How long does an employer have to contest unemployment benefits in California EDD?
Okay so I got laid off from my warehouse job about six weeks ago and filed my unemployment claim pretty quickly after. My claim was approved initially and I got a couple of payments but then out of nowhere everything stopped and my UI Online account is showing a hold. I called my former coworker who got laid off the same time as me and his payments are still going through fine. Now I'm starting to wonder if my employer actually contested my unemployment benefits after the fact. I thought there was like a deadline for them to do that but I honestly have no idea how long an employer has to contest unemployment benefits or whether that's even what happened here. My claim was going smooth for almost a month before this freeze so the timing is really weird. Has anyone dealt with this situation where payments just stop after being approved? Is there a window where employers can challenge a claim or does EDD just randomly freeze accounts?
79 comments

Leo McDonald
Yes employers absolutely can and do contest unemployment claims and there is a specific window they get to respond. When California EDD sends your former employer a notice of your claim, they typically have 10 calendar days to respond and protest it. If they miss that initial window they can still file a late protest but EDD has discretion over whether to accept it. The fact that your payments stopped after a month is a little unusual because usually if an employer contests it happens earlier in the process, but late protests do happen especially if the employer just got around to reviewing it.
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Norah Quay
AuthorSo they could have filed something late and EDD just accepted it anyway? That feels really unfair if my claim was already approved and payments were going through.
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Leo McDonald
Unfortunately yes that can happen. EDD can reopen a determination even after payments start if new information comes in. You'd typically get a Notice of Determination letter in the mail explaining why the hold was placed. Have you checked your mailing address in UI Online to make sure it's current?
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Norah Quay
AuthorI just checked and the address is right. Nothing has come in the mail yet but I'll keep watching for it. Do I need to keep filing my weekly certifications while this is happening?
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Leo McDonald
YES keep filing your weekly certifications no matter what. Even if payments are on hold, those weeks need to be certified. If the hold gets resolved in your favor you'll get paid for all those weeks but only if you filed them on time.
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Jessica Nolan
this happened to me last year!! my employer waited like 5 weeks and THEN decided to contest it. edd put my claim into adjudication and it was a whole nightmare. the 10 day window is the official response period but honestly from what i experienced employers can send in info late and edd will still look at it
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Norah Quay
AuthorHow long did your adjudication take? I'm already stressed about bills and it's only been a week since the hold showed up.
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Jessica Nolan
mine took about 6 weeks to resolve and then i had to appeal after that so it was really long. i hope yours goes faster
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Angelina Farar
I was dealing with something similar a few months back and getting through to anyone at EDD on the phone felt impossible. I must have called 40 times in one week. A friend told me about a service called Claimyr that basically gets you connected to an actual EDD rep without sitting on hold forever. I was skeptical but tried it and had someone on the line within a couple hours. You can check it out at claimyr.com and they have a video showing how it works at https://youtu.be/JmuwXR7HA10 - honestly being able to just ASK someone why the hold was placed saved me so much anxiety versus guessing from my online account.
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Norah Quay
AuthorI really need to talk to someone at EDD directly to understand what's happening. Going to look into this because I've been calling all morning with zero luck getting through.
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Sebastián Stevens
does that actually work?? every time i call edd i stay on hold for literally hours and then it hangs up on me
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Angelina Farar
Yeah it worked for me. The whole point is it handles the hold queue part so you don't have to just sit there waiting. When I got through the rep could actually see notes on my claim and explain exactly what triggered the review.
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Bethany Groves
gonna try this tomorrow. been trying to reach edd for 2 weeks about a similar issue
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KingKongZilla
Here's what you need to understand about how employer contests work in California UI. When EDD sends the Notice of Claim Filed to the employer they have 10 calendar days from the mail date to respond. If they respond within that window and provide a reason for separation that differs from what you reported, EDD investigates and issues a determination. If the employer misses the 10 days they can file a late protest and EDD may or may not accept it based on whether there's good cause for the delay. Either way you should receive a Notice of Determination telling you the outcome. If you're disqualified you have 30 days from that notice date to file an appeal with the California Unemployment Insurance Appeals Board.
