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Ask the community...

  • DO post questions about your issues.
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  • DO post tips & tricks to help folks.
  • DO NOT post call problems here - there is a support tab at the top for that :)

NightOwl42

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Got through this exact situation. Filed February 3rd. Return stuck for verification. Former employer never sent W-2 info to SSA. Called IRS April 12th. Submitted Form 4852 with final paystub. Refund received May 9th. Total 95 days. Worth the wait.

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Tami Morgan

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Based on my experience helping clients through similar situations, I'd recommend taking a proactive approach while you wait. First, gather all supporting documentation - final paystubs, direct deposit records, offer letter, anything that shows the wage amounts on your W-2 are accurate. This will be crucial if the IRS needs additional verification. Second, consider preparing Form 4852 (Substitute for Form W-2) as a backup plan, though don't file it yet since you have the actual W-2. The IRS often resolves these cases faster when they can see comprehensive documentation that supports the reported wages. Also, keep calling periodically (every 2-3 weeks) to check status - sometimes cases move through the system faster than the quoted timeframes, especially if the employer eventually does submit their data. The 120-day timeline is worst-case scenario, not typical resolution time.

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Sofia Torres

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This is really helpful advice, especially about gathering all the supporting documentation beforehand. I'm dealing with a similar situation right now - filed in early February and just got the verification hold notice last week. My question is: when you say "keep calling periodically," are you calling the general IRS number or is there a specific verification line that's better for these W-2 mismatch cases? I've been trying the main customer service line but the wait times are brutal and half the time I get disconnected.

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Emma Davis

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Don't forget to make sure you're mailing to the correct IRS address! The address varies depending on your state and whether you're enclosing payment. I sent returns to the wrong processing center once and it delayed everything by weeks.

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Where can we find the correct mailing addresses? Is there a list on the IRS website or something?

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NebulaNinja

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Yes, the IRS website has a "Where to File" tool that tells you exactly which address to use based on your state and filing situation. You can find it by searching "IRS where to file addresses" or going to irs.gov and looking under "Filing" -> "Where to File Paper Returns." It's super important to double-check this because using the wrong address can really slow down processing, especially for past year returns.

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Great thread! I just want to add one more tip that saved me headaches when I mailed my past returns last year - include a brief cover letter with each envelope explaining what you're sending and why. Something simple like "Enclosed is my 2021 tax return being filed late due to [brief reason]. Please process and send any correspondence to the address on the return." This gives the IRS processor context and can help prevent your return from getting stuck in the wrong queue. Also, if any of your past returns are amendments (1040X forms), those need to go to a different processing center than regular returns, so make sure you're using the correct address for amended vs. original returns. The IRS website has separate address lists for each type. One last thing - if you're claiming refunds on any of these past returns, be aware that you only have 3 years from the original due date to claim them, so check those deadlines before spending money on postage!

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Arjun Patel

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This is really helpful advice about the cover letters and different addresses for amendments! I had no idea that 1040X forms go to different processing centers. Quick question about the 3-year deadline for refunds - does that clock start ticking from the original due date (like April 15th) or from when the return was actually supposed to be filed? I'm wondering if any of my past returns might still be eligible for refunds or if I've missed that window entirely. Also, do you know if there's a way to check online whether the IRS has processed mailed returns, or do you pretty much have to call them?

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Sienna Gomez

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One thing to consider that I haven't seen mentioned - Public Law 86-272 provides some protection from state income taxes for certain businesses, but it typically doesn't apply to service businesses like digital agencies. It only protects sellers of tangible personal property. This caught me by surprise last year when my accountant explained why my SaaS business couldn't use this protection despite having no physical presence in many states where we had customers.

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Wow, that's a really important distinction! So basically as a service business, we have even fewer protections than physical product sellers? That seems backwards considering we use even less of the state resources/infrastructure...

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Sienna Gomez

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Yes, it's counterintuitive but that's exactly right. PL 86-272 was enacted in 1959, long before digital service businesses existed at scale. It specifically protects businesses that sell tangible personal property when their only activity in a state is soliciting orders that are approved and fulfilled from outside the state. Service businesses don't get this protection, which means you can potentially create income tax nexus more easily than a company selling physical products. Many tax professionals believe PL 86-272 needs to be updated for the digital economy, but until then, service businesses need to be especially careful about multi-state compliance.

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This thread has been incredibly helpful! As someone who just started expanding my freelance digital consulting business beyond my home state, I had no idea the complexity I was walking into. I've been putting off addressing this because it seemed so overwhelming, but reading everyone's experiences makes it clear I need to tackle this sooner rather than later. The voluntary disclosure programs mentioned sound like a lifeline for those of us who may have inadvertently created nexus already. One question I haven't seen addressed - for those of you who went through the multi-state compliance process, how did you handle ongoing compliance? Are you now filing quarterly estimates in multiple states, or do most states allow annual filings for smaller service businesses? The administrative burden of maintaining compliance in multiple jurisdictions seems almost as daunting as figuring out the initial requirements.

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Just wanted to share another approach that worked for me - if you have access to your employer's HR department or benefits administrator, they might have the complete TIN information on file. I was dealing with a similar issue where I couldn't get the full TIN for my Prudential 401(k) distribution, and after trying all the phone number suggestions here, I reached out to our company's benefits team. They had all the tax identification numbers for our retirement plan providers in their records and were able to give me the correct TIN within an hour. This might be especially helpful if your 1099-R is related to a workplace retirement plan rather than an individual account. The HR/benefits folks deal with this stuff regularly during tax season and usually have quick access to the information we need.

