bruh the irs website is straight garbage fr fr

Same issue here! Filed Feb 2nd and been locked out multiple times. The system seems to be overloaded right now. I called the IRS helpline and they said transcript access issues are common during peak season and should resolve within a few days. In the meantime, you can also check "Where's My Refund" tool which might give you basic status info without needing the full transcript.

Be very careful with these access issues. According to IRS Publication 5199, repeated failed access attempts can trigger automated security flags on your account. I experienced this personally and it delayed my refund by 8 weeks while they conducted a review. The IRS has implemented stricter authentication protocols under IRC section 6103 for privacy protection. If you continue having issues, I recommend requesting an Identity Protection PIN for next year's filing to prevent these verification problems.

I went through this exact same frustration two weeks ago! The "access denied" followed by "information doesn't match" is maddening when you know you're entering everything correctly. Here's what finally worked for me: I was using the refund amount from my tax software's summary, but I needed to use the exact amount from line 35a of my actual 1040 form. Even a $1 difference will cause it to fail. Also, double-check that you're not accidentally including your spouse's SSN if you filed jointly - use only the primary filer's SSN. Give it 24 hours between attempts to avoid getting locked out. The system can be finicky but it's usually something small like this!

This might sound crazy, but have you tried faxing them? I know it's 2024, but sometimes old school methods work best with government agencies.

I'm dealing with the exact same issue! Filed my 2024 return back in February and the "Where's My Refund" tool keeps saying it can't find my information. I've been refreshing that page like crazy 😤 It's so frustrating because I know I entered everything correctly - SSN, filing status, refund amount. I even tried using different browsers and devices. At this point I'm wondering if there's some kind of system glitch or if they're just overwhelmed. Really hoping this gets sorted out soon because I was counting on that refund!

Call the IRS ASAP! Don't wait around tbh

This is totally normal during this time of year! I went through the exact same thing last month - blank transcripts and WMR errors. The IRS does major system updates in January which causes these temporary blackouts. Your info should come back online by late January/early February. In the meantime, don't stress - this doesn't mean there's anything wrong with your return. The system just can't display your info while they're doing maintenance. I know it's frustrating when you're waiting on that refund money, but hang in there! 💪

My transcripts were N/A for weeks then suddenly updated with a DDD. just gotta be patient

Hey Hattie! I'm going through the exact same thing - filed on 1/18 and now getting that "information doesn't match" error on WMR too. I was freaking out thinking my return got rejected or something but after reading through here it sounds pretty normal for this time of year. The IRS systems are probably just overloaded with all the early filers. I'm gonna try checking my transcripts instead like Destiny suggested and just be patient (easier said than done though 😅). Keep us posted if anything changes!