Santa Ana EDD Disability Office on MacArthur Blvd - Still Open in 2025?

Yes, the Santa Ana EDD office on MacArthur is still open as of last month. I went there to resolve an issue with my disability claim. They're at 2 MacArthur Place, Santa Ana. Their hours are 8am-5pm Monday through Friday, but they close for lunch between 12-1pm. Just a heads up - bring all your paperwork, photo ID, and arrive early because there's usually a line. Also, make sure to check if you need an appointment for what you're trying to do. Some services are appointment-only now.

i went there last week and the security guard said they moved the disability stuff to the 3rd floor! used to be on 1st floor. parking is still free in the structure behind the building btw

CAREFUL!!! They changed a bunch of their procedures after COVID! I went there in January thinking I could just drop off my disability forms and they told me I should have submitted them online!!! Wasted a whole trip and had to come back for an appointment anyway. Their website is useless and never updated with accurate info. Call first if you can (ha! good luck with that) or check the door signs when you arrive. Sometimes they post updates there that aren't online.

i went to santa ana edd but for unemployment not disability so idk if thats different department? they helped me fix my claim when website kept crashing. nice people but looooong wait

I had the same issue with trying to reach someone about my SDI claim. I was on hold for hours with no luck. I eventually used Claimyr to connect with a live EDD representative and got through in about 8 minutes. Saved me a trip to the office entirely! I just talked to the rep and they helped me submit my forms electronically. You can watch how it works at https://youtu.be/JmuwXR7HA10?si=TSwYbu_GOwYzt9km and get it at claimyr.com. I was skeptical at first but it actually worked when nothing else did.

My cousin works for EDD (not in Santa Ana though) and she told me that a lot of their services have moved online but disability stuff sometimes still needs in-person visits. I think it depends on what specific forms you're submitting. Some medical stuff can't be handled electronically for privacy reasons? But I'm not 100% sure about that so don't quote me lol

UPDATE: I went to the Santa Ana office today. It IS still there at 2 MacArthur Place. I was able to submit my paperwork in person (I had additional medical documentation that my doctor said needed to be submitted in person). As someone mentioned, disability services are now on the 3rd floor. The line wasn't too bad - I waited about 25 minutes. They verified my identity and took all my documents. The staff member said I should see updates in my online account within 3-5 business days. Thanks everyone for your help!

Just wanted to add that if anyone else is having trouble with the EDD phone system, I've found that calling right at 8am when they open gives you the best chance of getting through. The hold times are usually shorter in the morning. Also, if you're going to the Santa Ana office, there's a Starbucks across the street which is handy if you need to wait or grab coffee before/after your visit. The office staff there have always been pretty helpful in my experience, even though the wait can be long sometimes.

Thanks for sharing your experience with the morning call strategy! That's really helpful advice. I've been struggling with the EDD phone system for weeks now and hadn't thought to try calling right at 8am. Will definitely give that a shot next time I need to reach them. And good to know about the Starbucks - I was wondering where I could grab a coffee if I had to wait a long time. The Santa Ana office seems to have pretty mixed reviews online, but it sounds like most people here have had decent experiences with the actual staff once they get in.

I work near the Santa Ana office and drive by it regularly - can confirm it's definitely still operational! Just saw people going in and out yesterday around lunchtime. One thing I'd add is that their parking structure can get pretty full during peak hours (usually 10am-2pm), so if you're planning to go, either arrive early or be prepared to circle around a bit to find a spot. The structure entrance is a little tricky to find the first time - it's behind the building on the right side if you're facing the main entrance. Also, bring quarters for the parking meters on the street if the structure is full, though as someone mentioned the structure parking is free.

Just a heads up for anyone planning to visit - I was there two weeks ago and they now require you to check in at the main desk on the first floor before going up to the 3rd floor disability office. They give you a number and you wait downstairs until called. This is new since my last visit in December. Also, they're being stricter about the documents they accept - make sure everything is properly filled out and signed before you go. I saw a few people get turned away because their forms were incomplete. The staff is helpful but they can't fix missing signatures or incomplete sections on the spot.

I went to the Santa Ana EDD office just yesterday and can confirm everything people are saying here is accurate! The new check-in process on the first floor is definitely in place - they gave me a number and I waited about 20 minutes before being called up to the 3rd floor. The staff was really helpful and professional. One thing I'd add is that they now have a digital display board that shows which numbers are being called, so you don't have to worry about missing your turn. Also, bring a pen - they don't provide them anymore and I saw several people having to ask around to borrow one. The whole process took about an hour from check-in to completion, which wasn't too bad considering how backed up everything has been lately.

I've been to this office several times over the past year for various disability-related issues, and I wanted to share a few additional tips that might help others. First, if you're driving there, I'd recommend using the Waze app because the MacArthur area can have some confusing construction detours that aren't always well-marked. Second, they have a small waiting area on the first floor with limited seating, so if you have mobility issues or expect a long wait, you might want to bring a portable chair or be prepared to stand. Third, I've noticed they tend to be less busy on Wednesdays and Thursdays compared to Mondays and Fridays. The staff really does try to help, but they're working with a system that has a lot of constraints, so patience goes a long way. Overall, despite the bureaucratic challenges, I've found the Santa Ana office to be one of the more functional EDD locations in Orange County.