EDD phone number changed to a scam line? Can't get through to real EDD

The EDD didn't change their numbers - sounds like you might be dialing incorrectly or your phone is redirecting you somehow. The main UI customer service number is still 1-800-300-5616. Make sure you're dialing exactly that number. Sometimes if you miss a digit it can redirect to all kinds of weird places including scam lines. Also, try calling right when they open at 8am - that's usually the best time to get through.

omg the same thing happened to my cousin last month!! she kept getting redirected to some sweepstakes garbage. turned out her phone was doing something weird with the number. she had to use another phone and it worked fine

I HATE calling EDD!!! Been trying for TWO WEEKS to get through about my disqualification notice. Either the "maximum callers" message or being on hold for 3+ hours only to get disconnected. Their phone system is COMPLETE GARBAGE and they don't care at all about us. Why can't they just hire more people to answer the phones?? We pay taxes for this service and can't even use it!!

I had the same issue a few weeks ago when trying to reach EDD about my certification problems. After dozens of failed attempts, I tried using Claimyr (claimyr.com) and finally got through to a rep within 25 minutes. They basically call EDD for you and when they get through, they connect you with an agent. I was super skeptical at first but they have a video that shows how it works: https://youtu.be/JmuwXR7HA10?si=TSwYbu_GOwYzt9km It saved me from spending days trying to get through on my own. The agent I spoke with fixed my pending payments issue right away.

This is actually a common issue. The correct EDD numbers are: - Regular UI claims: 1-800-300-5616 - Automated self-service: 1-866-333-4606 - Employer services: 1-800-794-3633 If you're calling the correct number but getting redirected, it could be one of these issues: 1. Your phone carrier might have a routing problem 2. You might have accidentally saved a wrong number in your contacts 3. There's malware on your phone redirecting calls 4. You're in an area with poor reception causing misconnections Try using a different phone or calling from a different location. Also, the best times to call are Tuesday-Thursday between 8:00-8:30am or 1:30-2:00pm when call volumes tend to be lower.

I had this happen twice last yr when I was calling about my appeal. It would connect me to some weird promotional thing instead of EDD. Turned out I was accidentally hitting 1-888 instead of 1-800. The numbers are sooo similar and if ur stressed and dialing multiple times it's easy to mess up. Double check ur dialing the right prefix!

this whole thing is why i just go to the edd office in person now. sick of the phone garbage. took a day off work but at least i got my issue fixed same day

wait i'm confused is this about regular unemployment or disability? cause the numbers are different for each one

UPDATE: The main EDD UI number (1-800-300-5616) is experiencing technical difficulties according to their Twitter account. They're suggesting people use UI Online for most services until they resolve the phone issues. They didn't mention any permanent number changes though, so it sounds like a temporary problem.

I've been having similar issues with EDD phone lines lately! What's worked for me is calling from a landline instead of my cell phone - sometimes mobile carriers have routing issues that can redirect you to weird places. Also, if you're still having trouble, try calling the 1-866-333-4606 number first (the automated line) and then transfer to speak with a representative from there. The automated system sometimes has better connection stability. Hope this helps and you get through soon!

I work at a phone company and can explain what might be happening! Sometimes scammers buy phone numbers that are very similar to legitimate government numbers (like changing one digit) and set up auto-dialers to catch people who misdial. They also sometimes hack into phone routing systems to redirect calls. If you're absolutely sure you're dialing the right number, try these steps: 1) Clear your phone's call history and contacts to make sure you're not auto-dialing a saved wrong number, 2) Try calling from a completely different phone/carrier, 3) Write the number down fresh from the EDD website rather than using saved contacts. Also, EDD usually posts service alerts on their website if there are known phone issues, so check ca.gov/edd for any announcements. Stay safe out there!