Just to add to my earlier comment - since you mentioned having 3 pending certifications, there's likely an eligibility issue or identity verification problem that needs addressing. When you do reach a representative, make sure to ask specifically: 1. Is there an eligibility interview scheduled? If so, when? 2. Are there any identity verification issues with your claim? 3. Has your claim been flagged for any reason? This information will help you understand exactly what's holding up your payments. Sometimes representatives can clear simple flags immediately, but other times they'll need to schedule an eligibility interview, which can take 2-3 weeks. If that's the case, ask if they can expedite it due to financial hardship.

Just wanted to update that I called using the 8:01am trick this morning and actually got through! Was on hold for about 35 minutes, but finally spoke with someone who helped resolve my pending payments. They said there was a quarterly review flag on my account that needed manual clearing. All payments should process in the next 24-48 hours. Thanks everyone for the suggestions!

I'll add one more important tip that saved me a ton of headache. When creating your new account, make sure your name EXACTLY matches your Social Security card - including middle names/initials. The system will automatically verify against SSA records and if there's any mismatch (even a middle initial), you'll get locked into identity verification loops that are a nightmare to resolve. Also, write down your login info immediately and store it somewhere safe! I even emailed myself a copy of my username (not password) so I could search for it if needed years later.

One last update - if you do visit an AJCC location, call them first to check their hours and if you need an appointment. Some locations are appointment-only now, and most close early (around 4:00-4:30pm). The Irvine location's number is (949) 341-8000 and Anaheim is (714) 518-2315. After you create your new account, if you still have issues, remember that the EDD phone line (1-800-300-5616) has better staffing Tuesday through Thursday, typically.

Make sure you KEEP CERTIFYING every 2 weeks even while this is getting fixed!!! If you don't certify they won't backpay you for those weeks even after they fix your benefit amount!!! Learned this the hard way and lost 3 weeks of payments!!!

Just to share what happened in my case - after the wage investigation was complete, my benefit amount went from $0 to $450/week. They did backpay all the weeks I had certified during the investigation period, and it all came in one big deposit about 2 days after the investigation concluded.

One more important thing - during your phone interview, be very careful about how you describe your commission work. If you say you "quit" that could trigger a separate eligibility review for voluntary quit. Instead, explain that "the position ended" because it wasn't financially viable due to the chargebacks. Also, remind them that this attempted work was AFTER your initial qualifying event (the plant closure in January). And remember to stay calm and professional during the interview even if the interviewer seems skeptical. Write down all your key points beforehand so you don't forget anything important when you're nervous.

btw did u certify for all those weeks already or r u waiting for them to let u backdate first? u should check ur ui online account and see if theres any weeks u can certify for already

Great news that you got your online application submitted! Keep that confirmation number safe - it's your proof that the claim exists. Regarding your comment about mentioning the paper application - don't stress too much. While the previous commenter is right that it *can* flag your account for review, it doesn't always happen. The most important thing is that you have a claim in the system now. The next step is likely certification. Once your claim is processed, you'll need to certify for benefits every two weeks through UI Online. Make sure you answer the work search questions accurately - this is where many people run into issues. The current requirement is to make at least 3 work search activities per week.

You can absolutely request that your claim be backdated to when you first became unemployed (when you sent in the paper application). However, you'll need to call and speak to a representative to explain the situation and request backdating. When you do connect with someone, be prepared with the exact date you mailed your original application and your last day of work. After your current claim is processed and shows in the system, request backdating by calling or using the Contact EDD feature in your UI Online account. Look for the option about claim date issues. Backdated weeks will appear in your UI Online account once approved, and you'll need to certify for those weeks as well.