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Wait till you see how much interest they charge you lololol

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Diego Ramirez

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nooooo dont tell me that 😫

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StarStrider

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Had this exact same situation last year! The 570 freeze held up my refund for about 3 months total. I ended up filing the 1040X like others suggested, but here's what I wish someone had told me - call the IRS once you file the amendment to let them know it's coming. It actually helped speed things up a bit. Also keep copies of EVERYTHING because they might ask for documentation multiple times. The interest wasn't too bad since it was just a small amount, but definitely get that amendment in ASAP!

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Chime rejected my TurboTax refund deposit, now getting paper check from Santa Barbara TPG - concerned about mail forwarding after moving

I filed my 2024 taxes through TurboTax in April and chose to have my refund direct deposited to my Chime account. I also selected the option to pay for TurboTax fees out of my refund. Yesterday at 2:02PM I got an email from TurboTax saying that my refund direct deposit was RETURNED by my bank. The email was titled "Your tax refund direct deposit was returned" and started with "Hello Charity" (that's me). The email explained that after I filed my tax return through TurboTax and selected the option to pay for my tax preparation services using my refund, their banking partner, Santa Barbara TPG, was instructed to direct deposit the remaining balance into my bank account. Apparently Santa Barbara TPG (TurboTax's banking partner) tried to deposit the money after taking out their fees, but Chime rejected it for some reason. The email specifically stated: "Our banking partner attempted to deposit the funds into your bank account, but the funds were returned by your bank." They're now saying they'll mail me a paper check within 1-2 business days to the address on my tax return. The exact wording was: "To expedite receipt of your refund, a check will be mailed to you within the next 1-2 business days. The check will be sent to the mailing address you provided on your tax return." The email also mentioned that "For more information, you can login to our banking partner website or contact our banking partner at 877-908-7228" and was signed "Thank you, TurboTax Support". There was even a note at the bottom saying "For a copy of your Refund Transfer agreement, please refer to your federal tax return." Has anyone else had this happen? I'm worried because I actually moved last month and I'm not sure if USPS is forwarding my mail correctly yet. Wondering how long this paper check will actually take to arrive and if I should call that 877-908-7228 number they provided...

This exact same thing happened to me with my Chime account last year! It's super frustrating because Chime doesn't clearly explain their policy about rejecting third-party deposits from tax processors. What made it worse was that I had received other direct deposits just fine, so I had no idea this would be an issue. The paper check did eventually arrive, but it took about 10 days from when they said they mailed it. Since you moved recently, I'd definitely recommend calling that 877-908-7228 number ASAP to update your address with Santa Barbara TPG directly. Don't rely on mail forwarding alone for something this important. Also, for next year - I learned to either pay the TurboTax fees upfront with a credit card, or if I really need to use the refund to pay, I have it sent to a traditional bank account first and then transfer it to Chime myself. These online banks just have too many weird restrictions when it comes to tax refund processors. Hope you get your check soon! The waiting is definitely the worst part of this whole situation.

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Saleem Vaziri

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Thanks for sharing your experience! It's reassuring to know I'm not the only one who's dealt with this. I had no idea Chime had these restrictions either - they really should make it clearer to customers. I'm definitely calling Santa Barbara TPG first thing tomorrow to update my address. 10 days doesn't sound too bad, but with the mail forwarding uncertainty it's making me anxious. Your advice about using a traditional bank account next year is spot on - lesson learned the hard way!

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Owen Devar

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I had this exact same issue with my Chime account two years ago! It's incredibly frustrating because Chime doesn't make it clear that they automatically reject deposits from third-party tax processors like Santa Barbara TPG. The problem is that when you choose the "pay with refund" option, your money doesn't come directly from the IRS - it gets routed through TPG first, and that's what triggers Chime's fraud prevention system. A few things that helped me: 1. Call Santa Barbara TPG immediately at that 877 number to confirm/update your mailing address - don't assume mail forwarding will work perfectly 2. The paper check usually arrives within 7-10 business days from when they mail it (not from when you got the email) 3. You can call TPG to get a confirmation that the check was actually sent and when For next year, either pay TurboTax fees upfront or use a traditional bank account for the direct deposit. I switched to paying upfront and it's saved me so much hassle. The "convenience" of paying with your refund really isn't worth the extra fees and complications. Hope your check arrives quickly! The waiting is definitely the worst part of this whole mess.

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Thank you so much everyone for this incredibly detailed and helpful thread! As the original poster, I'm honestly overwhelmed by the amount of practical advice and real-world experiences you've all shared. This has been way more valuable than anything I found in the official IRS documentation. Based on all your recommendations, here's my updated action plan: 1. Contact my Japanese employer TODAY to clarify apostille requirements and preferred delivery method (especially given Anastasia's point about some Japanese tax advisors preferring direct delivery) 2. Submit Form 8802 online through pay.gov using my old address from my tax return 3. Request certification for both this year and next year on the same application 4. Use the third-party appointee section for delivery to my current address (or directly to employer if they prefer) 5. Save that confirmation number screenshot that Freya mentioned! A couple quick questions: Should I request multiple copies upfront just in case, or can I always request additional copies later if needed? Also, given the improved processing times Anastasia mentioned, does anyone think 2 months is actually plenty of time, or should I still be concerned about the deadline? Will definitely update this thread once I complete the process - hopefully this can serve as a comprehensive guide for others facing the same situation. Thanks again to everyone who took the time to share their experiences and expertise!

