EDD phone number to certify - can't get through for weeks
I need to certify for benefits but can't get through on the EDD phone number to certify. Been trying for 3 weeks straight calling (800) 300-5616 but keep getting the busy message. My certification deadline is coming up fast and I'm worried about missing it. Has anyone successfully reached someone to help with certification over the phone? The online system won't let me certify because of some issue with my claim.
50 comments


CosmosCaptain
Same boat here. The certification phone line is impossible. I've been calling since 7am every day this week and can't even get on hold.
0 coins
Ravi Choudhury
•It's so frustrating! Do you know if there's a specific time that works better for certification calls?
0 coins
Freya Johansen
•I heard early morning right at 8am is best but honestly it's still a nightmare
0 coins
Omar Fawzi
Try the menu shortcut: dial 1, wait exactly 70 seconds, then press 1-1-***. Skip waiting for all the prompts. Saves time when you're redialing 50+ times.
0 coins
Ravi Choudhury
•Thanks! Does this work specifically for certification issues or just general calls?
0 coins
Omar Fawzi
•Works for any call to that main number. The certification and regular claim lines are the same system.
0 coins
Chloe Wilson
Honestly after calling 200+ times last month I gave up and used Claimyr. Got through in 15 minutes and the agent helped me certify right over the phone. Worth every penny when you're about to miss your deadline.
0 coins
Ravi Choudhury
•Is Claimyr legit? I'm desperate at this point but worried about scams.
0 coins
Chloe Wilson
•Totally legitimate. Check their reviews online. They basically auto-dial for you and call you back when an agent picks up. Way better than spending entire days redialing.
0 coins
Diego Mendoza
Don't waste time calling between 12pm-1:30pm. The entire call center takes lunch and nobody answers during that window. Learned this the hard way after hours of failed attempts.
0 coins
Anastasia Romanov
•Seriously? They all go to lunch at the same time? That explains why I can never get through around noon!
0 coins
Diego Mendoza
•Yep, complete dead zone. Also avoid Monday mornings and Friday afternoons - call volume is highest then.
0 coins
StellarSurfer
I finally got through Wednesday at 2:15pm after 67 attempts. The agent was able to help me certify immediately. Key was calling right when they come back from lunch - 1:30pm seems to be the sweet spot.
0 coins
Ravi Choudhury
•67 attempts in one day? How long did that take you?
0 coins
StellarSurfer
•About 4.5 hours of constant redialing. Had to take the day off work. The hold time after getting through was another 2 hours.
0 coins
Sean Kelly
•This is exactly why I switched to using Claimyr. My time is worth more than spending entire days calling.
0 coins
Zara Malik
PSA: The 833 number and 800 number for EDD are the EXACT same line. Don't let anyone tell you the 833 number is faster - it's not true.
0 coins
Luca Greco
•Thank you! I was alternating between both numbers thinking one might work better.
0 coins
Zara Malik
•Common misconception. Also there's no special 'certification line' anymore - it all goes through the main system.
0 coins
Nia Thompson
Been trying to certify for my mom who doesn't speak English well. The automated system won't work for her situation and we need to talk to someone. This is incredibly stressful when benefits depend on it.
0 coins
Mateo Rodriguez
•Have you tried pressing 2 for Spanish right away? Sometimes the Spanish line has shorter wait times.
0 coins
Nia Thompson
•Yes, but she needs help understanding the certification questions which requires talking to someone. The language barrier makes this so much harder.
0 coins
Aisha Hussain
•Claimyr worked for my elderly father in a similar situation. The agent was patient and walked him through everything.
0 coins
GalacticGladiator
Here's what NOT to do: don't keep hanging up and redialing if you get the 'we're experiencing high call volume' message. Stay on the line sometimes - I've gotten through after waiting through that message twice.
0 coins
Ethan Brown
•Really? I always hang up when I hear that message thinking it means they won't answer.
0 coins
GalacticGladiator
•Sometimes it does mean hang up, but other times if you wait it will connect you to hold. It's inconsistent but worth trying.
0 coins
Ravi Choudhury
•I'll try that next time. At this point I'm willing to try anything to certify.
0 coins
Yuki Yamamoto
Called 89 times yesterday starting at 7:45am. Finally got on hold at 3:20pm then the call dropped after 1 hour and 47 minutes. Almost threw my phone across the room.
0 coins
Carmen Ruiz
•The dropped calls are the worst part. Happens to about 40% of calls that actually get through to hold.
0 coins
Yuki Yamamoto
•It's absolutely infuriating. Lost an entire day for nothing.
0 coins
Andre Lefebvre
•This is exactly why automated services like Claimyr exist. They handle the redialing and if calls drop, they just start over automatically.
0 coins
Zoe Dimitriou
Pro tip: if you work during EDD hours, use your lunch break to call. I dial from 12-1pm knowing they won't answer, but I queue up attempts for when they return at 1:30pm.
0 coins
QuantumQuest
•Smart strategy! Do you just keep redialing during your lunch?
0 coins
Zoe Dimitriou
•Exactly. I redial constantly from 12-1pm so I'm warmed up and ready when they start answering again at 1:30pm.
0 coins
Ravi Choudhury
•That's actually brilliant. I work 9-5 so this might be my only option.
0 coins
Jamal Anderson
Update: Used Claimyr this morning after reading about it here. Paid the fee at 9:30am, got a callback at 10:15am with an EDD agent on the line. Certified successfully and my benefits should process normally. Best $20 I ever spent.
0 coins
Ravi Choudhury
•Only 45 minutes? That's incredible compared to what I've been going through.
0 coins
Jamal Anderson
•Yeah, check out their demo video at https://youtu.be/JmuwXR7HA10 - shows exactly how it works. Way less stressful than manual calling.
0 coins
Mei Zhang
•I was skeptical about paying for something like this but honestly it pays for itself if it saves you from missing certification deadlines.
0 coins
Liam McGuire
Don't forget EDD is only open M-F 8am-5pm Pacific. I wasted so many weekend attempts before realizing this. Also they seem to stop taking new calls around 4:30pm even though they're 'open' until 5.
0 coins
Amara Eze
•Good point about the 4:30pm cutoff. I've noticed that too - they basically stop answering new calls in the last 30 minutes.
0 coins
Liam McGuire
•Exactly. If you're going to try calling manually, start early in the day. Afternoon attempts rarely work unless you get lucky.
0 coins
Giovanni Ricci
For anyone still struggling: certification deadlines are serious. If you miss it your benefits can be delayed for weeks. Don't risk it if manual calling isn't working - find an alternative solution.
0 coins
Ravi Choudhury
•This is my biggest fear. I can't afford to miss this certification.
0 coins
Giovanni Ricci
•Then honestly consider Claimyr or keep trying with the lunch break timing strategy. Missing certification is worse than the calling hassle.
0 coins
NeonNomad
•Agreed. The stress of potentially losing benefits isn't worth trying to save a few dollars on a calling service.
0 coins
Fatima Al-Hashemi
Final success story: took me 8 days of calling 4-6 hours per day. Finally connected Thursday at 11:47am, waited 2.5 hours on hold, but got through and certified. Persistence does work but it's absolutely brutal.
0 coins
Dylan Mitchell
•8 days?! That's like a part-time job just to certify for benefits.
0 coins
Fatima Al-Hashemi
•Basically, yes. Had to treat it like a job. Set alarms, took breaks, kept detailed notes of when I called.
0 coins
Ravi Choudhury
•I don't think I can dedicate 8 days to this. Might have to look into that Claimyr option everyone's mentioning.
0 coins