Stuck on hold with EDD for certification issue - any tips to actually reach a human?

Ugh, I feel your pain! I've been in the same boat for weeks now. It's like they don't want us to actually talk to anyone. Have you tried calling right when they open? I heard that might help, but honestly, I haven't had any luck either.

Have you tried using their online portal? Sometimes you can get your certification issues resolved without having to talk to anyone. It's worth a shot before you lose your mind trying to get through on the phone.

Listen up, I found a method that actually works to get someone on the phone. I used this site's (claimyr.com) calling tool that dials the phone menu, stays on hold, waits for a live agent to pick up, then sends the call to my phone. It does cost $20, but it works. Check out this video for more info: https://youtu.be/Ize0EkN4HDI

Here's what I've learned after dealing with this nightmare for months: 1. Persistence is key. Keep calling, even if it feels hopeless. 2. Try different times of day. Early morning and late afternoon seem to have slightly better odds. 3. Be prepared when you call. Have all your info ready. 4. If you get through, be super nice to the rep. They deal with angry people all day. 5. Consider reaching out to your local representative. Sometimes they can help push things through. 6. Document everything. Keep a log of your calls and any info you receive. 7. Check for any workshops or in-person events in your area. Sometimes they have staff who can help directly. Hang in there, OP. It's a broken system, but eventually you'll get through!

Am I the only one who thinks its ridiculous that we have to jump through all these hoops just to get basic help? The system is so broken its not even funny anymore.

Hey OP, what exactly is the issue with your certification? Sometimes there are workarounds depending on the specific problem.

I know this sounds crazy, but have you tried faxing them? I did that out of desperation and somehow got a response within a week. Might be worth a shot if you're really stuck.