
Ask the community...
I verified my identity in person at an IRS office on 3/15 and my Where's My Refund (WMR) tool finally updated today. It now shows the delayed processing message with Tax Topic 152. The WMR app shows all three stages - "Return Received," "Refund Approved," and "Refund Sent" - but instead of showing a date for my refund, I'm now seeing this message: "We apologize, but your return processing has been delayed beyond the normal timeframe. You can continue to check back here for the most up to date information regarding your refund. We understand your tax refund is very important and we are working to process your return as quickly as possible." Below that, it says "Please read the following information related to your tax situation: Tax Topic 152, Refund Information" And there's also a note: "Please Note: For refund information, please continue to check here, or visit the Refunds page on IRS.gov. Updates to refund status are made no more than once a day." My filing status shows correctly as Married-Filing Joint, which is how we filed in January. My transcripts are still completely blank though, which is concerning. Nothing at all is populating in the transcript system even though the WMR tool has updated with this delay message. We're really counting on this money soon, and I don't know if this WMR update is good news (that they're actually working on our return now) or bad news (that we're looking at an even longer wait). Anyone know how long after getting this WMR update I might see my transcripts populate? Has anyone gone from this "delayed processing" message to actually receiving their refund?
The IRS is absolutely SWAMPED with these verification issues right now. I'm a tax preparer and about 60% of my clients are having to verify their identity this year - way more than usual. They're short-staffed and overwhelmed with the verification requests. Best bet is to go to a local office in person if possible.
Why is it happening so much this year? Is there more fraud or something?
19d
Combination of things - tons of identity theft during the pandemic, stimulus payment fraud, plus the IRS implemented new security measures this year. The system flags WAY more returns as potentially suspicious now.
19d
Tip from someone who finally got this resolved: if you have a tax professional who prepared your return, they might be able to call the Practitioner Priority Line on your behalf. They have access to a different phone system than we do. My accountant called and got this fixed in one day after I struggled for weeks.
Check for an 846 code on your transcript - that's the refund issued code. Once you see that with a date, you'll know exactly when your money is coming. The 570/971 combo without an 846 means you're still in verification, but now that your wages are showing up, the 846 should appear soon!
I've learned that all the IRS codes seem scary but are mostly just normal processing steps. The system is ancient and inefficient but it does (usually) work eventually. Your case sounds like standard income verification that's now complete. Deep breaths - your money is coming soon!
So my bank account closed right before my tax refund was supposed to be deposited. The IRS ended up rerouting it to a paper check which happened pretty quick - it was mailed out on March 15th according to my SBTPG refund portal. I just checked the taxpayer.sbtpg.com website at 8:36 and I can see my "Refund overview" shows the status as "Funded" and "Disbursement method: Cashier's Check". The portal shows my "Expected federal refund amount:" but strangely there's nothing showing in the "Amount(s) paid to you:" field which is making me nervous. I know the check has been issued since the status says "Funded" but I'm confused why the amount paid to me isn't showing anything. Does this mean the check hasn't actually been sent yet? Or is this just how the SBTPG portal displays things when they've issued a paper check instead of direct deposit? Anyone know how long it typically takes for these SBTPG paper checks to arrive in the mail after the "Funded" status appears? Getting a bit anxious since I really need that money. I've been checking my mailbox every day and I'm starting to worry the check might have gotten lost. Should I contact SBTPG or is this normal processing time?
PSA: If you don't receive your check within 4 weeks of the mail date, you can request a payment trace through the IRS. Don't wait too long if it doesn't show up!
When my bank account got closed mid tax season, I had to wait 3 weeks for my paper check. So frustrating! But it did eventually come. Just keep an eye on informed delivery if you use that.
I filed my taxes back in April for the 2023 tax year and I have an Identity Protection PIN that I use every time I file. I was expecting a refund of about $7,960.00 but when I check the IRS website or the IRS2Go app, all I get is "Your tax return is still being processed. A refund date will be provided when available. For more information about processing delays, please see our Refund Frequently Asked Questions." When I log into my IRS Account online at sa.www4.irs.gov and look at my Tax year 2024 return information, I can see that my return status shows: - Return: Received ? - Refund: Approved ? - Refund Sent: ? Under all this it just says "Your tax return is still being processed. A refund date will be provided when available." Then there's some standard text about "Please Note: For refund information, please continue to check here, or use our free mobile app, IRS2Go. Updates to refund status are made no more than once a day." My personal tax information shows: - Tax Year: 2024 - Filing Status: Single - Expected refund amount: $6,960.00 It's been almost 3 months now and nothing has changed. I've checked my transcript but there's no update. Has anyone else with an IP PIN experienced delays like this? I've tried calling but can't get through to anyone. I'm starting to worry that something's wrong with my return. Is having an Identity Protection PIN causing this delay? Should I be concerned that my refund is stuck in processing for this long?
This might sound crazy but did you accidentally claim any pandemic-related credits? The IRS is heavily scrutinizing those and it could explain the delay, especially combined with an IP PIN.
I was stuck in IP PIN verification hell for months before I finally got a callback from an IRS agent through claimyr.com. The agent found an issue that was never gonna resolve itself without intervention. Talking to someone directly was the only thing that fixed my situation and got my refund released. Worth every penny when you consider I was waiting on a $6k refund.
