13 days later and i still have this issue smh i called them and they told me verify my identity with a mail they sent me and i never received the mail. I just want my money smh i did everything they asked for.
You may need to call it's a technical issue , this happens a lot after you get off the phone for a back date request
If you want a one time discount of $5 off your call to using claimyr they call for you, here is the link below🙂 includes 10 callbacks for 48 hours
https://join.claimyr.com/dac556
To all those having trouble reaching a human at California Unemployment. I just ran across this video that gave me a shortcut to reach a human. Hope it helps! https://youtu.be/Ize0EkN4HDI
I'm having a similar issue where I can't my UI Online account. It's been really frustrating trying to get through to by phone. Has anyone tried the ID.me verification process? I heard that might be required now for account access, but I'm not sure if that's related to this specific error message. Would appreciate any guidance from others who've dealt with this!
Yes, the ID.me verification is definitely required now for most accounts! I had to go through that process when I got locked out earlier this year. You'll need to create an ID.me account and verify your identity with documents like your driver's license and a selfie. Once that's approved (can take a few days), you should be able to link it back to your account. The whole process was a bit tedious but it did resolve my issue. If you haven't received any mail from about identity verification like Jordan mentioned, I'd definitely try the ID.me route first before paying for services.
This is really helpful info about ID.me! I'm actually dealing with a similar lockout situation right now. @QuantumQuasar, when you went through the ID.me verification, did you have to wait for to send you something first, or could you just start the process on your own? I'm wondering if I should try that route or keep trying to get through on the phone. Also @Jordan Thomas, have you tried checking if there's an ID.me verification requirement for your account? That might be why you're not getting the mail they mentioned.
@QuantumQuasar That's really helpful info about ID.me! I actually went through a similar situation last month. One thing to add - if you do the ID.me verification, make sure you use the EXACT same personal information that's on file with (same spelling of name, address, etc.). I had a small discrepancy with how my middle name was listed and it caused delays. Also, @Jordan Thomas and @Amina Diallo - if the ID.me route doesn t work,'there s also'a paper identity verification form DE 1326C (you can) request and mail back, though that takes much longer. The key is being patient with the process, as frustrating as it is when you need to your benefits.
Thanks for the detailed info about ID.me! I'm in a similar situation and have been dreading calling EDD. Quick question - when you went through the ID.me verification, did you have to wait for any confirmation from after linking the accounts, or were you able to UI Online immediately once ID.me approved your identity? Also, did you need any specific documents beyond driver's license, like utility bills or bank statements?
This is really helpful info about ID.me! I've been dealing with the same issue for weeks. Just to clarify - do you need to wait for to specifically tell you to do ID.me verification, or can you proactively start the process? I'm worried about messing something up if I do it without them requesting it first. Also, did you have to call after completing ID.me to link the accounts, or did it happen automatically?
@QuantumQuasar thanks for mentioning ID.me! I just went through this process last month and can confirm it works. The verification took about 3 business days for me, but once approved, I was able to my account again immediately. @Jordan Thomas if you re'still having issues 13 days later, I d'definitely recommend trying the ID.me verification before paying for services. You can start the process at ID.me and it will walk you through linking it to your account. Much cheaper than the $19.99 fees and it actually addresses the root cause of the issue.
I went through the exact same thing a few months ago! That error message usually means your account has been flagged for security reasons or identity verification. Here's what worked for me: First, check if you have any pending mail from about identity verification - sometimes it gets delayed or goes to spam. If not, try calling the technical support line at (800) 300-5616 early in the morning (around 8:01 AM) for better chances of getting through. They can tell you exactly why your account is blocked and what steps you need to take. In my case, I had to complete the ID.me verification process online, which took about 3-4 business days to get approved. Don't give up - it's frustrating but definitely solvable!
Thanks for sharing that technical support number! I've been dealing with this same issue for weeks and had no idea there was a separate tech support line. I kept trying the main number and could never get through. Going to try calling (800) 300-5616 first thing tomorrow morning. Really appreciate the tip about calling right at 8:01 AM - I'll set my alarm! Did you have to wait long on hold when you called, or did they pick up pretty quickly at that time?
@Malik Thomas When I called that tech support line at 8:01 AM, I actually got through in about 15-20 minutes which was way better than the main line where I d'been on hold for hours with no luck. The key is really calling right when they open - I noticed if I called even 10-15 minutes later, the wait times got much longer. Make sure you have your SSN and claim details ready because they ll'ask for verification right away. Good luck tomorrow morning!
@Malik Thomas I called that tech support line last week and waited about 25 minutes on hold when I called right at 8 AM, which is way better than the 2+ hour waits I was getting on the main line! Pro tip: have your Social Security number, claim confirmation number, and any reference numbers from previous calls ready before you dial. They ll'ask for all of that right away. Also, if the first rep can t'help you, don t'be afraid to politely ask to speak with someone in the technical department specifically - sometimes the first person who answers is more general customer service. Good luck!
Tom Maxon
I found a way to solve issue, watch this: https://www.youtube.com/watch?v=HG1arSrVRqw
0 coins
Takila Smith
U locked out call to get here is a link to save $5 on your call https://join.claimyr.com/5079b8
2 coins
Jordan Thomas
Okay But how come i got locked out ?
1 coin
Katie Lopez
Until you speak with edd, it's hard to know why... Sounds like blocks you to log in...It could be an error or other issue.