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Rebecca Johnston
what counts as good cause for a late protest though? seems like employers could just use that as a loophole to contest claims whenever they want
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KingKongZilla
Good cause typically means something like the employer didn't receive the original notice or had some administrative issue. It's not supposed to be a blank check to protest late but in practice EDD does sometimes give employers more leeway than claimants would like.
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Norah Quay
AuthorThank you for explaining the appeal timeline. 30 days isn't much time if EDD is slow sending out notices. I'll make sure to watch my mail very carefully.
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Nathan Dell
SAME THING HAPPENED TO ME AND IT WAS INFURIATING. Got laid off, EDD approved everything, three payments came through no problem, then BOOM complete hold with zero explanation. Turns out my employer told EDD I quit voluntarily which was a complete LIE. I had my termination paperwork and everything. Ended up having to appeal and go through a whole hearing process. The system is absolutely broken when employers can just say whatever they want and EDD freezes your money while they investigate.
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Norah Quay
AuthorDid you win the appeal? I'm hoping my situation doesn't go that far but good to know it's possible.
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Nathan Dell
YES I won but it took 3 months total. Make sure you save every single document related to your separation. Emails, texts, anything in writing. That stuff is gold at a hearing.
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Maya Jackson
this is why you should always keep documentation from day one. sorry you went through that but glad you won
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Tristan Carpenter
quick question for OP - did your reason for separation on your initial claim match exactly what you told EDD? sometimes even small differences between what the employer says and what the claimant says is enough for EDD to open an investigation even without a formal protest
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Norah Quay
AuthorI put laid off due to position elimination which is exactly what HR told me when I was let go. I even have an email from them saying the position was being eliminated. So I feel like my documentation is solid.
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Tristan Carpenter
Oh you're in good shape then. Keep that email somewhere safe. If this goes to a hearing that email is basically the most important thing you have.
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Leo McDonald
Agreed. Written documentation of the separation reason from the employer themselves is very strong evidence. OP should be feeling okay about their position here.
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Maya Jackson
employers have way more power in this process than people realize. they get to respond to your claim, they can file late protests, they can request hearings, all while your benefits are frozen. meanwhile the claimant is just stuck waiting with no income. i've been through this twice and the second time i made sure to document everything from the day i got laid off because you never know
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Norah Quay
AuthorHow did both of yours turn out? I'm trying to gauge how these situations usually resolve.
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Maya Jackson
first time i got disqualified and gave up which i regret. second time i appealed and won because i had my documentation. lesson learned the hard way
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Sebastián Stevens
that's really useful to know. definitely going to start keeping records of everything related to my job just in case
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Amaya Watson
I work in HR and just want to add some context here. Most employers don't actually contest claims because it takes time and resources on their end too. When they DO contest it's usually because they believe the separation was for cause or voluntary quit rather than a layoff. If you genuinely were laid off due to position elimination and have it in writing, an employer contesting that would have a really hard time at a hearing. EDD hears these cases regularly and documentation matters a lot.
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Norah Quay
AuthorThat's actually really reassuring to hear from someone on the employer side. I didn't know employers have to put in effort to contest too.
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Amaya Watson
Yeah it's not a zero cost thing for them. Filing a protest, potentially having a rep show up for a phone hearing, it all takes time. Most employers only do it if they genuinely believe the claim is incorrect or if they're trying to protect their UI tax rate.
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Rebecca Johnston
wait employers have a financial incentive to contest claims? like it affects their taxes?
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Amaya Watson
Yes, employers pay UI taxes based partly on how many former employees claim unemployment against them. It's called experience rating. High claim rates can raise their UI tax rate so some employers are incentivized to contest marginal cases.
