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If ur really worried try calling the taxpayer advocate service. Theyre seperate from the IRS and can sometimes help u figure out wats going on without the usual run around.
I went through this exact same situation last year! The "Action Required" message with the January 31 date is super common - it's usually their automated system generating a standard identity verification request. Don't panic about the timing - even though it says "sent on January 31," that often just means it was queued in their system on that date, not actually mailed. In my case, it took about 3.5 weeks for the letter to actually arrive, and it was just a simple identity verification form (Letter 5071C). I was able to complete it online through ID.me in about 10 minutes, and my refund was released about 2 weeks after that. The key thing to remember is that these delays are totally normal and don't mean you did anything wrong. Your return being "straightforward" actually makes it more likely this is just a routine identity check - they flag returns randomly for verification to prevent fraud. If you're really anxious about it, you could try accessing your IRS transcript online to see if there are any specific codes that might give you more info about what letter is coming. But honestly, I'd just give it another week or two before worrying. The IRS timeline estimates are notoriously conservative!
This is so helpful, thank you! I'm a first-time filer and was completely freaking out thinking I messed something up on my taxes. Hearing that it's just a routine identity check and that your experience was similar really puts my mind at ease. I'll try to be more patient and give it another week or two like you suggested. Did you get any email notifications when you completed the ID.me verification, or did you just have to keep checking the WMR tool to see when your refund was processed?
@Giovanni Greco gave great advice! I went through something similar two months ago. After I completed the ID.me verification, I didn t'get any email notifications, but the WMR tool updated within about 48 hours to show my refund was being processed. Then it took another 10-12 days for the actual direct deposit to hit my account. The waiting is definitely the hardest part, but once you get that letter and complete the verification, things move pretty quickly. Just keep checking WMR every few days after you submit your response!
This is exactly why I always tell people to be extremely cautious with these tax relief companies. Your experience with Optima unfortunately follows a pattern I've seen repeatedly - big promises, huge upfront fees, then months of delays with no real progress. For anyone dealing with IRS issues, here are some alternatives that actually work: **Free options first:** - IRS Taxpayer Advocate Service (completely free) - IRS payment plan applications (can often be done online) - Low Income Taxpayer Clinics if you qualify **If you need professional help:** - Look for local Enrolled Agents or CPAs who specialize in tax resolution - They typically charge hourly rates ($150-300/hour) rather than thousands upfront - You'll get personalized service and regular communication **Warning signs to avoid:** - Any company that guarantees specific results before reviewing your case - Requires large upfront payments (legitimate professionals work on payment plans) - High-pressure sales tactics or "limited time offers" - Won't provide clear written contracts outlining exactly what they'll do I'm sorry you're out $7,300 and still dealing with your original IRS problem. Consider filing complaints with your state attorney general and the FTC - you might have legal recourse for services not provided.
This is really helpful information. I'm curious about the Low Income Taxpayer Clinics you mentioned - what are the income requirements to qualify? I'm dealing with a tax issue but not sure if I'd be considered "low income" for their purposes. Also, how do you find these clinics in your area?
Low Income Taxpayer Clinics (LITCs) generally serve individuals whose income is below 250% of the federal poverty guidelines. For 2024, that's roughly $31,200 for a single person or $64,000 for a family of four, though some clinics have slightly different thresholds. You can find clinics in your area through the IRS website - they have a searchable directory of all LITCs by state and city. Many are run by law schools, nonprofit organizations, or legal aid societies. Even if you don't qualify income-wise, some LITCs handle cases involving disputes where the tax amount is under $50,000 regardless of income level. It's definitely worth checking out since they provide representation before the IRS completely free of charge, including help with audits, payment plans, and appeals. Much better option than paying thousands to companies like Optima that might not deliver results.
I'm so sorry you went through this with Optima Tax Relief. Your experience unfortunately mirrors what I've seen happen to too many people in our community. These companies prey on people who are already stressed about their tax situations. One thing that really stands out to me is how they took $7,300 upfront and then basically disappeared. That's a huge red flag that legitimate tax professionals would never do. Real tax resolution specialists typically work on hourly rates or reasonable flat fees, and they provide regular updates on progress. Since you're still dealing with the original IRS issue, I'd strongly recommend contacting the Taxpayer Advocate Service as others have mentioned. They're completely free and can often resolve things faster than these expensive companies ever could. You can reach them at 1-877-777-4778 or find your local office on the IRS website. Also, please consider filing complaints against Optima with your state's attorney general office, the FTC, and the Better Business Bureau. The more complaints these agencies receive about companies like this, the better they can protect other taxpayers from falling into the same trap. Your story is a valuable warning for others in our community who might be considering these services. Thank you for sharing it, even though I know it's frustrating to relive that experience.
I'm dealing with something very similar right now with my 2022 return! Filed in late January through FreeTaxUSA and my transcript has been showing the exact same thing - "RETURN NOT PRESENT" but with an 810 freeze code from February 28th. It's so frustrating because you know you filed but the system acts like it doesn't exist. From what I've researched, the 810 code often gets applied when they need to do manual verification of certain items on your return - things like the Child Tax Credit, Earned Income Credit, or if you claimed any recovery rebate credits. The "not present" status just means it hasn't been fully processed through their main system yet, but the freeze code proves they definitely have it. I've been checking my transcript every Monday and it's been the same for about 6 weeks now. Planning to call this week since it's been so long. Have you tried using the "Where's My Refund" tool to see if it gives you any different information than the transcript?
