DEO requesting paystubs for DUA claim verification - what documents to send?
So I'm applying for Disaster Unemployment Assistance after the recent hurricane damaged our workplace. Yesterday I got an email from DEO saying I need to submit paystubs to verify my employment and wages. Has anyone else had to do this for DUA? I'm confused about what exactly I should send - like how many paystubs? Do they need to see all my 2024 stubs or just the last few months? My employer's payroll system is kind of a mess right now since their office flooded. Should I also include W-2 forms or bank statements showing direct deposits? The email didn't specify what time period they need documentation for and the deadline is in 7 days!
20 comments


Zadie Patel
I had to send in paystubs for DUA last year after the storm in Tampa. They need to verify your employment and wages before the disaster. You should send your most recent paystubs (at least 3-4 from before the disaster date) plus any documentation showing you were employed at the time of the disaster. A letter from your employer on company letterhead explaining the situation would also help. If you can get your quarterly wage info that's even better. The more documentation you provide upfront, the less likely you'll face delays in adjudication.
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Ali Anderson
•Thanks for the info! Did you get approved quickly after sending everything in? My employer said they can write a letter but it might take a few days with everything going on.
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A Man D Mortal
yea i did this last month. total pain. sent like 8 paystubs and they still wanted more proof. ended up having 2 send my employment contract too
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Ali Anderson
•Ugh, that sounds frustrating. I'm worried because some of my stubs were digital and I'm not sure I can access all of them now.
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Declan Ramirez
The Florida DEO is particularly strict about documentation for DUA claims compared to regular unemployment. For DUA specifically, they want to see proof of employment AT THE TIME of the disaster and proof of wages in the base period (which is different than regular unemployment). I recommend sending: 1. Your 4 most recent paystubs prior to the disaster date 2. A letter from your employer confirming employment and that you can't work due to disaster 3. Your most recent W-2 if the disaster occurred in a different calendar year 4. Any documentation showing you can't work specifically because of the disaster Important: Make sure all documents clearly show your name, employer's name, and dates of employment/payment. DUA is federally funded but state-administered, so the requirements are actually stricter than regular state unemployment.
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Emma Morales
•my buddy sent all that stuff and still got denied lol. DEO is such a joke sometimes
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Katherine Hunter
OMG the paystub verification thing is SUCH A NIGHTMARE!!!! I had to do this after Ian hit us in 2022 and I swear I almost lost my mind!! First they said they needed paystubs, then they said they couldn't read them, then they said they needed more proof I actually worked there, then they said I missed some deadline I NEVER EVEN GOT NOTICE ABOUT!!!!! Just warning you - SEND EVERYTHING YOU POSSIBLY CAN and CALL THEM CONSTANTLY to check on the status! They will NOT tell you if something's wrong until it's too late! And SCREENSHOT EVERYTHING you upload as proof you did it!!!
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Ali Anderson
•That sounds terrifying! Were you ever able to get it resolved? I'm already stressed about this whole process.
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Lucas Parker
Try using Claimyr if you need to talk to a real person at DEO about what documents they need. It got me through to a DEO agent in about 20 minutes when I was dealing with document verification issues for my claim. Way better than calling directly and getting disconnected. They have a video that shows how it works here: https://youtu.be/UzW_hbUy-ss?si=zORd51jeq1GX5Ldj or you can check out their website at claimyr.com. Saved me days of frustration trying to figure out exactly what documents they needed for my situation.
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Ali Anderson
•Thanks for the tip! I'll check this out if I can't get through. Been trying to call all morning with no luck.
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Donna Cline
I work in HR and regularly help employees with unemployment documentation. For Florida DUA claims specifically: - They need to verify you were employed at the time of the disaster - They need to calculate your benefit amount based on your earnings - If your workplace was physically damaged, include photos if possible The minimum you should submit: 1. Last 3 months of paystubs prior to disaster 2. Any documentation showing you can't work due to disaster effects 3. Letter from employer confirming employment status and disaster impact DUA processing times are currently running about 3-4 weeks after documentation is accepted. Be aware that DUA has different eligibility requirements than regular unemployment - you must prove the disaster directly impacted your ability to work.
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Ali Anderson
•Thank you for the detailed information! This is really helpful. Do you know if the documents need to be notarized or anything special? Or just regular copies?
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Emma Morales
ugh i remember this... they made me send everything TWICE because they said they couldnt read my bosses signature the first time. so stupid. make sure you scan everything SUPER clear and label all the files with your claim ID in the filename!!!
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Katherine Hunter
•SAME!!! They are ALWAYS claiming they "can't read" perfectly clear documents!! It's their go-to excuse for delaying claims! I swear they do it on purpose!!!
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Zadie Patel
Regular copies are fine - no need for notarization. Just make sure all documents are clear and legible. And definitely follow up after submitting! The CONNECT system isn't great about notifications if there are issues with your documents. Also, one important thing about DUA that differs from regular unemployment: if you were self-employed or a 1099 contractor before the disaster, you can still qualify (unlike regular unemployment). You just need different documentation like tax returns, 1099 forms, or business records.
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A Man D Mortal
•this is true! my wife is self employed hair stylist and got DUA when the salon flooded last year. had to send tons of client receipts and appointment books but eventually got approved
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Declan Ramirez
I know others have mentioned it, but I want to emphasize: document EVERYTHING during this process. Take screenshots of all uploads, note the time/date of all calls, and keep copies of everything you submit. Florida's DUA verification process has been problematic for many claimants. Another tip: If you submit documents and don't see them reflected in your CONNECT account within 48 hours, call immediately. Sometimes documents get "lost" in their system, and you don't want to miss deadlines because of their technical issues.
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Ali Anderson
•I'm definitely going to keep records of everything. Is there a specific section in CONNECT where I can check if they received my documents?
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Donna Cline
In CONNECT, you can check document status under the "Determination, Pending Issue and Decision Summary" section. Any documents you've submitted should eventually show up there with a status. To answer your earlier question - no, documents don't need to be notarized for DUA claims. Regular copies are fine as long as they're legible. Just be sure your name and the relevant dates are clearly visible on all documents. One final recommendation: if you have any 1099 or self-employment income in addition to your regular job, be sure to document that too. DUA can potentially cover income losses from multiple sources affected by the disaster.
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Ali Anderson
•Thanks again! I'll check that section. Planning to submit everything tomorrow once I gather all the documents from my employer.
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