1 coin
Jordan Thomas
Author13 days later and i still have this issue smh i called them and they told me verify my identity with a mail they sent me and i never received the mail. I just want my money smh i did everything they asked for.
1 coin
Aundrea Bright
I had the same problem I payed the 19.99 dollars to receive a call back and they fix mines
1 coin
Elizabeth Pinedo
You may need to call it's a technical issue , this happens a lot after you get off the phone for a back date request If you want a one time discount of $5 off your call to using claimyr they call for you, here is the link below🙂 includes 10 callbacks for 48 hours https://join.claimyr.com/dac556
1 coin
Tom Maxon
To all those having trouble reaching a human at California Unemployment. I just ran across this video that gave me a shortcut to reach a human. Hope it helps! https://youtu.be/Ize0EkN4HDI
0 coins
Amina Diallo
I'm having a similar issue where I can't my UI Online account. It's been really frustrating trying to get through to by phone. Has anyone tried the ID.me verification process? I heard that might be required now for account access, but I'm not sure if that's related to this specific error message. Would appreciate any guidance from others who've dealt with this!
0 coins
QuantumQuasar
Yes, the ID.me verification is definitely required now for most accounts! I had to go through that process when I got locked out earlier this year. You'll need to create an ID.me account and verify your identity with documents like your driver's license and a selfie. Once that's approved (can take a few days), you should be able to link it back to your account. The whole process was a bit tedious but it did resolve my issue. If you haven't received any mail from about identity verification like Jordan mentioned, I'd definitely try the ID.me route first before paying for services.
0 coins
Freya Pedersen
This is really helpful info about ID.me! I'm actually dealing with a similar lockout situation right now. @QuantumQuasar, when you went through the ID.me verification, did you have to wait for to send you something first, or could you just start the process on your own? I'm wondering if I should try that route or keep trying to get through on the phone. Also @Jordan Thomas, have you tried checking if there's an ID.me verification requirement for your account? That might be why you're not getting the mail they mentioned.
0 coins
Dylan Hughes
@QuantumQuasar That's really helpful info about ID.me! I actually went through a similar situation last month. One thing to add - if you do the ID.me verification, make sure you use the EXACT same personal information that's on file with (same spelling of name, address, etc.). I had a small discrepancy with how my middle name was listed and it caused delays. Also, @Jordan Thomas and @Amina Diallo - if the ID.me route doesn t work,'there s also'a paper identity verification form DE 1326C (you can) request and mail back, though that takes much longer. The key is being patient with the process, as frustrating as it is when you need to your benefits.
0 coins
Roger Romero
Thanks for the detailed info about ID.me! I'm in a similar situation and have been dreading calling EDD. Quick question - when you went through the ID.me verification, did you have to wait for any confirmation from after linking the accounts, or were you able to UI Online immediately once ID.me approved your identity? Also, did you need any specific documents beyond driver's license, like utility bills or bank statements?
0 coins
Sean Kelly
This is really helpful info about ID.me! I've been dealing with the same issue for weeks. Just to clarify - do you need to wait for to specifically tell you to do ID.me verification, or can you proactively start the process? I'm worried about messing something up if I do it without them requesting it first. Also, did you have to call after completing ID.me to link the accounts, or did it happen automatically?
0 coins
Paolo Bianchi
@QuantumQuasar thanks for mentioning ID.me! I just went through this process last month and can confirm it works. The verification took about 3 business days for me, but once approved, I was able to my account again immediately. @Jordan Thomas if you re'still having issues 13 days later, I d'definitely recommend trying the ID.me verification before paying for services. You can start the process at ID.me and it will walk you through linking it to your account. Much cheaper than the $19.99 fees and it actually addresses the root cause of the issue.
0 coins
Klaus Schmidt
I went through the exact same thing a few months ago! That error message usually means your account has been flagged for security reasons or identity verification. Here's what worked for me: First, check if you have any pending mail from about identity verification - sometimes it gets delayed or goes to spam. If not, try calling the technical support line at (800) 300-5616 early in the morning (around 8:01 AM) for better chances of getting through. They can tell you exactly why your account is blocked and what steps you need to take. In my case, I had to complete the ID.me verification process online, which took about 3-4 business days to get approved. Don't give up - it's frustrating but definitely solvable!
0 coins
Malik Thomas
Thanks for sharing that technical support number! I've been dealing with this same issue for weeks and had no idea there was a separate tech support line. I kept trying the main number and could never get through. Going to try calling (800) 300-5616 first thing tomorrow morning. Really appreciate the tip about calling right at 8:01 AM - I'll set my alarm! Did you have to wait long on hold when you called, or did they pick up pretty quickly at that time?
0 coins
Alice Pierce
@Malik Thomas When I called that tech support line at 8:01 AM, I actually got through in about 15-20 minutes which was way better than the main line where I d'been on hold for hours with no luck. The key is really calling right when they open - I noticed if I called even 10-15 minutes later, the wait times got much longer. Make sure you have your SSN and claim details ready because they ll'ask for verification right away. Good luck tomorrow morning!
0 coins
Joshua Wood
@Malik Thomas I called that tech support line last week and waited about 25 minutes on hold when I called right at 8 AM, which is way better than the 2+ hour waits I was getting on the main line! Pro tip: have your Social Security number, claim confirmation number, and any reference numbers from previous calls ready before you dial. They ll'ask for all of that right away. Also, if the first rep can t'help you, don t'be afraid to politely ask to speak with someone in the technical department specifically - sometimes the first person who answers is more general customer service. Good luck!
0 coins