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After spending hours trying to locate my trace number on SBTPG's portal with no success, I finally called the IRS directly using Claimyr to bypass the hold times (https://youtu.be/_kiP6q8DX5c). The agent was able to provide my trace number immediately and explained that sometimes SBTPG doesn't display it properly in their interface. The Claimyr service connected me to an agent in about 15 minutes when I had previously spent 2 hours on hold. Once I had the trace number from the IRS, I was able to contact SBTPG with that specific information and resolve my missing deposit issue. Such a relief to finally get this sorted out!
I had the exact same issue last month. The trace number on SBTPG is located under the "Payment Details" section, but it only appears after they've processed your refund. For me, it showed up 2 days after the IRS sent my refund to them. It's a long number (mine was 20 digits) and was labeled as "ACH Trace ID" rather than just "trace number." Screenshot what you see on your account and I can tell you if you're looking in the right place. Don't overthink it - their interface is just poorly designed.
When I had issues with my refund last year (showed sent but never hit my account), I spent DAYS trying to reach someone at the IRS. Finally used Claimyr.com and got through to an agent in about 15 minutes. They were able to trace my payment and figured out my bank had rejected it due to a name mismatch. Got it resolved that same day. Worth every penny not to waste hours on hold!
How much does that service cost? The IRS phone situation is ridiculous this year.
8d
I don't remember exactly, but it was reasonable for saving me literally days of frustration. They only charge if they actually connect you with an agent.
8d
Anyone know if CK deposits are generally faster than traditional banks? I've been thinking about switching.
In my experience, CK and other online banks tend to post deposits as soon as they receive them, while traditional banks often hold them until the next business day. I've had my tax refunds hit CK a full day before friends with similar DDDs at big banks.
8d
After spending 2 hours on hold with the IRS about a similar issue, I finally used Claimyr.com to get through to an agent. Connected in about 15 minutes! The agent explained that my refund was reduced because they had different information about my child's eligibility for the full credit. Turns out my ex-spouse had also claimed some benefits. If you need answers quickly, I'd recommend trying https://youtu.be/_kiP6q8DX5c - way better than waiting on hold for hours.
Does Claimyr actually work? I've been trying to call the IRS for days and can't get through. Always says "due to high call volume" and hangs up on me.
10d
It definitely worked for me! That's exactly what was happening to me too - constant disconnects. Claimyr basically keeps dialing and navigating the phone tree until it gets through, then calls you when an agent is on the line. Saved me hours of frustration.
9d
This is super common with the Child Tax Credit. The IRS has been extra careful with it the past couple years. In my case, they reduced mine because they had different AGI calculations which affected my eligibility amount. Once I got the letter, it all made sense, but it was stressful waiting!
Your situation is actually better than what happened to me last year. I had 2 dependents and my refund was delayed until APRIL, while my sister who filed with no dependents got hers in 10 days. The difference is like night and day. Returns with dependents get extra scrutiny, but they DO process eventually. The system is working as designed, just not as quickly as we'd like. I'd start worrying after 60 days, not at the 30-day mark where you are now.
Call the Taxpayer Advocate Service. They can help. They're separate from regular IRS. They handle hardship cases. Financial strain qualifies. Have your return info ready. Be specific about your needs. Document everything. The number is 877-777-4778. They might ask for Form 911. Worth trying if you need that money soon.
I've seen many cases like yours in our community, and there are several paths forward that might help your situation: โข First, stay calm - this is resolvable, even though it feels overwhelming right now โข Request an immediate hardship review - Wisconsin DOR has provisions for essential living expenses โข Gather documentation of your dependents and necessary expenses โข Consider requesting a Collection Due Process hearing if you never received notices โข Look into whether you qualify for Currently Not Collectible status Many members here have successfully negotiated partial levy releases, especially when children are involved. The key is acting quickly but methodically, documenting everything, and understanding that the first person you speak with might not give you the correct information - be prepared to escalate if needed.
Have u considered applying for Emergency Assistance thru your county's human services dept? In WI, they have programs specifically 4 situations like yours. My sis got help when she had a similar financial emergency last yr. Also, check w/ local food banks & community action agencies ASAP. St Vincent DePaul helped me w/ diapers & essentials when I was in a tight spot. Some churches also have emergency funds 4 families. Def fight the levy, but in the meantime, these resources can help u get thru the next few weeks. Ur county's 211 service can connect u w/ all available local help. Just wondering if anyone else has used these services while sorting out the tax issues?