Filed electronically on March 15th and got accepted the same day. Its now almost 2 months later and my transcripts are still completely blank. Where's My Refund tool hasn't moved at all. I finally managed to get through to the IRS yesterday to ask questions and the representative told me that my refund is delayed because I need to verify my identity. When I tried to use the online identity verification tool on the IRS website, I just get a message saying "We are not able to provide assistance to you via the identity verification tool." I've attached a screenshot of exactly what I'm seeing when I try to verify my identity. The page says: "We are not able to provide assistance to you via the identity verification tool. If you've already filed, processing usually takes 21 days (electronic returns) or six weeks (paper returns). To check the status of your refund go to: Where's My Refund OR Download our free IRS2Go app If you've filed an amended return, processing usually takes up to 16 weeks. To check the status of your amended return, go to Where's My Amended Return For information on identity theft, see the IRS Identity Protection Guide For other tax related information, visit IRS.gov" The date on the screenshot shows March 02, 2025. The IRS rep said she was typing up a verification letter while I was on the phone with me and that I'd receive it in the mail. But she couldn't tell me how long that would take or what I'm supposed to do after that. Has anyone dealt with this situation? What comes next and how much longer will this drag on? I'm getting really worried since it's been almost 2 months and I still can't get any clear information about my refund.
Pro tip: while you're waiting for the verification letter, make sure you have the documents you'll need to verify ready to go. You'll need your previous year's tax return, the current return info, photo ID, and possibly utility bills or other proof of address. That way you're ready as soon as the letter arrives.
i feel ur pain... i'm in literally the exact same situation except i filed back in february. the whole system is just a complete dumpster fire 😩
Anybody else notice how they can magically process your payment in 2-3 business days but need a year to process anything that benefits you? 🤡 system
Facts 💯
19d
It's by design. They have every incentive to take your money quickly and as little incentive as possible to give it back.
19d
I work in tax resolution and see this all the time. The IRS is required by their internal policies to give maximum timeframes, but identity verification usually takes 6-12 weeks in practice. If you want to speed things up, call the number on your notice and request to verify over the phone, or make an appointment at your local Taxpayer Assistance Center. Both options can resolve verification in a single day rather than waiting for mail correspondence.
this is why I always immediately transfer my tax refund OFF those prepaid cards as soon as it hits. Too many horror stories like this. Next time as soon as your refund comes, move it to a real bank account right away.
Lesson learned for sure. If I ever get my money back it's going straight to my bank account
19d
Call your state attorney general's office and file a complaint. Financial services companies are regulated at the state level too, and sometimes an AG inquiry will light a fire under them faster than anything else.
I filed my taxes back in April for tax year 2024 as head of household and was expecting a decent refund. When I checked the IRS website yesterday at around 5:29 to see my refund status, I got this weird message saying "Action Required" and that they're reviewing my return. The IRS website showed this exact message: "Action Required Please read the following information related to your tax situation. You may need to provide additional information to receive your full refund. We received your tax return and are reviewing it. If we need additional information, we'll mail a notice with further instructions. If you've already received a notice, please follow the instructions. If we determine no additional information is needed, we'll continue to process your refund." Under "Your personal tax information" it shows: Tax Year: 2024 Filing Status: Head of household Expected refund amount: [was blank] It says they might need additional information and might mail me a notice with instructions, but I haven't received anything in the mail yet. The message also says if they determine no additional info is needed, they'll continue processing my refund. Has anyone else gotten this message? I'm not sure if I should just wait for a letter or call them or what. It's been almost 3 weeks since I filed and I'm getting anxious about my refund. I checked the sa.www4.irs.gov website but there's no additional information beyond this message. Should I be worried? Will this delay my refund significantly?
Call them! I know everyone says it's impossible but I got through after trying at exactly 7:00 am on a Tuesday. The hold was because they needed to verify my identity. The agent helped me do it over the phone and my refund was released a week later.
You got incredibly lucky. I tried calling 23 times over 3 days and never got through. Just endless "due to high call volume" messages 😑
19d
Have you moved recently or changed banks? Sometimes that triggers additional verification. Also if this is your first time filing as HOH that can trigger a review.
I did move last year! That's probably what triggered it then. I updated my address when I filed but maybe that's what they're checking.
19d
The biggest imediate problem is getting ahold of all your 2022 tax documents. Do you still have your W-2s, 1099s, etc? If you don't have copies you might need to contact employers.
I think I have most of them in a folder somewhere, but I'm worried I might be missing some. I did change jobs in 2022 so I'll need to make sure I have both W-2s.
19d
I've been using claimyr.com for the past 3 years whenever I need to actually talk to someone at the IRS. After spending literally DAYS trying to get through their phone lines, I discovered this service that gets me through to an agent usually within an hour. For your situation, you'd definitely want to speak directly with an IRS rep to understand any potential implications of the late filing. It was the best investment ever considering how much time and stress it saved me.
I've been trying to call for two days and keep getting disconnected after waiting on hold. I might try this if I can't get through tomorrow. How exactly does it work?
19d
It basically holds your place in the IRS queue and then calls you when an agent is available. You don't have to sit there on hold for hours. They handle all the navigation through the phone tree too, which is a nightmare on its own. For a situation like yours where you really need specific guidance, it's worth it.
19d
Oliver Cheng
Had to verify last year and got the tax topic 152 message too. I found this site called taxr.ai that was able to tell me EXACTLY what was going on with my return even when my transcripts were blank. Nailed the prediction on when my refund would come too. It's like having an IRS insider explain everything: https://taxr.ai
0 coins
Write a comment...
Taylor To
I dont get why the IRS has these diffrent systems that don't talk to eachother. WMR says one thing, transcript says another, and when you call (if you can even get thru) they tell you something completely different. How are we supposed to know whats really happening???
0 coins
Ella Cofer
The IRS is running on computer systems from the 1960s. No joke, they still use COBOL programming language. That's why nothing syncs up properly.
0 coins
19d
Kevin Bell
this is why i ended up using taxr.ai - it pulls everything together and explains what's actually happening behind the scenes
0 coins
19d
Write a comment...