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The most frustrating part is that there's no acknowledgment from EDD that their phone system is broken. They act like it's normal for people to spend entire days trying to reach them.
Final thought: if you're employed and trying to call during work hours, the math really doesn't work out. Missing work to maybe get through to EDD (if your call doesn't drop) just isn't sustainable long-term.
Been following this thread and finally tried Claimyr today. Got my callback in 32 minutes on a Friday afternoon (which is supposed to be impossible). Definitely worth it to avoid the manual calling nightmare. Thanks everyone for the recommendations.
Final update from me: Used the auto-dial service after reading this thread. 28 minutes to connect, resolved my claim issue in 15 minutes total. Kicking myself for not doing this 3 weeks ago instead of the manual calling torture. Sometimes you just need to admit when a system is broken and find a workaround.
Giovanni Gallo
When my brother had a similar situation happen, he went to the nearest EDD office in person with his ID and the letter. They were able to look it up immediately and confirm it was fraud. They had him fill out some paperwork right there and canceled the fake claim. Much faster than trying to deal with the phone system! Just Google your nearest EDD office and show up when they open.
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Jamal Thompson
•Not all "EDD offices" handle UI claims anymore!!! Many are just job centers now and CAN'T help with these issues. I wasted half a day going to one only to be told they couldn't do ANYTHING. The system is BROKEN!
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Mei Chen
After you get this resolved, make sure to take these additional steps: 1. File an identity theft report with the FTC at IdentityTheft.gov 2. Place a fraud alert with all three credit bureaus 3. Review your credit reports for any other suspicious activity 4. Continue monitoring your EDD account for any further unauthorized claims 5. Consider filing Form 14039 (Identity Theft Affidavit) with the IRS to prevent tax-related issues Identity theft involving unemployment claims has been rising since 2020, and sometimes old data breaches can lead to fraud years later.
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Andre Moreau
•Thank you so much for this detailed advice. I was able to reach an EDD rep this morning (used that Claimyr service someone mentioned and it actually worked!). They confirmed someone tried filing a claim using my info. They've flagged my account and are sending me paperwork to officially report the fraud. I'm going to follow all your steps to protect myself further.
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