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I thought I was in the clear last year when my student loan debt vanished from the TOP system. My transcript showed the full refund amount, WMR showed approved, and I even got a DDD. Then, two days before the deposit date, my refund was adjusted and I received only a portion. It appears that the Treasury can intercept funds even after the IRS has approved the refund, at least in some cases. The systems don't always communicate in real-time, which might explain why you're not seeing the debt listed. I would suggest, perhaps, preparing for both possibilities until the money is actually in your account.
Did you request a debt verification letter from your state unemployment office? That's the only way to be 100% certain your overpayment was satisfied. The TOP hotline is just one indicator, but the state UI system is the source of truth for these debts. What does your state's unemployment portal show when you log in?
The IRS is absolutely swamped right now. I spoke with an agent on April 3rd who confirmed they're prioritizing returns filed before February 15th, but even those are running behind. According to what I was told, returns filed in January should be processed no later than April 30th, barring any issues. The WMR lockout is definitely a known issue. Their system registers IP addresses, not just login attempts, so if anyone on your network (like a roommate or family member) also checked their refund status, it could contribute to the lockout count. Hang in there - based on the current processing patterns, you should see movement by April 22nd, which aligns with when they told you to call back. The good news is that returns moving to final processing stages often receive refunds faster than the quoted timeframes.
Do you know if they're still batching returns by filing date? Last year they seemed to process in waves rather than strictly by date received.
5d
I had this exact experience in 2022, and again this February. Called the IRS on February 23rd, got the same "we're behind" message, then got locked out of WMR on February 24th. My refund showed up on March 2nd without any status updates beforehand. I've noticed that the WMR tool is particularly glitchy this year - I've been locked out twice despite checking maybe once a week. Last time I called, the agent actually told me they're aware of the issue but don't have an ETA for a fix. Apparently their authentication system is flagging too many legitimate requests as suspicious.
This is a common misunderstanding. TurboTax gives you an ESTIMATED deposit date based on normal processing times. It has no special insight into your actual IRS processing status. The transcript not showing your return yet is because there's a delay between IRS acceptance and transcript updates. This happens to thousands of filers every day. Your return is probably fine, just in the processing queue. Give it 3-5 more business days before worrying.
If the return was accepted but isn't showing on transcripts yet, would calling the IRS help at this point? Or would they just see the same information we can see online?
5d
According to the IRS website at irs.gov/refunds, phone representatives won't have any additional information until 21 days after e-filing. I was in this exact situation last year and spent hours trying to get through on the phone only to be told they couldn't see anything more than what was showing online. I feel your pain with the uncertainty!
5d
Think of it like checking your tracking number right after dropping off a package. The postal system knows it exists, but it hasn't been scanned at the first sorting facility yet. TurboTax is telling you they handed your return to the IRS (and the IRS accepted it), but the IRS hasn't fully processed it into their main system where transcripts live. This is totally normal this time of year when they're processing millions of returns.
According to IRS Publication 2043 (section 4.2), the Direct Deposit Date is when the IRS releases the funds to the financial institution, not necessarily when you'll receive them. When fees are deducted, your refund follows this path: 1. IRS sends to SBTPG (TurboTax's bank) 2. SBTPG deducts TurboTax fees 3. SBTPG sends remaining amount to your bank 4. Your bank processes the deposit This process typically takes 1-3 business days after your DDD. I'd recommend checking your SBTPG account at taxpayer.sbtpg.com to see the current status.
Last year I was in exactly the same boat - filed with TurboTax, had fees taken out, and my DDD was Feb 24th. The money didn't hit my bank account until Feb 27th, which was 3 days later. The delay happens because your refund doesn't go directly from the IRS to your bank - it goes: IRS โ SBTPG (TurboTax's bank) โ Your bank. Each step can take 24-48 hours to process. I remember checking my account literally every hour and driving myself crazy! The technical term for this is a "Refund Transfer Product" and it's how TurboTax can deduct their fees directly from your refund instead of charging your credit card upfront.
Is there any way to check the status with SBTPG directly? Do they have a tracking system or something?
5d
Do credit unions process these faster than big banks? Wondering if that makes any difference.
