Every time Cali edd pick up the phone no one is saying anything like as soon as the hold music stop nothing else happens is this happening to anybody else

I found a way to solve EDD call connection issues, watch this: https://www.youtube.com/watch?v=2rMJy-VXmeY

Keep holding!

I have had 3 callbacks today where the line has been completely silent. No hold music, no person, no nothing, then eventually cuts off. The first callback where I actually got someone cut off while I was on hold for Tier 2. What did I pay for when my callbacks don't even get through to hold?

To all those having trouble reaching a human at California Unemployment. I just ran across this video that gave me a shortcut to reach a human. Hope it helps! https://youtu.be/Ize0EkN4HDI