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Bethany Groves
so i finally got through to edd after using claimyr like someone mentioned above. actually worked really well, had someone on the line in about an hour and a half. the rep confirmed my employer DID file a protest and told me what documentation they'd be looking at. knowing what's actually happening is so much better than just staring at a frozen account and wondering
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Norah Quay
AuthorOh wow this is really helpful to hear. I'm going to try claimyr.com today because I need to know what's actually going on with my claim too.
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Bethany Groves
yeah definitely do it. the rep i talked to also confirmed i should keep filing my weekly certifications which i wasn't sure about. they can actually see your claim details and tell you specifics.
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Angelina Farar
Glad it worked for you! That's exactly the kind of info you can only get by actually talking to someone. The online account just doesn't give you enough detail.
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Sebastián Stevens
does anyone know if the employer has to give a specific reason when they contest or can they just say they disagree and EDD investigates everything? asking because my situation might be heading in this direction
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KingKongZilla
The employer is supposed to provide their account of the separation including the reason they believe the claimant is not eligible. They can't just say 'we disagree' without explanation. EDD will look at both accounts and make a determination based on California UI law.
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Sebastián Stevens
okay so if they lie about the reason there should be evidence that disproves it right? like if they say i quit but i have texts showing they told me my position was cut
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KingKongZilla
Exactly. Written evidence showing what actually happened is much more credible than just verbal claims. Screenshot and save everything.
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Rebecca Johnston
i got confused reading some of this - is adjudication the same thing as the employer contesting or are those different things? my account says adjudication in progress and now i'm worried my employer did something
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Leo McDonald
They're related but different. Adjudication just means EDD is investigating an issue with your claim - it could be triggered by an employer protest OR by something in your application that raised a question, like a discrepancy in your reported reason for separation. Not all adjudication is caused by employer contests.
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Rebecca Johnston
oh okay that makes more sense. so i shouldn't automatically assume my employer did something just because i see adjudication?
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Leo McDonald
Right. Could be a routine review, could be an employer response, could be a number of things. Best way to find out is to actually speak with an EDD rep who can see your claim notes.
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Grant Vikers
went through an employer protest situation last year and honestly the key thing nobody tells you is RESPOND TO EVERYTHING EDD SENDS YOU. any questionnaire, any request for information, any form in the mail - respond immediately and completely. i missed one questionnaire because i thought it was junk mail and it almost cost me my claim
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Norah Quay
AuthorThis is a really important point I wouldn't have thought of. I'm going to be extra careful with every piece of mail going forward.
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Grant Vikers
seriously it looks like junk mail sometimes. plain envelope, generic return address. my cousin actually threw one away by accident and it caused a huge delay in her claim.
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Maya Jackson
100% this. I'd also recommend checking your UI Online account messages section daily because sometimes EDD sends notices online too and you can miss the 10 or 30 day response windows.
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Giovanni Martello
the 10 day window is really short when you think about it. most businesses don't even open their mail every day so they could easily miss the initial notice and then file late. not defending employers who abuse the system but the timeline is kinda designed for confusion on both sides
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Nathan Dell
honestly fair point but the claimant is the one who suffers when payments get frozen while EDD sorts it out. employer still has their income during the whole investigation.
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Giovanni Martello
oh totally agree the balance is off. just saying the short windows create problems across the board
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Amaya Watson
This is actually why many employers use third party unemployment claims management companies - those firms watch for EDD notices and respond within the deadlines. Another advantage large employers have over individual workers.
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Savannah Weiner
update if anyone is following my similar situation - my adjudication was resolved after 5 weeks and i was found eligible. employer contested saying i was fired for cause but i had documentation proving the position was eliminated company-wide. edd sided with me. so it does work out sometimes just takes forever
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Norah Quay
AuthorThis is really encouraging thank you for sharing. And congratulations on getting it resolved!
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Savannah Weiner
thank you! make sure you respond to every single EDD request and keep copies of everything you send them. paper trail matters
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Sebastián Stevens
how long ago did you file the appeal after getting the denial?
