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IRS keeps hanging up - how can I actually talk to a real person?

Dealing with my IRS audit from 2020 is driving me absolutely insane! Been going on for about 17 months now and I'm at my wit's end. I've sent in literally stacks of documents for this audit, but I'm pretty convinced no human has actually looked at them. My online account shows zero balance, but I keep getting these weird letters in the mail. The latest one said they've seized my tax refund and applied it to my "balance" (what balance???) and I still owe something. I've tried calling their number countless times. I'll wait on hold for 30-45 minutes, then right when it sounds like I'm about to get transferred to an actual human being, the line goes dead. This has happened FOUR times now! They literally hang up after I've been waiting forever. The taxpayer advocate suggested I ask for an "audit reconsideration" and gave me the 800-829-0922 number to call. Same result - long wait then disconnected. Shouldn't there be ONE specific auditor assigned to my case? How do I find this person directly? Is there a better number I can try? Also wondering if I can record these calls as proof I'm trying to resolve this? I'm in Nevada (one-party consent state). If they notify me calls are recorded, do I still need to tell them I'm recording too? I know I could drive to my local IRS office (it's about 75 minutes away) but that means taking an entire day off work. And would those in-person agents even be able to help with an audit situation? Any advice would be life-saving at this point!

One thing nobody's mentioned: check with a CPA who specializes in audit representation. I did this as a last resort and found out that professional tax preparers often have access to a dedicated IRS practitioner hotline that's WAY less busy than the public numbers. I paid my CPA for 2 hours of time ($350) to handle my audit communication, and she was able to reach my auditor on her first try through the practitioner line. Worth every penny for the stress reduction alone!

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Did your CPA actually represent you for the entire audit process or just make the initial contact? I'm wondering if I should hire someone to handle the whole thing or just to help me get connected to the right person.

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Ethan Moore

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I'm dealing with a similar situation with my 2019 audit that's been dragging on for over a year. The phone disconnections are absolutely maddening - I've had it happen 6 times now after waiting 45+ minutes each time. One thing that helped me was finding the "Collections" number (800-829-7650) which sometimes has shorter wait times, and they can often see your audit status even if they can't resolve it directly. When I explained my situation, they were able to confirm that my case was indeed assigned to a specific auditor and gave me some internal reference numbers to use when calling back. Also, I discovered that calling first thing Monday morning (like 7 AM) seems to have better success rates - I think fewer people are calling then. Still took 25 minutes on hold, but at least I didn't get disconnected. Has anyone had success with the "Where's My Amended Return" tool online? I'm wondering if audit status shows up there too, or if it's completely separate from regular return processing. The whole system is so broken - we shouldn't have to use third-party services or wait literal hours just to talk to someone about our own tax situation!

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The Collections number tip is really helpful! I hadn't thought to try that line. Just to add to your Monday morning strategy - I've also had better luck calling right after lunch (around 1-2 PM) when I think some of the morning rush has died down. Regarding the "Where's My Amended Return" tool, unfortunately audit cases don't show up there - it's only for tracking amended returns that are in normal processing. Your audit has a completely separate tracking system that's not available to taxpayers online, which is part of why this whole process is so frustrating. Have you tried requesting a "case history" from the IRS? Sometimes when you can't reach your specific auditor, asking any IRS representative for a complete case history printout can reveal things like internal notes, which departments have touched your file, and what specific documents they're still waiting for. It's not always accurate, but it can give you ammunition for your next call.

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Evelyn Kelly

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This is exactly why I always screenshot my tax prep progress and keep detailed notes! FreeTaxUSA's interface can be confusing about when charges actually process vs. when they're just authorized. Here's what I'd do in your situation: 1. Log into your FreeTaxUSA account immediately and check your return status - it should clearly show "Draft" or "Not Filed" if you didn't complete the final submission 2. Take a screenshot of this status page for your records 3. Check if the charge on your bank account is listed as "pending" or "posted" - pending charges from incomplete transactions usually disappear within 3-5 business days 4. Call FreeTaxUSA customer service at 801-717-1040 first thing tomorrow morning (they're usually less busy early in the day) The good news is that if you didn't click the final file button, your return almost certainly wasn't submitted to the IRS. You still have time to sort this out before the deadline. FreeTaxUSA generally doesn't process final payments until you actually file, so this sounds like a pre-authorization that got stuck in your account. Don't stress too much - this happens more often than you'd think, and it's usually resolved pretty quickly once you get in touch with their support team.

