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Best strategy I found: call at 8am sharp, if you don't get through in 20 attempts, wait until 2pm and try again. Don't waste the whole day.
The EDD phone system drops about 30-50% of calls even after you get on hold. It's a known technical issue they haven't fixed.
One important thing to remember: if you're receiving partial UI benefits from working part-time, make sure you're still doing your work search activities and certifying correctly. Many people make mistakes here and end up with conditional payments or worse, overpayment notices. Those work search requirements are still in effect (3 activities per week) even if you're working part-time hours. Just because you're working doesn't mean you can skip reporting your work search efforts during certification.
I'm in a similar situation - my benefits are about to run out next week and I'm terrified. The job market is brutal right now. One thing that might help is looking into community colleges that offer workforce development programs. Some have partnerships with employers and offer job placement assistance after completion. Also, don't forget about filing for CalFresh if you haven't already - at least that's one less expense to worry about while you're job hunting. The application process is pretty straightforward online and can help stretch whatever savings you have left. Hang in there!
Thanks for the suggestion about community college programs! I actually hadn't thought about that. Do you know if those workforce development programs are free or low-cost? My savings are pretty much gone at this point so I can't afford expensive training. And yes, I should definitely apply for CalFresh - I keep putting it off because I'm embarrassed but you're right that it would help with groceries. Really appreciate the encouragement, it helps to know I'm not alone in this struggle.
I'm in a similar situation right now with an appeal hearing coming up! Thank you all for sharing your experiences - this thread has been incredibly helpful. I was also panicking about the tight deadline, but seeing that multiple people have successfully submitted documents via email is reassuring. Quick question for those who've been through this process: Did you organize your documents in any particular way when submitting? Like, did you create a cover letter explaining what each document was, or just attach everything with your case number? Also, @Kai Santiago - really hoping your hearing went well! Would love to hear how it turned out if you're comfortable sharing. These income reporting cases seem to be pretty common and it would help others in similar situations.
@Nasira Ibanez Great question about document organization! I just went through this process a few weeks ago and I did create a simple cover letter listing all my attachments with a brief description of each one. Something like Document "1: Pay stubs for weeks ending X, Y, Z and" Document "2: Screenshots of my certification answers. It" seemed to help because the judge referenced specific documents during my hearing and could find them quickly. I also numbered each page and put my case number at the top of every single page - someone here mentioned that and it was great advice. Made everything look more professional and organized. The whole process was way less scary than I thought it would be once I actually got to the hearing!
Just wanted to add my recent experience since I went through almost the exact same thing in January! I had an income reporting appeal hearing with only 3 days to submit documents and was freaking out just like you. I ended up using both the email method (appeals.office@cuiab.ca.gov) AND faxing through FaxZero as backup. The email worked perfectly - I got an auto-reply confirmation immediately and then a human response the next day confirming they received everything. For the Rancho Cucamonga office, I actually did drive there just to see it for myself (anxiety got the better of me lol). It's definitely at 10525 Civic Center Drive in a big government complex. The building says "California Unemployment Insurance Appeals Board" on it, not EDD. But honestly, emailing was so much easier and less stressful. One tip that really helped me: I organized everything chronologically and created a simple timeline document showing exactly what I reported to EDD each week versus what I actually earned. It made my case super clear to the judge. My hearing lasted maybe 20 minutes and I won! Don't stress too much - the judges deal with income reporting cases constantly and they understand the system can be confusing. Just be honest and have your documentation ready. You've got this!
@Melody Miles Thank you so much for sharing your experience! The timeline document idea is brilliant - I m'dealing with a similar income reporting issue and that sounds like exactly what I need to organize my case. Did you just create it in Word or use a specific format? Also really reassuring to hear that your hearing only took 20 minutes and that the judge was understanding. I ve'been losing sleep over this whole process but hearing these success stories is helping calm my nerves!
I'm so glad I found this thread! I just went through my eligibility interview last week and was approved, but my certification from yesterday is showing as pending. Reading Benjamin's experience and seeing that it resolved in 3 days is really reassuring. The stress of not knowing if you'll get paid when you're relying on that income is intense! I especially appreciate all the detailed explanations from Daniel and Gavin about how the system works - it helps so much to understand that pending doesn't automatically mean there's a problem. This community is amazing for helping people navigate these confusing situations. Fingers crossed mine switches to paid in the next day or two like Benjamin's did!
Welcome to the community, Emma! I'm also relatively new here but have been following this thread closely since I'm in a similar situation. It's such a relief to find other people going through the exact same thing - the uncertainty really is the worst part! I had my eligibility interview two weeks ago and have been dealing with the same pending/paid cycle that everyone describes. What I've learned from reading through all these experiences is that patience really is key, even though it's incredibly hard when you need that money. The fact that your interview was approved is definitely a good sign. Hoping your payment switches to paid soon - please update us when it does! This community has been such a lifesaver for understanding how all of this works.
As someone who's been navigating the EDD system for about 6 months now, I can tell you that this pending-to-paid cycle becomes unfortunately familiar over time. What you experienced is actually textbook EDD - they'll approve your eligibility, release some back payments, but then each new certification goes through their automated review process. The good news is that once you've had a successful eligibility interview like you did, these pending delays are almost always just processing time rather than actual problems with your claim. I've noticed that certifications with reported earnings (like your $210) do tend to take an extra day or two to process, probably because the system cross-references the amounts. One thing that's helped me manage the stress is to expect every certification to be pending for 2-4 days after submission. That way when it switches to paid faster, it's a pleasant surprise, and when it takes the full time, I'm mentally prepared. The unpredictability is honestly the hardest part of this whole system. Great job coming back to update everyone that it resolved! Those follow-up posts really help other people in similar situations feel less alone in the process.
Thank you so much for sharing your experience, Sofia! Your perspective as someone who's been dealing with this for 6 months is really valuable. I love your approach of expecting every certification to be pending for 2-4 days - that's such a smart way to manage expectations and reduce anxiety. You're absolutely right that the unpredictability is the hardest part. I'm still very new to this whole process (just filed my first claim recently), but reading through everyone's experiences here has taught me so much about what to expect. It's reassuring to know that once you pass that eligibility interview, these pending delays are usually just processing rather than actual problems. I'm definitely going to adopt your mindset of expecting the delay so I'm not constantly refreshing my account in panic mode!
Ava Rodriguez
UPDATE: Just got off the phone with EDD. They confirmed there was a processing delay due to quarterly system maintenance. All delayed payments should be released by tomorrow morning. The representative said if you don't see your payment by tomorrow afternoon, then call in because it might indicate a different issue with your specific claim.
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Giovanni Greco
•Thanks for the update! Just checked and my payment finally posted! Such a relief. I guess I'll know not to panic next time if there's a short delay after the end of a quarter.
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Daniel Rivera
This is exactly why I always keep a small emergency fund even when on UI - these random delays happen more often than people think! I've been dealing with EDD for over a year now and I've learned that quarterly maintenance periods (March, June, September, December) almost always cause some kind of hiccup. The good news is they're usually pretty quick to resolve it. For future reference, if you follow EDD on social media they sometimes post about these delays there before updating the website. Also, if you have the Money Network app, sometimes the payment shows up there before it actually posts to your card balance.
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