@Natasha Romanova I m'in almost the exact same boat! Filed in February and been stuck with that same RETURN "NOT PRESENT plus" 810 freeze combo for weeks now. The Where "s'My Refund tool" just keeps saying still "being processed with" no timeline, which is basically useless š Did you claim any of those credits you mentioned? I had the Child Tax Credit and some education credits on mine, so maybe that s'what s'causing the holdup. It s'reassuring to know I m'not the only one dealing with this weird transcript situation - I was starting to think my return got lost in cyberspace somewhere! Let me know what they tell you when you call! I m'thinking I should probably bite the bullet and try calling too, even though I m'dreading the wait time.
I'm going through the exact same thing! Filed my 2022 return electronically in early February and my transcript shows the identical pattern - "RETURN NOT PRESENT FOR THIS ACCOUNT" but with an 810 refund freeze code dated March 15th. What's really frustrating is that TurboTax confirmed my return was accepted by the IRS, so I know they have it somewhere in their system. Like others have mentioned, I think what's happening is our returns are stuck in some kind of verification limbo where they've been received and flagged (hence the 810 code) but haven't been fully processed into their main database yet. I called the IRS last week and waited 2.5 hours on hold, but the representative basically told me that returns with education credits, child tax credit, or earned income credit are taking much longer this year due to additional fraud prevention measures. She said the 810 code combined with "return not present" is actually a known status they're seeing a lot of and that I should expect 8-12 weeks from the freeze date. It's definitely nerve-wracking seeing that contradictory information on the transcript, but it sounds like we're all in the same boat. I'm going to keep checking weekly and hope it updates soon. Hang in there!
facts šÆ finally someone who knows what theyre talking about
This is super helpful! I'm a first-time filer with EITC and was wondering why my WMR hasn't budged since I filed last week. So basically I should just stop checking until after Feb 21st? Also wondering if the transcript times you mentioned are EST or what timezone?
Dylan Baskin
Thanks everyone for sharing your experiences! This is really helpful. I completed my phone verification yesterday, so I'm crossing my fingers it falls into that 2-4 week range most of you experienced rather than the full 9 weeks. @Diego Ramirez - I'll definitely keep an eye on my transcript for those codes you mentioned. I haven't seen any updates yet since verification was just completed, but I'll watch for the 571 code as a good sign things are moving. @Ethan Davis - You make a good point about planning for the worst-case scenario. I think I'll budget as if it won't come for 9 weeks, but keep checking my transcript weekly to see if there's movement. Better to be prepared than disappointed if it takes longer than expected. Does anyone know if there's a typical day of the week when refunds usually get deposited after verification? I've heard some people say Wednesdays or Fridays are common, but not sure if that's just coincidence.
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Zachary Hughes
ā¢Welcome to the waiting game! I just went through this exact process myself about 6 months ago. From what I've observed, refunds typically hit accounts on Wednesdays and Fridays - it's not just coincidence. The IRS processes their ACH batches on those days. Since you did phone verification yesterday, you're in the fastest processing track. I'd expect to see transcript updates within 7-10 days, then your refund 1-2 weeks after that. Keep checking your transcript on Fridays since that's when most weekly updates seem to happen. One tip: when you see code 846 appear on your transcript, that date is usually 1-2 days before the money actually hits your account. So if you see 846 dated for a Wednesday, expect the deposit by Friday. Good luck!
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Amina Diallo
ā¢@Dylan Baskin - You re'smart to plan for the worst case scenario! I actually went through ID verification about 3 weeks ago and got my refund yesterday, so 21 days total. Regarding deposit days, in my experience it s'usually Wednesday or Friday, but I ve'also seen Tuesday deposits. The key thing to watch for is when your transcript updates with the 846 code - that gives you the actual date. One thing I learned is that once you complete phone verification, the IRS usually updates your account transcript within 5-7 business days to show the verification is complete. After that, it typically takes another 10-14 days for the refund to process. So you re'probably looking at 3-4 weeks total if everything goes smoothly. Keep checking your transcript on Fridays like @Zachary Hughes mentioned - that s when'I saw most of my updates too!
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Ravi Sharma
I'm going through this exact situation right now too! Filed January 22nd, completed phone verification two days ago after getting the dreaded "still processing" message. The 9-week timeline they gave me had me panicking since I was counting on that refund for some upcoming expenses. Reading everyone's experiences here is so reassuring - it sounds like most people are getting their refunds in the 3-4 week range after verification, not the full 9 weeks. I'm definitely going to start checking my transcript on Fridays like several people suggested, and I'll watch for those specific codes @Diego Ramirez mentioned. Has anyone noticed if the time of year affects processing speed? I'm wondering if doing verification in March (like now) is faster or slower than earlier in the filing season when they're probably swamped with returns.
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Ava Williams
ā¢@Ravi Sharma - Great question about timing! From what I ve'observed, March is actually a pretty good time for ID verification processing. The initial rush of early filers has calmed down, but they haven t'hit the April 15th crunch yet, so staffing levels are more balanced. I completed my verification in mid-March last year and got my refund in 19 days. A friend who did verification in early February took 28 days - possibly because February is still peak season chaos. The IRS tends to have more consistent processing times in March and early April before the deadline rush. You re'smart to manage expectations with the 9-week timeline, but based on everyone s'experiences here, I d'bet you ll'see movement on your transcript within the next 1-2 weeks. Keep us posted on how it goes!
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