EDD phone line says 'offices closed' at 9am on a weekday - system glitch?

This happens sometimes when their phone system gets overwhelmed or glitches out. It's not actually closed - the system just defaults to that message when all lines are at capacity. I've had this happen multiple times, especially on Mondays and Tuesdays when call volume is highest. Keep trying throughout the day, especially around lunchtime (12-1pm) when some agents are on break and others return, creating brief windows where you might get through.

theyre not closed its just impossible to get thru. ive been trying for 2 weeks and get same message or it hangs up after saying "too many callers" like WHEN are there not too many callers???

I faced the exact same issue last month when my payments got stuck in pending after a quarterly review. The "office closed" message is misleading - EDD is definitely open, but their phone system has a bizarre way of handling call overflow. What finally worked for me was using Claimyr (claimyr.com) - it's a service that basically keeps dialing for you until it gets through to an actual EDD rep. There's a video showing how it works: https://youtu.be/JmuwXR7HA10?si=TSwYbu_GOwYzt9km I was skeptical at first, but after two weeks of failing to get through on my own, I tried it and spoke to someone within 30 minutes. The rep fixed my pending payment issue during that call. Might be worth trying if you're desperate like I was.

The EDD phone system is TRASH and has been for YEARS!! It's not closed, it's just their pathetic way of handling too many calls. Instead of putting people in a queue or giving accurate information like "we're at capacity" they just LIE and say they're closed!! I've had success calling exactly at 8:01am or trying after 4:30pm when call volume drops. Also, try the alternate numbers - sometimes the disability line or employer line will get you transferred to a UI rep faster than the main unemployment line.

Good morning! Let me clarify what's happening with the EDD phone system. EDD is definitely open today (assuming you're calling on a regular business day in 2025 and not on a state holiday). The "offices closed" message is actually triggered by their automatic call distribution system when all available representatives are busy and the queue is at maximum capacity. Rather than saying "we're too busy," the system defaults to the closed message, which is extremely confusing and frustrating. For your pending certification, here's what I recommend: 1. Try calling right at 8:00am (set your phone alarm for 7:59am and start dialing at exactly 8:00:00) 2. Try mid-day (2-3pm) when there's often a slight dip in call volume 3. If your certification has been pending for 3+ weeks, this likely requires a manual review by a claims specialist Also, check your UI Online inbox for any notifications requiring action - sometimes certifications get stuck because of eligibility questions or quarterly review flags. You can also use the Contact EDD function in your UI Online account to send a message, though phone is typically faster for resolving pending payments.

btw its not just u, my friend said the system was doing same thing to her today so maybe theres actually a bigger problem happening with their whole phone setup

This happened to me last month and I almost had a panic attack thinking I'd never get my money! What worked for me was pressing options 1,2,4 instead of 1,2,1 when the menu starts. For some reason that route had fewer callers and I actually got through after only 3 tries. Worth a shot!

Update for everyone: I just checked the EDD Twitter account and there's no mention of system outages or closures today. This confirms it's just the usual call volume issue, not an actual closure or special holiday. Keep trying those phones!

UPDATE: I FINALLY got through! For anyone with the same problem, I called at exactly 1:03pm and somehow got in the queue. Waited on hold for 47 minutes but actually spoke to someone who was really helpful. My claim was stuck because of a quarterly review flag that needed manual override. She fixed it on the spot and said my payments should process within 24-48 hours. So relieved right now!

Congratulations on getting through! Your update gives me hope - I've been dealing with a similar pending issue for 2 weeks now and was starting to think it was impossible to reach anyone. The 1pm time slot tip is really helpful, I'll definitely try calling around that time tomorrow. It's so frustrating that these quarterly review flags seem to be such a common glitch that traps people's payments, but at least there's light at the end of the tunnel. Thanks for sharing your success story!

Just wanted to add that I experienced the exact same "offices closed" message today around 10:30am! I was panicking thinking I'd missed some holiday or closure announcement. After reading everyone's experiences here, I tried calling again at 2:15pm and actually got through to the queue (though I'm still on hold as I type this). It's such a relief to know this is just their terrible way of handling call overflow and not an actual closure. For anyone still trying - the afternoon timing seems to be key based on what people are sharing here. Keeping my fingers crossed that I can get my pending payments sorted out too!