Which DEO email actually works? Phone agents keep giving me runaround

don't waste ur time with the general contact emails that u see on the DEO website....they're like a blackhole ur messages go into!! I tried for WEEKS with no response. plus the phone ppl just read scripts and can't help with real issues.

That's exactly what I'm experiencing! It's like they're trained to sound helpful without actually doing anything. Did you ever find a solution?

I had success emailing DEO.Determinations@deo.myflorida.com for adjudication issues. Make sure your subject line is clear (include your claimant ID number) and keep the email concise with bullet points of your issues. Include your full name, last 4 of SSN, and phone number where they can reach you. I got a response within 3 business days and they actually fixed my pending adjudication issue.\n\nIf that doesn't work, try reaching out to your state representative's office. They have liaisons who work directly with DEO and can often get things moving.

YES!! The determinations email worked for me too! But it took 5 days to get a response and I had to send a followup. Be persistent but polite.

Here's a list of DEO email addresses that have helped people in our Facebook support group:\n\n• Adjudication issues: DEO.Determinations@deo.myflorida.com \n• Account access problems: DEO.TechSupport@deo.myflorida.com\n• Overpayment issues: DEO.Overpayments@deo.myflorida.com\n• Appeals: RA.AppealsClerks@deo.myflorida.com\n\nBe sure to include your claimant ID, full name, phone number, and a clear description of your issue. Also attach any relevant documents (determination letters, etc.) that might help.\n\nIn my experience though, if you need immediate help and can't wait for an email response, you're better off using Claimyr to get connected to a DEO agent directly. I was skeptical but it saved me from weeks of frustration. Their site is claimyr.com and they have a video showing how it works: https://youtu.be/UzW_hbUy-ss?si=zORd51jeq1GX5Ldj

Thank you for all these email addresses! I'll definitely try the determinations one since that seems most relevant to my situation. I've never heard of Claimyr before - is it really worth it? I'm desperate enough to try anything at this point.

THE WHOLE SYSTEM IS DESIGNED TO MAKE U GIVE UP!!!!! i spent 2 MONTHS emailing everyone and calling everyday. nobody helps. they just want u to quit trying so they dont have to pay benefits. the emails go nowhere!!!

While I understand your frustration, I don't think that's entirely accurate. The system is definitely flawed and understaffed, but I've seen many cases get resolved. It's about persistence and reaching the right department.

I had a similar issue last month with adjudication taking forever. What worked for me was emailing my state representative (find yours here: https://www.myfloridahouse.gov/FindYourRepresentative). Their office contacted DEO directly on my behalf, and my claim was reviewed within 48 hours. They have special channels and can often expedite things when regular communication fails. \n\nThe DEO emails can work, but in my experience, going through your elected officials is faster. Good luck!

i tried contacting my rep last year when i had issues and they never even responded to me lol. guess it depends who your rep is 🤷‍♀️

When I had my adjudication issue, I tried for weeks to get through on the phone without success. Then I used Claimyr to get connected to a DEO agent (bypasses the hold queues), and the agent was able to immediately see that my claim had a simple error that was preventing it from processing. Fixed in one call.\n\nEmail can work too, but typically has a much longer response time. If you do email, make sure to:\n1. Use a clear subject line with your claimant ID\n2. Keep it professional and concise\n3. Include all your identifying info\n4. Follow up if you don't hear back in 5-7 days\n\nThe email DEO.Determinations@deo.myflorida.com is your best bet for adjudication issues.

Thank you for the detailed advice! I'll definitely try emailing with those guidelines. If I don't hear back in a week, I might try Claimyr as a backup plan. At this point I just need someone who can actually look at my claim and tell me what's happening.

anybody tried messaging them on twitter/x? i heard some ppl got help that way cuz they dont want bad PR

I tried this and got a generic response telling me to call the same helpline I'd already called 5 times 🙄 Maybe it works for some people though!

Just a heads up - whichever email you use, be very specific about your issue and what you need resolved. Generic

This is excellent advice, thank you. I'm going to be super specific in my email and ask directly for an adjudicator review. Fingers crossed it works!

Any update on whether the email worked for you? I'm curious to know if you got your issue resolved.

I sent emails to both the Determinations address and my state rep yesterday. No response yet, but it's only been one day. I'll update when I hear something! If I don't get anywhere by Monday, I'm going to try that Claimyr service. Getting really anxious about bills coming due soon...

I've been dealing with a similar adjudication nightmare for about 6 weeks now. What finally worked for me was a combination approach: I emailed DEO.Determinations@deo.myflorida.com with a very detailed timeline of my issue (including dates of all my phone calls and what each rep told me), AND I also submitted a formal complaint through the DEO website under their "Customer Feedback" section. The key was being super organized - I created a simple spreadsheet with dates, times, rep names (when they gave them), and exactly what was said. When I included this in my email, it seemed to get more attention because it showed the inconsistency in their responses. Got a call back from a supervisor within 4 business days who was actually able to access my file and explain what was really happening. Turns out there was a simple document verification issue that none of the phone reps had properly explained. One tip: if you do get someone helpful on the phone, ask for their direct extension or employee ID so you can reference them in future calls. Some of the reps are genuinely trying to help but the system makes it hard for them too.

