EDD closed my UI case without notice - How to reopen?
Hey everyone, I'm having a weird issue with my UI case. It got closed without any reason or notification. I only found out when I logged into my account. Has anyone else experienced this? I'm trying to reopen it, but I'm not sure what to do next. Any advice?
25 comments


LongPeri
Ugh, that sucks! The same thing happened to me last month. It's like they just randomly close cases without telling anyone. Have you tried calling the EDD? Good luck getting through tho, it's a nightmare 🙄
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Freya Collins
•I haven't tried calling yet. I'm dreading it tbh. How long did you have to wait on hold?
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LongPeri
•Bro, I was on hold for HOURS. Literally wasted my whole day. And then they hung up on me 😤 The system is so broken
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Oscar O'Neil
•Pro tip: call right when they open. You might have a better chance of getting through
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Sara Hellquiem
This happened to me too! I found out that you can reopen your claim online. Go to the EDD website, log in, and look for the 'Reopen Claim' button. It should be pretty straightforward from there. Hope this helps!
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Freya Collins
•Thanks for the tip! I'll give that a try. Did you have any issues after reopening online?
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Sara Hellquiem
•Nah, it was smooth sailing after that. Just make sure you fill out everything correctly. Double check all your info
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Charlee Coleman
I found a way to actually get someone on the phone. I used this site's (claimyr.com) calling tool that dials the phone menu, stays on hold, waits for a live agent to pick up, then sends the call to my phone. It does cost $20, but it works. Here's a video about it: https://youtu.be/Ize0EkN4HDI
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Liv Park
•Sounds too good to be true. Is this legit? Anyone else tried it?
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Leeann Blackstein
•20 bucks? Idk man, seems kinda sketchy 🤔
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Charlee Coleman
•I get the skepticism, but it's totally legit. Saved me hours of frustration. Worth every penny imo
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Ryder Greene
•Can confirm, I used it last week. Got through to an agent in like 30 minutes. Game changer 💯
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Carmella Fromis
The EDD is such a joke. They probably closed your case by accident and now you gotta jump through hoops to fix their mistake. This country is going to hell in a handbasket I swear 🤡
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Theodore Nelson
Here's what you need to do: 1. Try reopening online first. It's the quickest option if it works. 2. If that fails, you NEED to call them. Yes, it sucks, but it's necessary. 3. Be prepared with all your info - claim number, dates, etc. 4. If you can't get through, keep trying. Persistence is key. 5. Consider using one of those paid services to get through if you're really stuck. 6. Once you talk to someone, ask them to notate your account about what happened. 7. Follow up with an email or message through your online account to have a paper trail. Remember, document EVERYTHING. Good luck!
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Freya Collins
•Wow, thank you so much for this detailed advice! I'll definitely follow these steps. Really appreciate it 🙏
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AaliyahAli
•This is gold 👆 Saving this for future reference
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Ellie Simpson
have u checked ur mail? sometimes they send notices but it takes forever to arrive lol. might explain why it was closed
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Freya Collins
•Good point! I'll double check my mail. Wouldn't be surprised if it's buried under a pile of junk mail 😅
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Arjun Kurti
OP, what was the last thing you did before this happened? Did you miss certifying a week or something? Sometimes that can trigger automatic closures.
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Freya Collins
•I certified my last week as usual. That's what's so confusing. Everything seemed normal until I logged in and saw it was closed 🤷♂️
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Arjun Kurti
•Huh, that is weird. Definitely sounds like a glitch in their system then. Hope you get it sorted soon!
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Liam Fitzgerald
I went through this exact same thing about 6 months ago! It's incredibly frustrating. In my case, it turned out their system had a glitch that automatically closed claims that had been open for a certain period, even if everything was current. I was able to reopen online like Sara mentioned, but I also called to make sure there wasn't an underlying issue that would cause it to close again. The rep I spoke to confirmed it was a system error and made a note on my account. Definitely try the online reopen first, but don't hesitate to call if you want peace of mind. Also, screenshot everything while you're going through this process - it helped me when I had to reference what happened later.
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Astrid Bergström
•This is super helpful to know it was a system glitch! I'm definitely going to screenshot everything like you suggested. Did you have any trouble with your payments after reopening, or did everything go back to normal pretty quickly?
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Olivia Van-Cleve
•Thanks for sharing your experience! That's really reassuring to know it was just a system glitch. I'm definitely going to try the online reopen first thing tomorrow morning. The screenshot tip is brilliant - I never would have thought of that but it makes total sense to document everything. Did you end up having to wait long for your payments to resume after reopening?
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Isabella Costa
•Really appreciate you sharing this! It's such a relief to hear it was just a system glitch and not something I did wrong. I'm definitely going to try reopening online first thing in the morning. The screenshot advice is genius - I'll make sure to document every step. This whole situation has been so stressful, but knowing others have been through the same thing and got it resolved gives me hope. Thanks for taking the time to explain your experience! 🙏
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