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This is such solid advice, especially the screenshot tip! I learned this the hard way after a similar incident with TaxAct a couple years ago. Taking screenshots of your return status and payment pages can save you hours of back-and-forth with customer service if there are disputes later. One thing I'd add - if you do call FreeTaxUSA, ask them to email you a confirmation of your return status and any refund processing. Having it in writing makes everything so much clearer than just a phone conversation. Also, most banks will show you the merchant name and transaction type for pending vs posted charges, which can help you figure out if it's just an authorization hold. The early morning call suggestion is spot-on too - I've found their wait times are much shorter before 10 AM EST.

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Chris King

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I've been through this exact situation with FreeTaxUSA! Don't panic - what you're describing sounds like a classic pre-authorization hold rather than an actual charge. Here's what likely happened: When you selected the "pay with refund" option, FreeTaxUSA placed an authorization hold on your payment method to verify it's valid, but since you never clicked the final "FILE" button, your return wasn't actually submitted and the payment shouldn't process. Quick steps to resolve this: 1. Log back into your FreeTaxUSA account and check your return status - it should show "In Progress" or "Draft" if you didn't file 2. Call their customer service at 801-717-1040 and explain you didn't complete filing but see a charge 3. Check with your bank if the charge shows as "pending" vs "posted" - pending authorization holds typically drop off in 2-5 business days I had this same thing happen last year and the hold disappeared after 3 days once I confirmed with FreeTaxUSA that my return wasn't filed. Their customer service was actually helpful in explaining that the authorization doesn't become a real charge unless you complete the filing process. You still have time before the deadline to either complete your FreeTaxUSA return or switch to another service if you prefer. Just don't file duplicate returns!

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Has anyone had success calling TD Ameritrade directly about this issue? I wonder if they might have a technical solution or workaround specific to TurboTax desktop software.

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Dyllan Nantx

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I actually did that last year! TD Ameritrade's tax support was surprisingly helpful. They told me they have a special TXF file format you can download that sometimes works better with desktop tax software than their standard PDF import. You access it from the Tax Center in your account.

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I've been dealing with this exact same Section 1256 import issue for the past two years with TurboTax desktop and TD Ameritrade. What finally solved it for me was a combination of approaches mentioned here. First, I tried the TXF file download that Dyllan mentioned - you can find it in TD Ameritrade's Tax Center under "Tax Forms & Info" then "Download Tax Data." This worked better than the PDF import but still missed some Section 1256 details. What really made the difference was manually entering the Section 1256 summary data (as Fiona suggested) but using the taxr.ai tool to double-check my numbers. The tool helped me catch a calculation error I had made when transcribing the 60/40 split amounts. One tip: when manually entering in TurboTax desktop, make sure you're in the "Investment Income" section and specifically look for "Section 1256 Contracts and Straddles" - it's buried pretty deep in the menus. The software will automatically calculate the 60% long-term / 40% short-term treatment once you enter your net gain/loss amount. The whole process is definitely more cumbersome than the online version, but at least it's doable once you know the workarounds.

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This is incredibly helpful, thank you! I'm a complete newcomer to Section 1256 contracts and have been really struggling with this exact issue. Your step-by-step breakdown makes it much clearer. I'm curious - when you mention the TXF file from TD Ameritrade worked "better" than PDF import, did it actually capture the Section 1256 data or just more of the regular trading data? And roughly how long did the whole manual entry process take you once you figured out the right workflow? I'm trying to decide whether to tough it out with the desktop version or just cut my losses and switch to online like others have suggested.