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Carmen Lopez

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@Zainab Mahmoud - I think you might be confused about who the original poster is! The original poster asking about Form 8802 for Japanese employer certification is actually @James Johnson, not you. But your action plan looks solid regardless! To answer your questions: I d'definitely recommend requesting multiple copies upfront when you submit your Form 8802. It s'much easier and cheaper than trying to get additional copies later, especially if you end up needing apostille services. You can specify how many copies you want on the form and just pay a small additional fee per copy. Regarding the 2-month timeline - based on what everyone has shared here about improved processing times 3-4 (weeks for online submission ,)two months should be plenty of time as long as you submit soon. Even if you hit the longer end of processing times or need apostille authentication afterward, you should still be well within your deadline. @James Johnson - hope you re getting'all the information you need from this amazing thread! Sounds like you have a really solid roadmap now for tackling this process.

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This has been such an incredibly helpful thread! I'm a newcomer here but dealing with a very similar situation - my employer in Singapore just requested Form 6166 and I was completely lost until I found this discussion. The step-by-step guidance from everyone, especially the tips about online submission through pay.gov and checking apostille requirements upfront, has been invaluable. I had no idea about the address matching requirement or the option to request multiple years on one application. One quick question for the group: Has anyone dealt with Singapore-specific requirements for Form 6166? I'm wondering if there are any unique authentication or formatting requirements I should be aware of before I submit my Form 8802. Also want to echo what others have said - @James Johnson, you've got such a comprehensive roadmap now between all the advice shared here. The two-month timeline definitely seems manageable based on the processing times people have mentioned, especially with online submission. Looking forward to hearing how your process goes!

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I went through this exact same thing last month! Got the "We need more information" notice and was freaking out thinking I did something wrong. Turns out it was just routine identity verification - they sent me a letter asking me to confirm some basic info like previous addresses and loan amounts. The whole process took about 3 weeks from when I mailed back the verification form to getting my refund deposited. Don't stress too much about it! The fact that you got your state refund is actually a good sign that your return info is correct. The IRS is just being extra cautious with their fraud prevention this year. Make sure to respond promptly when you get their letter and you should be good to go. Hang in there! πŸ™‚

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Ava Harris

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This is so reassuring to hear from someone who went through the same thing! πŸ˜… I was seriously panicking thinking I messed something up on my return. Good to know it's just routine verification and that getting the state refund is actually a positive sign. I'll definitely respond quickly once I get their letter. Thanks for sharing your experience - really helps calm my nerves!

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I had this exact same verification request pop up in my IRS account last year! The "We need more information about your tax return before it can be processed" notice had me worried at first, but it turned out to be pretty standard. In my case, they ended up sending a CP05 notice in the mail about a week later asking me to verify my identity by providing copies of documents like my Social Security card, driver's license, and a utility bill. The whole verification process took about 4-6 weeks total once I mailed everything back. The key thing is don't ignore it - respond as soon as you get the official letter with specific instructions. And like others mentioned, getting your state refund is actually a good sign that your return information is accurate. The IRS is just being extra cautious with their fraud prevention measures this year. You can also call the IRS directly at the number they provide in the letter if you want to check on the status, but be prepared for long wait times. Stay patient - you'll get through this! πŸ‘

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Back in 2022, I had a similar experience and panicked unnecessarily. I've since learned that SBTG (Santa Barbara Tax Group) processes refunds for many tax preparation services. When I see questions like this now, I always recommend: 1) Check if you paid for tax preparation with your refund, as this routes your refund through SBTG, 2) Allow 1-2 business days after seeing the trace number, and 3) Contact your bank rather than the IRS if you're concerned, as they can see pending deposits. I appreciate everyone sharing their experiences here - it's helpful to know this is a common occurrence!

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I went through this exact same thing last week! Saw the SBTG trace number on Tuesday morning but my account balance didn't change. I was getting worried until I called my bank (Wells Fargo) and they explained they could see the pending deposit in their system but it wouldn't be released until their next processing cycle. Sure enough, the funds appeared Wednesday evening. From what I've learned reading everyone's responses here, this seems to be completely normal when you use a tax prep service that takes fees from your refund. The money has to go through SBTG first instead of coming directly from the IRS, which adds that extra day or two. Definitely nerve-wracking when you're expecting it, but it sounds like seeing that trace number is actually great news - your refund is definitely on its way!

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Thanks for sharing your experience! It's really reassuring to hear from someone who just went through this exact situation. I'm dealing with the same thing right now - saw my SBTG trace number yesterday morning and have been refreshing my banking app every few hours like it's going to magically make the money appear faster! Your explanation about the processing cycle makes total sense. I used TurboTax and had them take their fees from my refund, so that explains why it's going through SBTG instead of direct from the IRS. Going to try to be patient and check again tomorrow evening like you suggested.

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