I'm going through the exact same thing right now! Been stuck in adjudication for 2+ weeks and getting nowhere with phone calls. The spreadsheet idea from @Liam Brown is brilliant - I'm definitely going to start tracking all my interactions that way. Has anyone had success with the DEO.Determinations email recently? I'm seeing mixed results in the comments. Also wondering if it's better to email first and then call to reference the email, or if that just creates more confusion in their system. Really appreciate everyone sharing their experiences here. It's frustrating that we have to crowdsource solutions like this, but at least we're helping each other navigate this broken system!

I've been following this thread closely because I'm dealing with a very similar situation - 4+ weeks in adjudication hell! Based on everyone's advice here, I just wanted to share what I'm planning to try and maybe it'll help others too: 1. Email DEO.Determinations@deo.myflorida.com with @Liam Brown's organized approach - creating a detailed timeline/spreadsheet of all my interactions 2. Submit a complaint through DEO's Customer Feedback section referencing the email 3. Contact my state representative as backup 4. If no response in 7-10 days, try Claimyr to get through to an actual agent The documentation approach makes so much sense - showing the pattern of inconsistent responses should hopefully get their attention. It's absolutely maddening that we have to jump through all these hoops just to get basic information about our own claims, but I'm grateful this community exists to share real solutions. Will definitely update once I try this systematic approach. Really hoping it works because like many of you, I'm getting desperate with bills piling up. Thanks to everyone who shared what actually worked for them - gives me hope there's light at the end of this tunnel!

Just wanted to chime in as someone who successfully got through this nightmare recently! I was stuck in adjudication for 5 weeks and tried everything - multiple phone calls, general emails that went nowhere, even social media complaints. What finally worked was a combination of what @Liam Brown and others have suggested: I sent a very detailed email to DEO.Determinations@deo.myflorida.com with a timeline of every interaction (dates, rep names when given, exactly what they told me), AND I simultaneously filed a complaint through the DEO Customer Feedback portal. The key was showing the pattern of conflicting information I was getting. I got a response within 6 business days from an actual adjudicator who could see the real issue in my file - turned out it was a simple employer response that was coded incorrectly in their system. None of the phone reps had access to see this detail. My advice: be persistent but professional, document EVERYTHING, and don't give up. The system is definitely broken and understaffed, but there are people in there who can actually help once you reach the right channels. For anyone still struggling, the organized documentation approach really does seem to get better results than just repeatedly calling the general helpline. Hang in there everyone - I know how stressful and overwhelming this is, but resolution is possible!

I'm dealing with the exact same frustrating situation! Been calling for weeks with no real help. Reading through all these responses, it seems like the organized documentation approach that @Liam Brown and @Butch Sledgehammer described is really the way to go. I'm going to try emailing DEO.Determinations@deo.myflorida.com with a detailed spreadsheet of all my interactions, plus file a complaint through their Customer Feedback section like several people mentioned. It's absolutely ridiculous that we have to become forensic accountants of our own cases just to get basic help, but if that's what it takes then so be it. The fact that multiple people here got results with this systematic approach gives me hope. One question for those who succeeded - did you include screenshots or any other documentation beyond just the timeline, or was the detailed interaction log sufficient? Thanks everyone for sharing real solutions instead of just venting (though the venting is totally justified too!). Will definitely update if this approach works for me.

I just wanted to add another resource that helped me when I was in a similar situation - the Florida Department of Economic Opportunity has an ombudsman office that can help with complex cases. You can reach them at DEO.Ombudsman@deo.myflorida.com. They're supposed to be a neutral party that can investigate when you're not getting resolution through normal channels. I found this after trying the regular DEO.Determinations email with limited success. The ombudsman actually called me back within a week and was able to escalate my case to someone with more authority. They seem to have better access to the system and can cut through some of the bureaucratic red tape. Like everyone else has said, documentation is key - I sent them my timeline of interactions, confirmation numbers, and screenshots showing the inconsistent information I was getting. The ombudsman was able to see patterns in my case that the regular reps couldn't access. Just another option to try if the determinations email doesn't work out. The more channels we can utilize, the better our chances of reaching someone who can actually help. Good luck to everyone still fighting this system!

This thread has been incredibly helpful! I'm currently dealing with a 4-week adjudication delay myself and was about to give up after countless frustrating phone calls. The systematic documentation approach that @Liam Brown, @Butch Sledgehammer, and others have shared is exactly what I needed to hear. I love how you've all turned this chaotic process into actionable steps. I'm going to try the multi-pronged approach: detailed email to DEO.Determinations@deo.myflorida.com with a comprehensive timeline, Customer Feedback complaint, and now I know about the ombudsman office too thanks to @Marcelle Drum. The fact that multiple people here have gotten actual results with organized documentation gives me hope that persistence really does pay off. It's honestly shameful that we have to become case investigators just to access our own benefits, but I'm grateful this community exists to share real solutions. The pattern seems clear - the more organized and persistent you are, the more likely you are to reach someone who can actually access your full file and resolve the issue. Going to start building my spreadsheet tonight. Will definitely update with results. Thank you all for sharing what actually works instead of just commiserating - though the venting is totally justified too! 💪