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I just went through this exact same nightmare and wanted to share what finally worked for me! After getting suspended twice and spending hours on this, I discovered that using Microsoft Edge (instead of Chrome or Firefox) made a huge difference - apparently their verification system plays better with certain browsers. I also learned that you should NEVER refresh the page or hit the back button during the process, even if it seems stuck. Just let it sit and wait, even if it takes 10+ minutes. Another thing that helped was doing the verification on a weekend morning around 7-8 AM when their servers are less busy. I know it's incredibly frustrating, but hang in there @f39c761ba9cc - you'll get through it! The system is definitely broken, but with the right combination of patience, timing, and browser choice, it can work. Also, make sure your phone number and address exactly match what's on your tax return - even small formatting differences can cause issues. Good luck! šŸ€

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Debra Bai

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Thank you so much for this detailed breakdown! šŸ™ The Microsoft Edge tip is something I haven't seen mentioned before - really interesting that different browsers have varying success rates with their system. I'm definitely guilty of refreshing the page when it seemed stuck, so I'll resist that urge next time. The weekend morning timing makes a lot of sense too. I really appreciate you taking the time to share all these specific details, especially about matching the phone number and address formatting exactly. It's these little details that can make or break the process apparently. Going to try your Edge + weekend morning strategy this Saturday! šŸ¤ž

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I'm dealing with this exact same issue right now! Just got my account suspended this morning after the verification process timed out during the facial recognition step. Reading through all these comments has been super helpful - I had no idea that browser choice could make such a difference! I'm going to try the Microsoft Edge + early morning approach that @c0fcff525c77 mentioned, along with using a wired connection and being way more patient with the wait times. It's honestly ridiculous that we have to jump through so many hoops just to access our own tax information, but at least it's reassuring to know that pretty much everyone eventually gets through with enough persistence. Thanks to everyone who shared their experiences and tips - this community is a lifesaver! šŸ™

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Luca Ferrari

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Hey @94dbe587695a! I just went through this exact same ordeal a few weeks ago and can totally relate to your frustration. The facial recognition step seems to be where a lot of people get stuck - I failed that part twice before figuring out the right approach. A few things that helped me: make sure you have really good lighting (I used a desk lamp pointed at my face), remove any glasses or hats, and hold your phone/camera super steady during the scan. Also, don't rush through it even if it feels like it's taking forever. The Microsoft Edge tip from @c0fcff525c77 is gold - I wish I had known about that earlier! One more thing: if you have facial hair or have changed your appearance significantly since your ID photo was taken, that might cause issues too. The system is definitely broken and shouldn't be this complicated, but you'll get through it. Keep us posted on how it goes! šŸ’Ŗ

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Has anyone else noticed that the QBI thing is kinda confusing on purpose? like the gov doesn't want small business owners to get the full deduction? i did my taxes with three different software programs last year and got three different QBI numbers. ended up paying an accountant who found even more deductions the software missed.

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I think it's intentionally complicated to benefit big corporations with accounting departments. When I finally figured out the right QBI calculation, it saved me almost $700! But I spent like 10 hours researching it. Regular people don't have time for that and just accept whatever TurboTax tells them even if it's wrong. The system is rigged.

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Yeah that's a good point about big corporations having an advantage. The 10 hours you spent researching probably cost you more in lost time than you saved! But that's how they get us - make it just complicated enough that we either give up on deductions we deserve or pay someone else to figure it out.

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This is exactly why I keep detailed records of everything throughout the year now! After getting burned by incorrect QBI calculations my first year with 1099 income, I learned to track not just my business expenses but also to save screenshots of how different tax software calculates things. For what it's worth, I've found that the IRS Publication 535 (Business Expenses) and Publication 334 (Tax Guide for Small Business) are really helpful for understanding the QBI deduction rules straight from the source. Sometimes the tax software explanations are oversimplified and miss important details like the self-employment tax adjustment. Also, if you're planning to have 1099 income again next year, consider making quarterly estimated tax payments. It's another complicated thing to figure out, but it beats getting hit with a huge tax bill and underpayment penalties at the end of the year!

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I went through something very similar when my mother passed two years ago. She had 6 years of unfiled returns, and I was completely overwhelmed as the executor. Here's what I learned that might help: First, definitely get those IRS transcripts - they're your lifeline. But also check with your state's revenue department if your dad lived in a state with income tax. Some states maintain their own records that can fill in gaps. One thing that saved me time and stress was creating a simple spreadsheet for each tax year with columns for different income sources (W-2, 1099-MISC, 1099-NEC, etc.). As you go through the transcripts, you can categorize everything clearly. This made the actual filing much more manageable. Also, don't forget about potential deductions he might have been eligible for - standard deduction, any medical expenses if he was older, etc. Sometimes even with unfiled years, the person might actually be due refunds rather than owing money. The whole process took me about 3 months start to finish, but most of that was waiting for transcripts and correspondence with the IRS. The actual filing once I had everything organized was much faster than I expected.

