Fired from job - what happens during EDD eligibility phone interview?
So I got terminated from my retail job last week (manager said I was consistently late but honestly the schedule kept changing). Now I applied for unemployment and got this notice saying EDD scheduled a phone interview to determine eligibility. Has anyone gone through this? What questions will they ask? Do I need any documentation ready? I'm super nervous because this is my first time filing for unemployment and I really need the benefits to make rent next month. The interview is scheduled for next Thursday at 10am and I'm freaking out a bit.
22 comments
Mason Davis
I went through this exact situation last year. The phone interview is actually pretty straightforward - they're trying to determine if you were fired due to misconduct or just laid off/terminated for other reasons. Have documentation ready showing your schedule changes if possible! The EDD rep will ask about the circumstances of your termination, how long you worked there, and your side of the story. Be honest but frame things in your favor. If you're having trouble getting through to EDD before your interview date, try Claimyr (claimyr.com) - they helped me get through to an actual person when I had questions before my interview. They have a video showing how it works: https://youtu.be/JmuwXR7HA10?si=TSwYbu_GOwYzt9km. Good luck!
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Sophia Miller
•Thanks for the detailed info! Did you have to provide any proof during the phone call itself? Or just explain your situation? I'm worried my former employer will make it sound like I was completely at fault.
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Mia Rodriguez
Make sure you're available 15 minutes before and after your scheduled time. EDD calls can come early or late! They'll ask specific questions about your termination - why you were fired, if you received warnings, your job performance, etc. The key is to be HONEST but explain any extenuating circumstances. If your schedule kept changing, mention that. Your employer will also be contacted for their side, so don't make stuff up. If approved, benefits are typically processed within 7-10 days after the interview.
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Sophia Miller
•This is really helpful - thank you! I did receive one verbal warning about tardiness but I explained to my manager about my childcare issues at the time. Should I mention that?
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Jacob Lewis
they denied my claim after my phone intrview because they said i was fired for misconduct but i appealed and won!!! just be super clear about what happened and dont get flustered when they ask questions. if your boss kept changing schedules without notice thats on THEM not you. my interviewer was nice but asked alot of detailed questions so try to remember specific dates of incidents if you can
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Amelia Martinez
•Glad you mentioned the appeal option! Too many people give up after an initial denial. The appeal success rate is actually quite high for cases where schedule conflicts or miscommunication contributed to termination. Just make sure you file the appeal within 30 days of receiving the determination notice!
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Ethan Clark
I HAD MY INTERVIEW LAST MONTH And it was a disaster!!! The EDD lady called 45 mins LATE and I almost missed it because I was in the bathroom! They only ask like 5-6 questions but they get very detailed about why you were fired. If your boss said you were consistently late you need to have a good explanation ready with PROOF if possible. My determination took 2 whole weeks after the interview which was super stressful.
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Sophia Miller
•Oh no that sounds stressful! I'll definitely make sure I'm by my phone for a good hour before and after just in case. Did they tell you their decision during the call or did you have to wait to find out?
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Mila Walker
will they record the phone interview? i have mine coming up too and im worried about saying the wrong thing
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Mia Rodriguez
•Yes, phone interviews are recorded for EDD's internal documentation purposes. It's not to trip you up though - just answer truthfully and explain your circumstances clearly. If you make a mistake during the call, you can clarify right there. EDD interviewers understand people are nervous.
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Logan Scott
Here's what you need to know about eligibility interviews for termination cases: 1. Have your termination date ready 2. Be prepared to explain the specific reason you were given for termination 3. If attendance/tardiness was the stated reason, you'll need to explain any extenuating circumstances 4. Document any schedule changes that contributed to attendance issues 5. Know if you received any written warnings (and when) 6. Understand that being fired doesn't automatically disqualify you - only termination for misconduct does For schedule changes specifically, if you can prove your employer didn't provide adequate notice of schedule changes that led to your tardiness, that strengthens your case significantly. The interviewer is trying to determine if your actions rose to the level of misconduct, which has a specific legal definition in unemployment cases.
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Sophia Miller
•This is incredibly helpful! I do have some texts with my manager about the schedule changing last minute. Would it be useful to have those ready to reference during the call?
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Chloe Green
i had my interview and got approved even tho i was fired! just be ready to explain everything without contradicting yourself and you'll be fine
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Jacob Lewis
•how long did it take for ur claim to switch from pending to paid after the interview??? mine took foreverrr and i had to keep calling them
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Amelia Martinez
A key point nobody's mentioned: California uses a "willful or wanton disregard" standard for misconduct. Tardiness only counts as misconduct if it was deliberate or you showed no concern after warnings. If your tardiness was due to schedule confusion or circumstances beyond your control, clearly explain that. Also, prepare a brief timeline of events leading to termination - EDD interviewers appreciate organized responses. Don't volunteer negative information, but never lie. The interviewer will likely contact your employer after speaking with you, so inconsistencies will be noticed.
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Ethan Clark
•THIS!!! My friend got denied because she admitted she "just forgot" to come in on time multiple times. EDD considered that wanton disregard. But another friend who had bus route problems causing lateness got approved even though she was fired for attendance!
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Mila Walker
good luck with your interview i hope you get approved right away
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Sophia Miller
•Thank you! I'm definitely nervous but all this advice is making me feel more prepared.
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Mason Davis
One more thing - after your interview, your UI Online account won't update immediately. It might show pending for several more days even if the interview went well. If you need to check on the status and can't get through on the regular number, that's when Claimyr really helped me (claimyr.com). Got me through to a rep who could tell me my claim status when the website wasn't updating. Totally worth it for peace of mind.
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Chloe Green
•i used that claimyr thing too when my certification got stuck in pending for like 3 weeks. got through to someone in like 20 mins instead of calling for days
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Logan Scott
Remember to answer only what's asked during the interview. Many claimants talk too much and accidentally say things that hurt their case. The interviewer isn't trying to trick you, but their job is to gather facts. Be concise and factual. If your tardiness was due to schedule changes, simply state that without elaborating on unrelated workplace issues. The determination typically takes 7-10 business days after the interview, and if approved, payment usually processes within 48 hours of that determination.
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Sophia Miller
•This is great advice - I tend to ramble when I'm nervous so I'll definitely try to keep my answers focused and stick to the facts.
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