What does it mean when the boa edd card says there is a error with your card

I found a way to solve reaching EDD human representatives, watch this: https://www.youtube.com/watch?v=gueo7SwLKtE

Never seen. Call boa edd what’s error and to fix.

To all those having trouble reaching a human at California Unemployment. I just ran across this video that gave me a shortcut to reach a human. Hope it helps! https://youtu.be/Ize0EkN4HDI