


Ask the community...
I just went through this process last month. Here's exactly what you need to do: 1) Keep claiming weeks as normal until your benefit year end date, 2) On the day after your benefit year ends, log into CONNECT and there should be a link to file a new claim application, 3) Complete the application honestly including all work history since your original claim, 4) After submission, it will likely go into "pending" status for 1-3 weeks, 5) You may get a fact-finding questionnaire to complete, and 6) Eventually you'll get a determination letter. The process took 18 days for me from application to first payment on my new claim. It's stressful but if you plan ahead financially for that gap period, you'll be okay. And like others said, getting through to DEO before your end date is extremely helpful - they can flag your account for expedited review sometimes.
Yes, they should back-pay you for any eligible weeks during the processing time, as long as you claim them properly. After you submit your new application, you should still be able to claim weeks through CONNECT. Those weeks will stay in pending status until your new claim is approved, then they'll all pay out at once. Just make sure you're diligent about claiming each week on time and documenting your work searches, as they might review those more carefully for the weeks between claims.
Has anyone else noticed that DEO seems to fast-track claims when they get negative publicity? My coworkers claim sat for months until his wife posted about it on Twitter and tagged a bunch of FL politicians. Magically approved 2 days later. The system is so broken.
This is definitely a pattern. While DEO won't officially acknowledge it, claims that receive attention from elected officials or media do tend to be resolved more quickly. The real issue is the severe understaffing at DEO combined with an outdated CONNECT system that's prone to flagging legitimate claims for unnecessary review. If you're stuck, contact your state representative AND continue claiming weeks while keeping detailed records of all employment separations and work search activities.
I'm a little confused about something... does being on the news affect how quickly they review your claim? My adjudication has been pending for 7 weeks now and I'm getting desperate. I've been doing the work search requirements faithfully every week. Should I be contacting the news too? Or maybe my state senator? I'm not sure how any of this works and the DEO website is so confusing!!!
In my experience, yes - public pressure definitely helped. Here's what I'd recommend in this order: 1) Try calling DEO daily (I know it's nearly impossible to get through) 2) Email your state representative AND senator (Google "who is my Florida state representative") 3) If those don't work after a week or two, then consider contacting local news. The squeaky wheel gets the grease with DEO. Just be prepared to share your story publicly if you go the news route!
By the way, if you do have a fact finding questionnaire in your inbox, complete it ASAP even if it's past the deadline. Sometimes their system will still accept late responses, especially if you call and explain that you never received notification. The key is to respond to SOMETHING rather than nothing at all. The system flags non-responsive claims for closure automatically.
That's a relief. I'm filling it out right now. It's asking about my work search activities from last month which I have documented but not in the exact format they want. Should I just do my best to remember the dates and details?
Yes, do your best with the work search info. They mainly want to see that you're making the required 5 work search contacts per week. Even if you get some details wrong, showing good faith effort to comply is what matters. Just be as accurate as you can and explain in the comments section if needed.
I wanted to add - if you're stuck in this situation, also try contacting your state representative's office. I had a similar issue where DEO was ignoring me for WEEKS and threatening to close my case, and my rep's office contacted them on my behalf. Had my issue resolved in 3 days after that. They have special liaisons at DEO who actually answer their phones!
That's a great idea and something I hadn't considered. How do I find out who my state representative is? I'm in Hillsborough County if that helps.
Marcus Marsh
hey at least u got someone on the phone! i been trying for 3 weeks just to talk to anyone at deo lol. my claim has been pending for 6 weeks now
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Nia Watson
•That's the crazy part - I only got a call back because I contacted the governor's office. Regular DEO phone lines are almost impossible to get through. Have you tried reaching out to your state rep yet? Sounds like that's helping a lot of people.
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Cedric Chung
Just wanted to follow up - did you get anywhere with this? Did contacting your state representative help? I'm curious because I'm helping my brother who's now in a similar situation (7 weeks in adjudication with no movement).
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Nia Watson
•Yes! My state rep's office was amazing. They have a staff person who handles DEO cases specifically. I emailed them Tuesday with all my claim info, they contacted DEO Wednesday, and by Friday my claim was assigned to an adjudicator. It was approved Monday and I got my first payment (including all back weeks) on Wednesday. So it took exactly 8 days from contacting my rep to getting paid after sitting for 2+ months with DEO doing nothing. Definitely tell your brother to contact his state representative!
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