California Unemployment

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Reduced from full-time to on-call after 9 months - EDD eligibility with income loss?

I'm in a really weird situation with my employer and not sure if I qualify for EDD benefits. I was hired as an 'on-call' employee initially, but for the past 9 months I've been consistently working 40 hours every week (basically full-time hours). Yesterday my supervisor told me they're cutting me back to actual 'on-call' status starting next week, which means my income is about to drop dramatically. I have bills based on my full-time income and I'm freaking out a bit. Does anyone know if this qualifies for partial unemployment? Since I was technically classified as 'on-call' on paper the whole time, even though I was getting full-time hours, I'm not sure if EDD would consider this a reduction in hours or just enforcing my original employment agreement. Has anyone dealt with something similar? Any advice would be greatly appreciated!

Thanks everyone for all the helpful advice! To update: I spoke with my employer today and they confirmed the reduction starts next Monday. I'm going to apply for partial unemployment as soon as my hours are officially reduced. I also found my past pay stubs showing my consistent 40-hour weeks for the last 9 months. Feeling a bit more prepared now, but still anxious about how long the EDD process might take.

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You're taking all the right steps! Just be prepared that your first payment might take 2-3 weeks to process if everything goes smoothly, potentially longer if there are any questions about your claim. Make sure you certify on time every two weeks once you're in the system, and report any income from on-call shifts accurately. The partial benefits formula reduces your weekly benefit amount by 75% of what you earn (so you still benefit from working when possible).

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btw when u certify make sure u say YES to the question about looking for work and keep a record of job applications somewhere in case they ask for proof!!! they've gotten really strict about work search requirements lately!

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Oh that's good to know! I wasn't planning to look for a new job since I'm hoping my hours will go back up eventually, but I'll start applying to some places just to fulfill the requirement.

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Actually, you might want to check if you're even required to do the work search since you're still employed (just with reduced hours). I think the work search requirement might be waived for partial unemployment claims where you're still working for the same employer. Worth calling EDD to clarify before you start applying to jobs you don't really want!

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EDD phone numbers - which one actually works for filing a new unemployment claim?

I lost my job last week (company downsized - ugh) and I'm trying to file for unemployment for the first time. The EDD website is so confusing! There seem to be like 5 different phone numbers listed for different things. I tried calling 1-800-300-5616 this morning but got stuck in an automated loop for 20 minutes before it hung up on me! Then I tried 1-833-978-2511 and couldn't get through at all. Can someone please tell me which number ACTUALLY works for filing a new claim? Or is it better to just do everything online? I'm seriously stressed and need to get this figured out ASAP before my rent is due next month. Thanks in advance!

anyone know if they got a app yet? seems crazy they still make u use the website in 2025 lol

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No app yet. EDD still runs on the website only. They've updated it a bit, but it's still basically the same system.

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Hey Mikayla! I just went through this exact same thing a few months ago when I got laid off. The stress is totally real, but you've got this! Everyone here is giving great advice about filing online - definitely do that first. But I wanted to add one more tip that saved me: if you DO end up needing to call them later (like for issues with your claim), try calling right at 8:00 AM sharp on a Tuesday or Wednesday. Mondays and Fridays are the absolute worst for getting through. Also, once you file online, make sure to set up your EDD debit card ASAP if you get approved. They'll mail you info about it, but you can activate it online before it even arrives. Saved me like a week of waiting for my first payment. You mentioned rent stress - once your claim is approved, benefits are usually backdated to when you first became unemployed, so don't panic! The first couple weeks are always the hardest part of this whole process. Hang in there!

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Do I report jury duty when certifying for EDD benefits? Worried about upcoming interview

Hi everyone, I just got a jury duty summons for tomorrow and I'm not sure how to handle this with my EDD certification. Do I need to report this as 'available for work' or does jury duty count as some kind of acceptable reason for not being available? I've never had to deal with this before while on unemployment. Also, I'm really stressed because I have an important qualification interview for a job on Friday. If I get selected for a trial that lasts multiple days, I might miss this interview. Has anyone dealt with something like this? Can I tell the court about my interview? Will EDD penalize me if I miss certifying because I'm stuck in jury duty all day? Any advice would be greatly appreciated!

btw most of the time u just sit around all day and dont even get picked for a jury. i brought my laptop and applied for jobs right there in the jury room lol

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That's actually really good to know! I'll bring my resume materials with me so I can keep working on job applications if I'm just sitting there waiting. Maybe this won't be as disruptive as I feared.

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Just wanted to add that if you do end up missing your certification day because of jury duty, you can usually still certify late without penalty as long as you have documentation. I missed mine once due to jury service and when I certified the next day, I just explained in the comments section that I was fulfilling my civic duty and couldn't access the system. EDD accepted it without any issues. Also, bring snacks and a phone charger! Jury waiting rooms can be long and boring, but like others said, it's often just a lot of waiting around. Most people don't actually get selected for trials. You might even be dismissed before noon and still have time to prep for your Friday interview. Good luck with everything!

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E314 Error When Submitting Claim Online - Help!

Hey everyone, I'm having trouble submitting my claim online. I keep getting this error message saying 'E314: The system is unable to process your request at this time.' Has anyone else run into this? Any ideas on how to fix it? I've tried a few times now and it's really frustrating.

Pro tip: take screenshots of every step and error message. If you end up having to call, it helps to have evidence of what went wrong.

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That's a great idea, thanks! I'll start doing that from now on.

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I've been dealing with this same E314 error for the past week! What finally worked for me was using an incognito/private browsing window. Something about the regular browser session was causing issues. Also make sure you're not copying and pasting any info - type everything manually. The system seems really picky about formatting. Good luck!

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EDD appeal hearing decision timeline - when will judge notify me?

I finally had my appeal hearing with the administrative law judge last Thursday after waiting almost 2 months since filing my appeal. The judge seemed pretty neutral during the hearing, and I think I explained my situation well about why I had to quit my restaurant job (unsafe working conditions - no ventilation in the kitchen and temperatures over 100°). My former employer showed up too and tried to claim I just walked out, but I had text messages proving I gave notice. Anyway, at the end of the hearing the judge just said he'd review everything and make his decision, but didn't say WHEN I'd hear back. It's been 5 days now and I'm getting really anxious checking my mail every day. Anyone know how long it typically takes to get the decision letter after an EDD appeal hearing? I'm down to my last $230 and really need this resolved soon!

UPDATE: Just wanted to let everyone know I received my decision letter today! So it took exactly 8 days after the hearing. I WON MY APPEAL! The judge agreed that the working conditions were unsuitable. Now I'm just waiting for the payments to be processed. Thank you all for your help and support during this stressful time!

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CONGRATS!!! So happy for you! The relief must be incredible. Now just keep an eye on your UI Online account for those pending payments to switch to paid!

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Great news! Make sure to continue certifying for any weeks you're eligible. The backpay should appear in your payment history within 3-5 business days. Congratulations!

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Congratulations Logan! That's fantastic news! 🎉 Your case really shows how important it is to document everything - those text messages proving you gave notice made all the difference. I'm currently waiting for my own appeal decision (had my hearing 2 weeks ago for a similar situation) and your timeline gives me hope. Just wanted to add for anyone else reading - make sure you keep certifying for benefits while waiting for the payments to process. I made the mistake of stopping during my first appeal thinking it was automatic, and it delayed everything even more. Thanks for updating us with the good news!

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