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Max Reyes

EDD call back - been waiting 3 days for them to return my call, anyone else?

Filed a callback request with EDD on Monday morning after getting disconnected during my 2-hour hold. They said someone would call me back within 24-48 hours but it's been 3 full days now. Has anyone actually gotten an EDD call back recently? Starting to think I should just go back to dialing the regular number but I'm so tired of that process.

I've been waiting 6 days for my callback. Starting to think they don't actually call back anymore, just tell you that to get you off the line.

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That's exactly what I'm afraid of! Did you try calling back to check on your callback status?

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Yeah I tried but they just said 'someone will call you back' again. Feels like a loop.

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EDD callbacks are basically a myth at this point. I waited 2 weeks and never heard anything. Went back to calling manually.

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Same experience here. The callback system seems broken or they're just overwhelmed.

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Probably both. The whole phone system is a mess right now.

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I got frustrated with the callback wait and used Claimyr instead. Got connected to an agent in 15 minutes versus waiting weeks for a callback that never came.

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What's Claimyr? Never heard of that before.

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It's a service that calls EDD for you and connects you when they get an agent. Check claimyr.com - way faster than waiting for callbacks.

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Is that legit? Sounds too good to be true.

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The callback system worked better during the pandemic but now it's basically useless. Most people wait weeks or never get called back.

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Why do they even offer callbacks if they don't actually do them? Just wastes everyone's time.

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Probably to reduce the call volume. Makes people think they don't need to keep calling.

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I waited 10 days for my callback before giving up. Started calling manually again at 8am sharp - got through on day 3 of trying.

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How many attempts did it take each day before you got through?

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Usually 40-60 attempts just to get on hold. Then 2+ hour wait. It's brutal but callbacks clearly don't work.

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Cancel your callback request and just call directly. Use the 1-wait-1-1-*** pattern and call right at 8am. Don't waste time waiting for callbacks.

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What's the 1-wait-1-1-*** pattern? New to this whole calling EDD thing.

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After dialing 800-300-5616, press 1 for English, wait about 70 seconds, then press 1-1-*-*-*. Saves time on the menu.

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The callback system is just a way for them to manage call volume. I don't think they actually prioritize callbacks at all.

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Makes sense. They probably figure if your issue is urgent enough you'll keep calling anyway.

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Exactly. It's just a pacifier to get people to stop calling temporarily.

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I actually got a callback after 8 days but it was at 4:50pm on a Friday and I missed it. They didn't leave a voicemail or call back again.

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That's so frustrating! Did you try calling back to tell them you missed it?

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Yeah but they just put me back in the callback queue. Basically started over.

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Pro tip: don't wait for callbacks. Call Wednesday or Thursday afternoons for best success rates. Avoid Monday mornings and lunch time (12-1:30pm).

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Why Wednesday/Thursday specifically? Does it really make a difference?

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Yeah, Mondays are swamped and Fridays people give up. Mid-week has better odds but still takes many attempts.

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I was in the same situation and ended up using Claimyr after waiting 12 days for a callback. Got connected in 25 minutes and resolved my issue same day.

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How much does Claimyr cost? Is it worth it compared to just waiting?

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For me it was totally worth it. Time is money and I'd already wasted weeks waiting. Check their video demo at https://youtu.be/JmuwXR7HA10

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EDD callbacks are hit or miss but mostly miss. The agents are probably too busy with live calls to make callbacks.

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That makes sense. Live calls probably take priority over callback lists.

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Exactly. Plus they probably have thousands of callback requests backed up.

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I've been doing this for months - callbacks almost never happen. Save yourself the wait and just call manually or use an auto-dialer.

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What auto-dialers actually work? I've seen some scammy looking ones online.

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Claimyr is the main legitimate one I know of. Been around for years and has good reviews.

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The callback system worked maybe 6 months ago but now it's completely broken. Don't waste your time waiting - be proactive and call directly.

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Agreed. I think they just offer callbacks to reduce immediate call volume but don't actually follow through.

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This is so disappointing. Guess I'm back to the manual calling grind tomorrow morning.

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If you're going to call manually, make sure you start before 8am and have your coffee ready. It's going to be a long day of redialing.

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How early should you start? I tried calling at 7:55am but just got a closed message.

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Yeah you can't actually get through before 8am, but you can start dialing at 7:58 so you hit the menu right at 8.

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Cancel your callback and try a different approach. The callback system is basically abandoned at this point.

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How do you cancel a callback request? I can't find that option anywhere.

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You have to call in and ask them to cancel it. But honestly, just start calling manually and ignore the callback.

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I waited 3 weeks for my callback before giving up and trying Claimyr. Wish I had done it sooner - got through same day and saved weeks of stress.

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How quickly did Claimyr actually get you connected? Their website says 5-40 minutes.

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Mine took about 30 minutes on a Tuesday afternoon. Way better than weeks of waiting for nothing.

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The callback system is just EDD's way of kicking the can down the road. They know most people will eventually give up or find another way.

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That's pretty cynical but probably accurate. They're overwhelmed and callbacks are lowest priority.

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Not cynical, just realistic. I work in customer service and that's exactly what overwhelmed companies do.

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Just went through this last month. Waited 2 weeks for callback, never came. Started calling manually and got through in 3 days. Don't wait for callbacks.

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3 days of manual calling sounds exhausting. How many hours per day were you calling?

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Probably 4-5 hours each day. It's brutal but callbacks clearly don't work anymore.

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EDD callbacks are like winning the lottery - theoretically possible but don't count on it. Be proactive and call directly or use a service.

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What services actually work? I'm skeptical of paying for something I can do myself.

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I understand the skepticism but after wasting weeks waiting, sometimes paying for efficiency makes sense. Claimyr worked for me.

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Bottom line: EDD callback system is broken. Cancel your request and either call manually starting at 8am or use an auto-dialer. Don't waste more time waiting.

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Thanks everyone. Sounds like the consensus is clear - callbacks don't work anymore. I'll start calling manually tomorrow.

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Good luck! Remember to avoid calling during lunch (12-1:30pm) and have patience. It usually takes many attempts just to get on hold.

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