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Ask the community...

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Amina Diallo

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Same issue here! Been trying since early morning and keep getting that 428 error. Really frustrating when you just want to check on your refund status. Thanks for confirming it's a system-wide problem and not just me. I'll try the transcript option that @Vanessa Chang mentioned while waiting for WMR to come back online.

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@Amina Diallo glad to know I m'not going crazy! Been refreshing every hour hoping it ll'magically work again. Definitely going to check out those transcripts too - never knew that was an option before this thread

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Kelsey Chin

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Been dealing with this same 428 error since around 7 AM this morning! Super annoying especially since I'm expecting my refund soon. At least now I know it's not just my internet or something wrong on my end. Going to try accessing my transcript like others suggested - never really used that feature before but sounds like it might actually give me more info than the basic WMR tool anyway. Thanks everyone for sharing your experiences, makes me feel less alone in this frustration!

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Tyler Murphy

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@Kelsey Chin I m'in the exact same boat! Started getting the 428 error around the same time this morning and was starting to worry something was wrong with my return. This thread has been super helpful - didn t'even know transcripts were a thing until reading through all these comments. Definitely going to set up that ID.me account and check it out. Thanks for sharing, it really does help to know we re'all dealing with the same system issues!

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Has anyone actually received their EV tax credit for cars purchased in 2023 yet? I bought mine in March and my tax guy says there might be additional forms or verification required this year because of all the new restrictions.

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You don't "receive" it until you file your 2023 taxes in 2024. The dealer should have given you documentation about the vehicle's eligibility that you'll need to include with your tax return. Form 8936 is what you'll need to fill out, but 2023 version might look different with all the new requirements.

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Jay Lincoln

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Just wanted to add some clarity on the timing aspect since I went through something similar last year. The key thing to understand is that tax credits are year-specific - they can only offset the tax liability for the year the qualifying event occurred. So if you buy the EV in 2023, that credit applies to your 2023 tax return (filed in 2024). It won't touch your 2022 debt at all. However, if that EV credit significantly reduces what you'd owe for 2023, you could potentially use those savings to make a larger payment toward your 2022 balance. Also worth noting - the IRS charges interest on unpaid balances, so the sooner you can pay down that $10,500, the better. You might want to explore setting up an installment agreement while you're figuring out your EV purchase timeline. The interest rate is usually much better than credit cards if you need to bridge any gaps. One last tip: if you do decide on the Mach-E, double-check its current eligibility status right before purchase. The battery component requirements have been changing, and what qualifies today might not qualify next month.

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Molly Hansen

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Ugh, been there! This exact thing happened to me last month. After days of frustration, I finally figured out it was because I was entering my AGI from last year instead of the actual refund amount shown on this year's return. The IRS website isn't super clear about which number they want. Also make sure you're using the filing status exactly as it appears on your return - sometimes "Head of Household" vs "HOH" can mess things up. If you're still stuck, try accessing it super early in the morning (like 6 AM) when their servers are less loaded. The system gets overwhelmed during peak hours and throws random errors. Hope this helps!

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Thank you so much for this! I was definitely using my AGI instead of the refund amount šŸ¤¦ā€ā™‚ļø Just tried it with the correct refund amount and it finally worked! Been stuck on this for like 3 weeks now. The early morning tip is gold too - makes total sense why it would work better when fewer people are hitting their servers.

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Had this exact same problem last week! Turns out I was overthinking it. The issue for me was that I filed an amended return back in March and was still using my original refund amount instead of the updated one. Once I checked my account transcript and saw the actual processed refund amount (which was different due to some corrections), I used that number and boom - WMR finally worked. Also learned that if you have any IRS notices or letters, they might have adjusted your refund without you realizing it. Definitely worth pulling your transcript first to see what amount they actually have on file before trying WMR again.

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Demi Hall

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This is super helpful! I never thought about amended returns affecting the WMR tool. I filed an extension back in October and wonder if that's messing things up too. Did you have to wait long for your transcript to update after the amended return was processed? I'm thinking I should probably check mine before trying WMR again for the millionth time šŸ˜…

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Have you checked that both notices are actually for the same underlying issue? Sometimes the IRS finds multiple discrepancies for the same tax year. Could be that the CP2000 was for one unreported income source and the CP22A is for something completely different.

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QuantumQuest

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This is a good point. I once received multiple notices that looked similar but were actually for different issues - one was for unreported income from a 1099 and another was related to a retirement distribution. Worth looking at the detailed explanations on both notices.

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Kiara Greene

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This is a really frustrating situation, but you're not alone - many people get confused by receiving multiple IRS notices for the same tax year. Based on what you've described, it sounds like the CP22A might be showing the final account balance after your CP2000 payment was processed. Here's what I'd recommend doing step by step: 1. **Check your online account transcript** - Log into IRS.gov and pull your 2022 account transcript. This will show all transactions chronologically, including your payment and any remaining balance. 2. **Compare the notice details** - Make sure both notices reference the same tax issue by checking the specific income adjustments mentioned. Sometimes multiple notices can be for different unreported income sources. 3. **Look for timing differences** - The CP22A may include interest that continued to accrue after the CP2000 was issued but before your payment was processed. This could explain the additional amount. 4. **Save your payment confirmation** - Keep records of your CP2000 payment (bank statements, confirmation numbers) as proof of payment. If the account transcript shows you still owe the CP22A amount after your payment was applied, you'll likely need to pay the difference. The good news is that once you understand what's showing on your transcript, you'll have a clear picture of exactly what you owe and why. Don't panic - these notice timing issues are common and usually get resolved once you can see the full transaction history!

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This is really helpful advice! I'm new to dealing with IRS notices and had no idea you could check your account transcript online. Just to clarify - when you log into IRS.gov to get the transcript, do you need any special information beyond just creating a regular account? And how long does it typically take for payments to show up on the transcript? I'm dealing with a similar situation and want to make sure I'm checking at the right time.

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I might be able to help with this, though I should mention I'm not affiliated with either company. In my experience, H&R Block removes their fees before the money reaches Pathward Bank. For example, if your refund was $1,500, and H&R Block charged $150 in various fees, only $1,350 would show up in your Pathward account. To see the actual fees, I believe you would need to look at your original H&R Block receipt or agreement, which should detail their preparation fees, filing fees, and any Refund Transfer fees. The Pathward statement typically won't itemize these deductions since they occurred before the funds were transferred to them.

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Jacob Lee

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I've been dealing with this same frustration! What worked for me was logging into my H&R Block account and looking under "Tax Documents" - there's usually a section called "Fee Summary" or "Service Charges" that breaks everything down. You can also request a detailed invoice by calling their customer service line. In my case, I discovered they had charged me a Refund Transfer fee ($39), e-file fees for both federal and state ($19 each), and some "Peace of Mind" service I didn't remember agreeing to ($29). The total was almost $110 that I wasn't expecting! Since you mentioned budgeting for your kids' expenses, I'd definitely recommend getting that breakdown ASAP so you know exactly what you're working with financially.

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