prepared when I reached out. I had my previous year's tax return, a list of any changes in my situation, and specific questions ready. This showed I was serious and made it easier for them to quickly assess if they could help me. Also, don't overlook smaller, local firms. I initially only looked at big-name places and got nowhere. Found an amazing EA through a local business referral who had immediate availability and has been fantastic to work with. For investment income like you mentioned, definitely look for someone with specific experience in that area - ask them directly about similar clients they've worked with. It makes a huge difference in catching deductions and planning opportunities you might miss otherwise.

This won't help your current situation, but for anyone else reading this thread - if you have a car you think might actually appreciate or at least hold value (certain collectible models, limited editions, etc.), there's a strategy where you can document that you're buying it primarily as an investment rather than for personal use. You'd need to maintain records showing it's an investment (limited miles driven, storage conditions, maintenance records, documentation of its collectible status, etc.). You would still need to pay capital gains on any profit, but you might be able to deduct losses if you can prove investment intent.

This is such a frustrating aspect of the tax code that I've dealt with personally. The asymmetry really does feel unfair - they want their cut when you win but won't let you offset when you lose. One thing that might help future readers: if you use your vehicle for ANY business purposes (rideshare, delivery, real estate showings, business meetings, etc.), keep meticulous records. Even partial business use can sometimes allow you to claim a proportional loss deduction. The key is having contemporaneous documentation - mileage logs, business trip records, receipts showing business-related vehicle expenses. I learned this the hard way after selling my truck at a $8,000 loss and initially being told I couldn't deduct any of it. Turns out about 30% of my usage was for my consulting business, so I was able to reclaim some of that loss. It's not perfect, but it's something. The moral of the story: if you're buying a vehicle and think there's ANY chance you might use it for business, document everything from day one. You never know when those records might save you thousands in taxes later.

can somebody explain why they make this so confusing?? i mean why not just call it all the same thing?? spent 2 hours on the phone today with irs and even THEY couldn't explain it clearly lol. btw the woman i talked to also confirmed SSN and TIN are same for most people. wish theyd simplify this stuff!!

I totally get the confusion! I went through the exact same thing when I first looked at my transcript. The terminology is really misleading because "TIN" sounds like it should be a separate number, but for most of us regular taxpayers, it's literally just our SSN with a fancier name. What helped me understand it was thinking of TIN as the "category" and SSN as the "type" within that category. It's like saying "vehicle" (TIN) when you specifically mean "car" (SSN). The IRS uses the broader term because their systems need to handle all kinds of taxpayers - individuals with SSNs, businesses with EINs, foreign workers with ITINs, etc. So yeah, if you're a regular US citizen or resident filing personal taxes, when you see "TIN" on any IRS document, just mentally replace it with "SSN" and everything will make more sense. They're the same number, just different labels depending on the context!

I went through this exact same situation two years ago and it was incredibly frustrating! The lack of proper notification from the IRS about ITIN expiration is really a systemic problem that affects thousands of taxpayers every year. Here's what worked for me: I ended up using a Certifying Acceptance Agent (CAA) to renew my ITIN because I was too nervous about mailing my original documents. It cost about $50 but was worth the peace of mind. The CAA verified my documents and submitted everything electronically, which actually processed faster than the mail-in option. After my ITIN was renewed, I filed Form 1040-X and got the rest of my refund plus interest (which was a nice surprise!). The whole process took about 10 weeks total, which was shorter than I expected. One tip that helped me: I called the IRS every few weeks to check on the status of both my ITIN renewal and amended return. Even though the wait times are brutal, having those reference numbers and confirmation that everything was progressing normally gave me peace of mind during what felt like an endless waiting period. Hang in there - you will get your full refund, it just takes patience and persistence with the IRS bureaucracy!

I'm going through this exact same situation right now! My ITIN expired and I had no idea until I got a significantly reduced refund. It's so frustrating that the IRS doesn't do a better job of notifying people about expiration dates. I've been reading through all the advice here and it's really helpful to know that others have successfully gotten their full refunds back. The process seems long but at least there's a clear path forward with the Form W-7 renewal and then filing an amended return. One question I have - has anyone had success contacting their local Taxpayer Advocate Service office for help with this? I'm wondering if they can help expedite the process or provide additional guidance since this seems like such a common issue that catches people off guard. Also, for those who used a CAA, how did you find a reputable one? I'm definitely leaning toward that option since mailing original documents makes me nervous, but I want to make sure I'm working with someone legitimate. Thanks everyone for sharing your experiences - it's really reassuring to know this can be resolved even though it's such a hassle!