5d
Have u checked your account transcript instead of return transcript? Sometimes acct transcript updates first and shows pending refund info before the return transcript becomes available. Also, did u try checking at diff times? Some ppl see updates around 3-4am on Thurs for cycle 05.
The IRS is required under Internal Revenue Manual 21.4.1.3 to process returns within 21 days, but identity verification extends this timeline significantly. I was in your exact situation last year - filed 2/3, verification notice 2/20, notice disappeared 3/5, reappeared 3/15. My transcript finally updated on 3/23 and refund deposited 3/27. You need to act quickly though - if they don't hear back on verification within 30 days, they can freeze your refund under procedure 6490.1 until you respond to a formal 5071C letter.
Tax professional here (though I should clarify this isn't official tax advice ๐). While Chime does typically release funds early, there's one scenario you should be aware of: if the IRS places a temporary hold for additional verification, even Chime can't release the funds until that's cleared. This happens in about 8-10% of returns, especially for first-time filers or those with significant changes from previous years. I've seen clients get very confused when their friends got early deposits but they didn't. Just something to keep in mind so you don't panic if it doesn't show up early.
FWIW, the Chime subreddit has a whole megathread about tax refunds rn. Seems like most ppl with DDDs between 2/20-2/24 are getting them 1-2 days early. But there's always exceptions. Some banks (esp credit unions) don't process on weekends, but Chime does. IMO it's better to assume it'll come on the actual DDD and then be pleasantly surprised if it shows up early. Don't make any financial commitments based on getting it early!
Colorado changed their verification system. Huge backlog now. Everyone's waiting longer. My return from January 15th just finished. Yours should be soon. State budget issues causing staffing problems too. Just wait it out.
Did you claim any Colorado-specific credits or deductions on your return? The Colorado Child Care Contribution Credit or Enterprise Zone credits tend to trigger additional review processes. I'm curious if there's something specific about your filing that might be causing the delay?
I think there might be some confusion about how the Credit Karma Money accounts work with tax refunds. From what I understand, they *might* process a bit differently than traditional banks, especially if you paid your TurboTax fees upfront rather than having them deducted from your refund. It seems like the upfront payment method sometimes follows a different processing path, although I'm not entirely sure why that would be the case.
I had this exact situation last year, so let me walk you through what happened with me: 1. Filed with TurboTax and selected Credit Karma card 2. Got a DDD of 2/18/23 3. No deposit on that date 4. Called Credit Karma on day 3 - they confirmed they could see it pending 5. Money appeared on day 4 at around 3am The Credit Karma rep explained that they process tax refunds in batches, and while they receive the funds from the IRS on the DDD, they have an internal verification process that takes 2-4 business days. It's frustrating but completely normal. I appreciate everyone sharing their experiences here - it definitely helps reduce the anxiety of waiting!
I'm so stressed about this too! Did anyone have to take time off work for their appointment? I'm scheduled for next Wednesday and I'm worried about losing hours. Was it a quick process or did you have to wait a long time at the office? ๐ฐ
According to the IRS website (https://www.irs.gov/identity-theft-fraud-scams/identity-verification), you might be able to call the IRS Identity Verification phone line at 800-830-5084 instead of going in person. When I had to verify, I called first and they were able to handle everything over the phone. Saved me the trip. Might be worth trying before your appointment.
CosmicCruiser
I successfully navigated this exact situation last month. Here's what worked for me: 1. Document the date and time TPG received your refund. 2. Take screenshots of your TPG account status page daily. 3. Call your bank to alert them of the incoming ACH deposit. 4. If not received by the promised date, call TPG with your documentation ready. 5. Request to speak with a supervisor if the first representative can't help. 6. Have your TPG account number and personal identification ready before calling. Following these steps, my funds were released exactly on schedule and my bank processed the deposit within hours of receiving it.
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Aisha Khan
This is RIDICULOUS! ๐ก Why do we have to jump through so many hoops just to get OUR money?! I'm shocked at how complicated they make this! Next year, I'm definitely choosing direct deposit straight from the IRS instead of letting it go through a third party. The extra days might not seem like much, but when you're waiting for YOUR money, every day feels like forever!
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