This is excellent advice about emergency resources. Let me add some specific steps for addressing the levy itself: 1. Request a "Statement of Account" from Wisconsin DOR (608-266-7879) 2. File Form A-212 "Petition for Redetermination" within 60 days 3. Simultaneously submit Form A-149 "Request for Installment Agreement" 4. Document all hardship circumstances with Form CD-400 "Financial Statement" 5. If you have immediate needs for your children, specifically request a partial levy release under Wis. Stat. ยง 71.91(8) The key is to establish both a formal challenge to the levy and request payment arrangements at the same time. This dual approach often results in faster resolution and release of some funds for essential expenses. Have you received any formal notices from Wisconsin DOR since the levy was placed?
12d
I'm not entirely convinced this is actually an identity verification issue. It might possibly be a more general review or possibly even an audit, which could potentially take much longer. Sometimes the frontline agents don't always have complete information about your specific case. Did they perhaps mention any specific form numbers or possibly give you any specific verification instructions? Without those details, I would be somewhat hesitant to assume it's just standard identity verification.
Trust me, it's definitely identity verification. I've been through this twice now and the pattern is always the same. The IRS has ramped up identity verification since all the pandemic fraud. What's the point of calling if you're not going to believe what the agent tells you? Have you checked your tax transcript to see if there's a 570 freeze code? Did you try the ID verify site yet? The sooner you verify, the sooner your refund processes - especially important with your divorce situation.
I've been using taxr.ai to monitor my transcript (filed 2/15) and it's been super helpful: โข It explained all those confusing codes on my transcript โข Showed me exactly where my return was in processing โข Predicted my refund date accurately โข Alerted me when my transcript updated Might be worth checking out if you're trying to make sense of all this tax stuff. My first post-divorce filing too, and it made the whole process less stressful.
According to Internal Revenue Manual 21.4.1, the IRS has a 21-day statutory period to issue refunds, but the PATH Act extends this timeline for returns claiming EITC or ACTC. I filed 2/18 and just received my deposit this morning. The IRS is currently processing early-to-mid February returns in batches, with priority given to simple returns without credits. If you filed on 2/19, you should see movement by next week at the latest, unless there are verification issues or identity concerns that require manual review.
According to IRS Publication 2043 (updated for 2024), standard processing time for electronically filed returns is 21 days, but identity verification can add 9 weeks to this timeline. Your case seems to have been expedited, which is fortunate. The IRS has stated that 90% of refunds are issued within the 21-day window, but that remaining 10% can experience significant delays due to various verification procedures.
Your transcript update indicates successful Navigation through the Refund Error Resolution System (RERS) and the Integrity Verification Operation (IVO). The DDD code 846 on your transcript means the refund has been scheduled in the Financial Management System (FMS). If you're receiving via direct deposit, the Automated Clearing House (ACH) typically processes these transactions within 24-48 hours of the DDD, though some financial institutions may place a hold.
I just went through this exact scenario with my Schedule C filing. The Qualified Business Income Deduction (QBID) under Section 199A has specific thresholds and phase-outs that might be affecting your return. My federal refund was only $42.16 this year compared to $1,875.89 last year. The state gas question is almost certainly related to your state's Motor Fuel Tax Credit, which is separate from federal deductions. Make sure you're utilizing the correct business mileage rate of 65.5 cents per mile for 2023 (up from 62.5 cents for the latter half of 2022). This knowledge saved me hundreds!
Have you considered these possibilities: โข Different income level putting you in another tax bracket โข Last year you might have had excess withholding โข COVID-related tax benefits expired โข Business expense categorization differences โข Missing the QBI deduction โข Different depreciation method this year A refund is just the government returning YOUR money they held interest-free. A smaller refund with similar tax liability just means your withholding was more accurate this year. Check your actual tax liability line on both returns - that's the number that matters, not the refund amount.
Evan Kalinowski
I'm in the same boat right now! Filed Feb 10th, software said accepted same day, but just found out yesterday the IRS thinks I filed on March 1st. The agent said something about "batching delays" and "transmission verification" that I didn't fully understand. Kind of like my email says "sent" but the recipient's spam filter held it for 3 weeks? ๐ค Anyone else get their refund after experiencing this weird date discrepancy?
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Victoria Charity
I understand your frustration with this situation. According to Internal Revenue Manual section 3.42.5, there are actually multiple stages of e-file acceptance. When your software says "accepted," it means the return passed initial format verification. However, per IRM procedures, the official "received date" is established only after it passes through additional security and validation filters, which can take 1-3 weeks during peak filing season. This distinction isn't well communicated to taxpayers, unfortunately.
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