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Oliver Brown

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That's a brilliant suggestion! I wish I had thought of that earlier. I spent hours on the phone with Prudential when I could have just walked down the hall to HR. For anyone reading this, it's worth noting that if you're dealing with a rollover or job change situation, your previous employer's HR department might still have the records even if you no longer work there. They're usually pretty helpful with former employees who need tax document information, especially since it's in everyone's interest to get the taxes filed correctly.

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AstroAce

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I've been following this thread and wanted to add one more tip that saved me a lot of headache. If you're still unable to get through to Prudential or find your 1099-R, you can actually request a wage and income transcript directly from the IRS that will show the complete TIN information they received from Prudential. You can get this transcript online at irs.gov/individuals/get-transcript, by phone at 800-908-9946, or by mailing Form 4506-T. The transcript will show all the 1099-R information that was reported to the IRS, including the full TIN. This is especially useful if you're dealing with multiple retirement accounts and need to verify which TIN goes with which distribution. The online transcript is usually available immediately, and it's free. This way you can get the official information directly from the IRS without having to navigate multiple customer service departments. Just make sure to request the "Wage and Income Transcript" for the specific tax year you need.

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This is exactly what I needed! I just tried getting the wage and income transcript online and it worked perfectly. The full TIN was right there on the transcript - 22-1709341 for my Prudential account. I had no idea the IRS made this information available so easily. It took literally 2 minutes to create an account and download the transcript, compared to the hours I've spent trying to reach Prudential customer service. Thanks for sharing this tip - it should really be at the top of any thread about missing tax document information!

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This is incredibly helpful! I had no idea you could get wage and income transcripts so easily from the IRS. I've been struggling with a similar issue where I'm missing TIN information for multiple 1099-Rs from different providers, not just Prudential. Just to clarify - when you request the wage and income transcript, does it show ALL the 1099-R forms that were filed for that tax year, or do you need to know which specific companies to look for? I'm dealing with distributions from three different retirement accounts and I'm not even sure I have all the forms I'm supposed to have. Also, does anyone know if there's a delay between when companies file their 1099-Rs with the IRS and when they show up on these transcripts? I want to make sure I'm not missing any that might still be processing.

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Sean Kelly

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You definitely need to report that $6,500 as income on your tax return! The payment method doesn't change your tax obligations - whether you received payment through Zelle, cash, check, or any other method, income from your freelance graphic design work is taxable. Since you didn't receive 1099 forms, don't worry - individual clients aren't required to send them unless they paid you $600+ AND you're not incorporated. But the absence of a 1099 doesn't make your income tax-free. You'll need to report this on Schedule C as self-employment income, which means you'll owe both regular income tax AND self-employment tax (about 15.3% for Social Security and Medicare). I'd recommend setting aside 25-30% of future freelance payments for taxes. The good news is you can deduct legitimate business expenses like design software subscriptions, computer equipment, portion of your home internet used for work, etc. Make sure to keep receipts and records. Going forward, if you expect similar income levels, consider making quarterly estimated tax payments to avoid underpayment penalties. The IRS expects taxes to be paid throughout the year, not just at filing time. Don't stress too much - this is a very common situation for freelancers. Just make sure to report it properly and keep good records of both income and business expenses!

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This is such helpful advice! I'm just starting out with freelance work myself and had no idea about the self-employment tax on top of regular income tax. The 25-30% rule for setting aside money is really practical - I've been wondering how much I should be saving. One quick question - when you mention quarterly estimated payments, is there a specific income threshold where those become mandatory? I'm expecting to make maybe $5,000-7,000 this year from various small projects, mostly paid through Zelle and Venmo. Should I be worried about quarterly payments at that income level?

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Sadie Benitez

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Great question! For quarterly estimated payments, the general rule is you need to make them if you expect to owe $1,000 or more when you file your return. With $5,000-7,000 in self-employment income, you'd likely need to make quarterly payments. Here's why: on $6,000 of self-employment income, you'd owe roughly $850 in self-employment tax alone, plus regular income tax on top of that (depending on your other income and tax bracket). So you'd probably cross that $1,000 threshold. The quarterly due dates are April 15, June 15, September 15, and January 15 of the following year. You can use Form 1040-ES to help calculate the amounts. If you also have a W-2 job with tax withholding, you might be able to increase your withholding there instead of making separate quarterly payments - sometimes that's easier than juggling multiple due dates throughout the year. Just submit a new W-4 to your employer requesting additional withholding to cover your freelance income taxes. Either way, definitely keep setting aside that 25-30% from each payment. Better to have too much saved than scramble to find tax money in April!

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Zara Mirza

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Hey Lauren! You absolutely need to report that $6,500 as income on your tax return. The payment method doesn't matter at all - whether you got paid through Zelle, PayPal, Venmo, cash, or check, income from your freelance work is taxable from dollar one. Don't worry about not getting 1099 forms - individual clients aren't required to send them unless they paid you $600+ AND you're not incorporated. But that doesn't make the income any less taxable! You'll report this on Schedule C as self-employment income, which means you'll owe both regular income tax AND self-employment tax (about 15.3%). I'd suggest setting aside 25-30% of future freelance payments for taxes. The good news is you can deduct business expenses like design software subscriptions, computer equipment, portion of home internet used for work, etc. Keep those receipts! Since you made a decent amount, you might also want to look into quarterly estimated tax payments for this year to avoid underpayment penalties if you expect similar income. Bottom line - report it all, but don't forget to claim your legitimate business deductions to reduce what you owe!

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