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Great point about the QBI deduction! That's a game-changer that often gets overlooked. For 2024, you can potentially deduct up to 20% of your qualified business income from your 1099 work, which significantly reduces your taxable income. However, there are income limitations - the deduction phases out for single filers with taxable income over $191,950 and married filing jointly over $383,900. For most part-time workers, this won't be an issue. So in your 15 hours/week scenario, if you're making say $15,000 annually from this gig as 1099, you could potentially deduct $3,000 through QBI alone. That's a substantial tax savings that could easily offset the extra self-employment tax burden. Combined with other business deductions (mileage, home office, etc.), the 1099 option might be more attractive than the simple formulas suggest. Definitely worth factoring this into your calculations!

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Donna Cline

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This is really helpful! I hadn't even heard of the QBI deduction before. So if I understand correctly, this 20% deduction would apply to my net profit after business expenses, not my gross 1099 income, right? Also, does this deduction stack with itemized deductions, or do I have to choose between taking the standard deduction and claiming QBI? I'm trying to figure out if this would actually move the needle enough to make 1099 worth it in my situation.

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Miguel Silva

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Yes, the QBI deduction applies to your net profit after business expenses, not gross income. So if you have $15,000 in 1099 income but $2,000 in legitimate business expenses, your QBI deduction would be 20% of $13,000 = $2,600. The great news is that QBI stacks with your standard deduction! You don't have to choose between them. QBI is an "above-the-line" deduction that reduces your adjusted gross income, then you still get to take either the standard deduction ($13,850 for single filers in 2024) or itemize on top of that. So in your example, you'd reduce your taxable income by the QBI amount first, then apply your standard deduction. This makes the math much more favorable for 1099 status, especially for smaller side gigs where the QBI deduction can represent significant tax savings without the complexity of major business expenses.

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One thing that hasn't been mentioned yet is the impact on your Social Security earnings record. As a W-2 employee, your earnings are automatically reported and contribute to your future Social Security benefits calculation. With 1099, you're still paying into Social Security through self-employment tax, but you need to make sure you're reporting everything correctly. Also, consider the administrative burden. As 1099, you'll need to track expenses throughout the year, make quarterly estimated tax payments, and deal with more complex tax filing. For a 15-hour/week gig, ask yourself if the potential tax savings are worth the extra bookkeeping hassle. Given that your employer prefers W-2 and you don't have significant deductible expenses beyond mileage, I'd lean toward W-2 for simplicity unless the math clearly favors 1099 by a meaningful margin (at least $1,000+ annually in your pocket).

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This is such a helpful perspective on the administrative side! I've been so focused on the tax calculations that I almost forgot about the quarterly payments and extra record-keeping. As someone who's pretty disorganized with paperwork, that's definitely something to factor in. Quick question though - if I do go the 1099 route, are there any apps or tools that make the quarterly payment tracking easier? I'm worried I'll mess up the estimated payments and end up with penalties. The peace of mind of automatic W-2 withholding is starting to sound pretty appealing, especially for what might only be a few hundred dollars difference annually.

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Yara Sayegh

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Tip from a former IRS employee: call on Tuesday, Wednesday or Thursday around 1-2pm Eastern. Mondays and Fridays are absolute nightmares with call volume, and mornings are always slammed too. Mid-week afternoon is your best chance of getting through.

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Ethan Clark

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Thanks for the insider tip! I'll try this tomorrow afternoon.

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Diego Chavez

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I feel your pain! I was in the exact same boat with my 2023 refund showing "still processing" for months. What finally worked for me was calling the practitioner priority line at 866-860-4259. You're supposed to be a tax professional to use it, but they don't actually verify - just say you're calling on behalf of a client (yourself). The wait times are usually much shorter and the agents seem more knowledgeable. Got through in about 20 minutes and found out there was a simple address verification issue holding up my refund. Had it resolved the same day!

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Omar Farouk

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Whoa, this is genius! I had no idea there was a practitioner line that anyone could use. Definitely going to try this - 20 minutes beats the 2+ hours I've been waiting on the regular line. Thanks for sharing this hack!

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Wait, is this actually allowed though? I don't want to get in trouble for misrepresenting myself to the IRS. Seems like it could backfire if they find out you're not really a tax professional.

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