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This is really helpful advice! The spreadsheet idea is brilliant - I can already see how organizing everything by income type would make the whole process less overwhelming. Quick question about the state records you mentioned - did you find the state had information that wasn't on the IRS transcripts? I'm wondering if it's worth requesting both or if the federal transcripts usually capture everything. Also, when you say it took 3 months total, was that filing all 6 years at once or did you stagger them? I'm trying to figure out the best approach for tackling 12 years worth.

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Zara Khan

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I'm dealing with a similar situation right now with my grandmother's estate. One thing I'd add to all the great advice here is to check if your dad had any retirement accounts (401k, IRA, etc.) that might have had required minimum distributions (RMDs) that weren't taken. If he was over 73, there could be additional tax implications from missed RMDs that go beyond just unfiled income tax returns. Also, when you're gathering documents, don't overlook potential income from sources like Social Security (which might not be fully taxable depending on other income), veteran benefits, or even small amounts from old savings accounts that generated interest. The transcripts will show most of this, but sometimes there are state-specific items that only show up on state records. One last tip - if you find that some years show he actually overpaid taxes or was due refunds, you can still claim those refunds as the executor, but only if you file within 3 years of the original due date. So for older years, any potential refunds might be lost, but it's still worth checking since it could help offset any taxes owed from other years.

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Ryan Andre

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This is really important information about RMDs that I hadn't even thought about! My dad would have been 76 when he passed, so there could definitely be missed required distributions. Do you know if the IRS transcripts would show if RMDs were taken, or would I need to contact his former employers/account custodians directly? I'm worried there might be retirement accounts I don't even know about since his record-keeping was so poor. The 3-year rule for refunds is also something I need to keep in mind - sounds like the older years might actually work in my favor if he overpaid, even if I can't claim the refunds anymore. At least it would reduce any overall tax liability from the estate.

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The IRS community wisdom on this is pretty consistent - when a refund pays off a payment plan, you'll get what's left over but it takes time. Last year my brother had this exact scenario. He had about $3,200 in his refund, owed $1,800 on a payment plan, and was expecting $1,400 back. It took almost exactly 3 weeks after the offset for the remaining refund to process. The IRS systems handle these in batches, so patience is unfortunately the name of the game here.

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Did your brother get any kind of notice about this process? I'm wondering if the IRS sends an official explanation or if you're just supposed to figure it out from the transcript codes.

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Thanks for sharing this timeline! It helps to know what to expect. I'll try to be patient for the next few weeks and hope my remaining refund shows up without having to make any calls.

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Just went through this exact situation in January! My 2024 refund wiped out my remaining 2022 balance, and I was left wondering where my extra money went. The key thing I learned is that the IRS processes offsets and remaining refunds as completely separate transactions. Your payment plan is automatically terminated once the offset happens - no more monthly payments needed. I checked my transcript obsessively for about 10 days before the 846 code finally appeared. The remaining refund showed up about 5 business days after that code posted. Pro tip: don't panic if you don't see movement for 2-3 weeks - their system really does work through these methodically, just not on our timeline!

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GalacticGuru

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Small business accountant here - here's a quick clarification that might help: COGS must always be reported separately from other business expenses, even when tiny. The tax consequences can be very different. If you report low/no COGS with significant sales, it's not automatically a red flag IF your business model logically explains the high profit margins. Many legitimate businesses have minimal COGS (digital products, certain services with product components, etc.

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What about starting inventory value? I have some items I've owned for years that I'm now selling through my business. Do I need to figure out what I paid for them originally?

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Miguel Castro

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I'm in a very similar situation with my small online business! After reading through all these responses, I'm definitely going to start tracking my COGS properly even though the amounts are small. One thing I learned from experience - even if you think your costs are "too small to matter," the IRS really does expect to see COGS reported correctly on Schedule C. I made the mistake of lumping everything into regular business expenses my first year and got a notice asking for clarification. For anyone dealing with minimal documentation like yard sale purchases, I've found that keeping a simple log on my phone works great. I just note the date, general description ("misc household items from garage sale"), and total amount spent. It doesn't have to be perfect, but having something is way better than nothing if questions come up later. Thanks everyone for sharing your experiences - this thread has been super helpful for understanding how to handle this properly!

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Benjamin Kim

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This is such valuable advice, Miguel! I'm just starting out with my own small reselling business and was making the exact same mistake of thinking my costs were too small to track properly. Your phone log idea is brilliant - I've been stressing about needing fancy accounting software when something simple would work just fine. Did you end up having to go back and reconstruct your COGS for that first year after getting the IRS notice? I'm worried I might be in the same boat since I haven't been tracking things correctly from the start.

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