Which DEO email actually works? Phone agents keep giving me runaround

don't waste ur time with the general contact emails that u see on the DEO website....they're like a blackhole ur messages go into!! I tried for WEEKS with no response. plus the phone ppl just read scripts and can't help with real issues.

That's exactly what I'm experiencing! It's like they're trained to sound helpful without actually doing anything. Did you ever find a solution?

I had success emailing DEO.Determinations@deo.myflorida.com for adjudication issues. Make sure your subject line is clear (include your claimant ID number) and keep the email concise with bullet points of your issues. Include your full name, last 4 of SSN, and phone number where they can reach you. I got a response within 3 business days and they actually fixed my pending adjudication issue.\n\nIf that doesn't work, try reaching out to your state representative's office. They have liaisons who work directly with DEO and can often get things moving.

YES!! The determinations email worked for me too! But it took 5 days to get a response and I had to send a followup. Be persistent but polite.

Here's a list of DEO email addresses that have helped people in our Facebook support group:\n\n• Adjudication issues: DEO.Determinations@deo.myflorida.com \n• Account access problems: DEO.TechSupport@deo.myflorida.com\n• Overpayment issues: DEO.Overpayments@deo.myflorida.com\n• Appeals: RA.AppealsClerks@deo.myflorida.com\n\nBe sure to include your claimant ID, full name, phone number, and a clear description of your issue. Also attach any relevant documents (determination letters, etc.) that might help.\n\nIn my experience though, if you need immediate help and can't wait for an email response, you're better off using Claimyr to get connected to a DEO agent directly. I was skeptical but it saved me from weeks of frustration. Their site is claimyr.com and they have a video showing how it works: https://youtu.be/UzW_hbUy-ss?si=zORd51jeq1GX5Ldj

Thank you for all these email addresses! I'll definitely try the determinations one since that seems most relevant to my situation. I've never heard of Claimyr before - is it really worth it? I'm desperate enough to try anything at this point.

THE WHOLE SYSTEM IS DESIGNED TO MAKE U GIVE UP!!!!! i spent 2 MONTHS emailing everyone and calling everyday. nobody helps. they just want u to quit trying so they dont have to pay benefits. the emails go nowhere!!!

While I understand your frustration, I don't think that's entirely accurate. The system is definitely flawed and understaffed, but I've seen many cases get resolved. It's about persistence and reaching the right department.

I had a similar issue last month with adjudication taking forever. What worked for me was emailing my state representative (find yours here: https://www.myfloridahouse.gov/FindYourRepresentative). Their office contacted DEO directly on my behalf, and my claim was reviewed within 48 hours. They have special channels and can often expedite things when regular communication fails. \n\nThe DEO emails can work, but in my experience, going through your elected officials is faster. Good luck!

i tried contacting my rep last year when i had issues and they never even responded to me lol. guess it depends who your rep is 🤷‍♀️

When I had my adjudication issue, I tried for weeks to get through on the phone without success. Then I used Claimyr to get connected to a DEO agent (bypasses the hold queues), and the agent was able to immediately see that my claim had a simple error that was preventing it from processing. Fixed in one call.\n\nEmail can work too, but typically has a much longer response time. If you do email, make sure to:\n1. Use a clear subject line with your claimant ID\n2. Keep it professional and concise\n3. Include all your identifying info\n4. Follow up if you don't hear back in 5-7 days\n\nThe email DEO.Determinations@deo.myflorida.com is your best bet for adjudication issues.

Thank you for the detailed advice! I'll definitely try emailing with those guidelines. If I don't hear back in a week, I might try Claimyr as a backup plan. At this point I just need someone who can actually look at my claim and tell me what's happening.

anybody tried messaging them on twitter/x? i heard some ppl got help that way cuz they dont want bad PR

I tried this and got a generic response telling me to call the same helpline I'd already called 5 times 🙄 Maybe it works for some people though!

Just a heads up - whichever email you use, be very specific about your issue and what you need resolved. Generic

This is excellent advice, thank you. I'm going to be super specific in my email and ask directly for an adjudicator review. Fingers crossed it works!

Any update on whether the email worked for you? I'm curious to know if you got your issue resolved.

I sent emails to both the Determinations address and my state rep yesterday. No response yet, but it's only been one day. I'll update when I hear something! If I don't get anywhere by Monday, I'm going to try that Claimyr service. Getting really anxious about bills coming due soon...