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Savannah Weiner
i didn't actually need to appeal - edd resolved the adjudication in my favor before issuing a formal denial. so i never had to go to a hearing thank goodness
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Levi Parker
something that helped me understand my situation was pulling my complete claim history from UI Online - there's a section that shows all the notices and actions on your account. you might be able to see when the employer response was received even if you haven't gotten a letter yet
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Norah Quay
AuthorI didn't know that section existed! Going to look for it right now.
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Levi Parker
it's under the claim summary area. might be called claim status history or something similar. not all the detail shows up but sometimes you can see enough to understand what triggered a review
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Libby Hassan
I've been in EDD hell for 8 weeks now and I'm absolutely done trying to figure it out myself. I finally bit the bullet and used claimyr this morning after seeing it mentioned here multiple times. Got connected to an actual California EDD agent and found out my employer filed a late protest that EDD accepted. Now at least I know what I'm dealing with instead of just watching my account freeze with no explanation. 10/10 would recommend to anyone stuck in the same loop of calling and getting disconnected - claimyr.com and the video at https://youtu.be/JmuwXR7HA10 shows exactly what to expect.
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Norah Quay
AuthorReally glad you got answers! This whole thread has convinced me I need to actually talk to someone at EDD rather than just trying to figure it out from my online account.
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Libby Hassan
Yeah the online account just doesn't give you enough information. The rep I spoke with could see internal notes on my claim that don't show up in UI Online at all.
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Bethany Groves
same experience here, the internal notes thing is what makes it worth it. those notes explain a lot that the portal never shows you.
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Hunter Hampton
does the employer having 10 days also apply to appeals or is that just for the initial claim notice? i got a determination letter last week saying i was disqualified and i'm trying to figure out my timeline
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KingKongZilla
For appeals it's different - you as the claimant have 30 days from the mailing date of the Notice of Determination to file an appeal with the California Unemployment Insurance Appeals Board. The 10 day window is specifically for the employer's initial response to the claim notice. Don't confuse those two deadlines.
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Hunter Hampton
okay so i have 30 days from the letter date not 10. that gives me a little more breathing room. thank you
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Leo McDonald
File the appeal as soon as possible even if you're still gathering documentation. You can submit additional evidence later but you need to get the appeal in before that 30 day deadline or you lose the right to appeal entirely.
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Sofia Peña
just want to add for anyone reading this - if you get to the point of a hearing with the CUIAB, the hearing is conducted by phone and both you and a representative from your employer can participate. you can bring documentation and witness statements. claimants win these hearings more often than people think, especially in straightforward layoff situations where the employer is claiming voluntary quit or misconduct
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Norah Quay
AuthorThat's really good to know about the phone hearing format. I was picturing having to show up somewhere in person which felt intimidating.
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Nathan Dell
the phone hearing format is actually really manageable. the judge is pretty good about letting both sides present their case. i won mine and i wasn't a lawyer or anything, just had my documentation organized
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Sofia Peña
exactly, you don't need an attorney for these hearings though you can bring one. being organized and factual matters more than legal expertise in most layoff cases
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Aaron Boston
OP what ended up happening with your claim? been following this thread and hoping for a good update
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Norah Quay
AuthorStill in adjudication but I called EDD using the service someone mentioned (claimyr) and found out my employer did file a late protest claiming my layoff was actually a resignation. I have the email from HR saying my position was eliminated so I feel pretty confident. EDD rep said I should receive a questionnaire to provide my side and to watch my mail carefully. Keeping all my weekly certifications current and staying on top of it. Will update when I hear more.
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Aaron Boston
good luck!! sounds like you have solid documentation which is the most important thing
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Leo McDonald
You're in a strong position with that HR email. Respond to EDD's questionnaire thoroughly, attach the email as documentation, and be patient. The process is slow but the evidence sounds clearly in your favor.
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Norah Quay
AuthorThank you everyone in this thread for all the help. Seriously made a really stressful situation feel more manageable knowing what to expect and what steps to take.
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