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If you're going to keep trying manually, at least use speakerphone and do other things while redialing. Don't just sit there holding your phone for hours - that's torture.
Final update: After reading this thread, I signed up for Claimyr this morning and got my callback 37 minutes later. Problem solved, claim fixed. Should have done this weeks ago instead of the manual calling nightmare.
EDD callbacks are like winning the lottery - theoretically possible but don't count on it. Be proactive and call directly or use a service.
I understand the skepticism but after wasting weeks waiting, sometimes paying for efficiency makes sense. Claimyr worked for me.
Bottom line: EDD callback system is broken. Cancel your request and either call manually starting at 8am or use an auto-dialer. Don't waste more time waiting.
Has anyone tried the 833 number instead? I heard it's the same line but sometimes routes differently.
Update: Finally got through using the early morning strategy and was able to request Tagalog interpretation. Took about 15 minutes to get the interpreter on a three-way call but then we resolved my mom's claim in 30 minutes. Don't give up!
Glad it worked out! Though honestly 25 attempts is still a lot - that's why I just used the calling service.
I might try the manual way first but if that doesn't work I'll look into Claimyr as backup.
Update: Finally broke down and used Claimyr after reading about it here. Got a callback in 28 minutes with an actual human on the line. Resolved my issue in 10 minutes. Wish I'd done this weeks ago instead of wasting 40+ hours calling manually.
Think it was like $20 something. Honestly best money I ever spent when you consider I was losing entire days to calling. Time is money.
Same experience here. Used Claimyr twice now, both times got through in under 40 minutes. Way better than the manual calling nightmare.
The real EDD call hours based on my experience: M-F 8am-12pm and 1:30pm-4pm. That's when you have any realistic chance of reaching someone. Outside those windows you're just wasting time.
NebulaNova
I kept a log and the average successful call (getting to an agent) took 73 redial attempts and 1 hour 52 minutes on hold. That's 4+ hours total time investment per resolved issue.
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NebulaNova
•Pretty much. And that's assuming the call doesn't drop. Factor in dropped calls and it's even worse.
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AstroAdventurer
•This is exactly why calling services like Claimyr exist. The math just doesn't work for manual calling.
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Mateo Hernandez
Update: tried calling the SF EDD office directly by googling their address and calling that number. It just redirects to the main 800 line. There really is no direct path anymore.
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Mateo Hernandez
•Yeah, total dead end. Everything funnels to the centralized system now. No shortcuts.
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Andre Dupont
•I tried the same with the Oakland office. Same result - just redirects to main line.
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