If you filed your last claim before ID.me was implemented (around mid-2020), then you wouldn't have an account with them yet. In that case, you'll definitely need to speak with an EDD representative to help link a new ID.me verification to your existing EDD account. Once you get through to someone, be sure to mention specifically: 1. When you last filed a claim (pre-COVID) 2. That you're trying to file a new claim after being laid off 3. That you need help with both account access and the ID.me verification process The representative should be able to guide you through the ID.me setup and then reactivate your UI Online access afterward. They can also help ensure your new claim is properly filed even while your online access is being restored.

Hey Emily! I went through this exact same situation about 6 months ago - also hadn't used EDD since early 2020 and got completely locked out when I needed to file after a layoff. Here's what finally worked for me: The key is calling the EDD technical support line (1-833-978-2511) right at 8:00 AM when they open. Don't call a minute before or after - literally call at exactly 8:00. I had to try for about a week but finally got through. When you do get someone, ask them to do a "full account reset" rather than just unlocking it. They'll need to verify your identity (have your SSN, previous employer info, and ID ready) and then they'll walk you through setting up the ID.me verification. The whole process took about 45 minutes on the phone but I was able to log in immediately after. Also - don't worry about filing "ASAP" in terms of losing benefits. As long as you file within a reasonable time after your layoff, they'll backdate your claim to when you became unemployed. The rep explained this to me when I was panicking about the same thing. Good luck! The system is frustrating but you'll get through it.

To all those having trouble reaching a human at California Unemployment. I just ran across this video that gave me a shortcut to reach a human. Hope it helps! https://youtu.be/Ize0EkN4HDI

I'm sorry to hear you're going through this frustrating situation, Janasia. Since it's been over a month without receiving your decision letter or any correspondence, and your claim balance is still showing $0.00, there's definitely an issue that needs to be resolved. Here are a few steps you can take: 1. Call EDD directly - as Katie mentioned, speaking with a Tier 2 specialist is your best bet 2. Check your UI Online account regularly for any updates or required actions 3. Make sure EDD has your correct mailing address on file 4. If you haven't already, try calling the technical support line to ensure there are no system issues with your account Don't give up - many people face delays, but persistence usually pays off. Keep calling until you get through to someone who can review your case and provide answers about the delay in processing your claim.

Hey, don't lose hope! I was in your situation last month. Turns out there was a glitch in their system. Keep calling and eventually you'll get it sorted. Sending good vibes your way! 💪

I went through this exact same thing a few months ago - payments stuck in pending for almost 3 weeks with zero communication. What finally worked for me was calling the technical support line (not the main number) at 1-800-300-5616. They were able to see there was a flag on my account that needed manual review. Sometimes it's just a system glitch that requires human intervention. Also, try logging in and out of your EDD account a few times - sounds silly but it actually refreshed something on my end. Don't give up, you'll get through this! 🤞

Have you tried reaching out to your local representative? Sometimes they can help speed things up.

Hey Sean! I went through this exact same thing about 6 months ago. After I submitted my questionnaire, it took about 10 days to see the payment hit my account. The key thing is to make sure you didn't miss any follow-up notifications - sometimes they send additional questions or require document uploads that can hold things up. Also, double-check that your bank info is correct in your profile. I'd give it at least 2 weeks before panicking, but definitely keep checking your online portal daily for any updates or action items. Good luck! 🤞

One more thing to be aware of - when your Money Network card arrives, you MUST activate it through their specific activation process (phone or website). Even if you plan to switch to direct deposit later, you should still activate the card as soon as it arrives. If the card doesn't arrive within 10-12 business days after your first payment is processed, that's when you should contact EDD to check on its status. Sometimes the cards get lost in the mail or sent to old addresses.

Just wanted to add that if you're really anxious about when your card will arrive, you can check your payment status on UI Online. Once it shows "Paid" (not just "Pending"), that's when the 7-10 business day countdown starts for the Money Network card to arrive in the mail. I was in the same situation last year - kept refreshing the website obsessively waiting for that first payment to process! The waiting week thing is confusing at first but totally normal. Hang in there, the card will come automatically once everything processes properly.