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I'm going through the exact same thing right now! My Money Network card was frozen three days ago with no warning. I found out when I tried to buy groceries and the transaction was declined - so embarrassing. When I finally got through to EDD yesterday (took 6 hours of calling), they said it's part of a "routine security review" but couldn't give me any details about what triggered it or how long it would take. They just said I'd get paper checks "soon." This is so stressful because I have rent due next week and I'm a single mom with two kids. Has anyone had success getting an emergency payment while waiting for this to be resolved? I'm really worried about making ends meet with these delays.
I'm so sorry you're dealing with this stress, especially as a single mom! I went through something similar last year and the emergency payment process at the local EDD office was a lifesaver. You'll need to bring proof of your rent obligation (lease agreement or rent notice), ID, and any documentation showing your financial hardship. They can sometimes issue an emergency check within 2-3 business days. Also, if you have a local food bank or community assistance program, don't hesitate to reach out while you're waiting - many have emergency rent assistance too. You've got this, and remember this is temporary even though it feels overwhelming right now. @e284d73b3dcd
I'm dealing with this exact situation right now too! My card got frozen on Tuesday and I'm still waiting for my first paper check. What's really frustrating is that EDD won't give you a timeline - they just keep saying "a few weeks" which could mean anything. I called Money Network directly and they confirmed that once EDD freezes the card, they have zero control over when it gets unfrozen. The Money Network rep was actually more helpful than EDD and explained that this is happening to thousands of people right now due to some kind of security issue. She suggested documenting everything - dates of calls, reference numbers, etc. - in case you need to escalate later. I'm also keeping screenshots of my UI Online account showing that my claim is still active. Hang in there - from what everyone is saying here, it sounds like most people do eventually get it resolved, it's just the waiting that's brutal.
Thanks for sharing this info! I just got off the phone with Money Network too and you're right - they were way more helpful than EDD. The rep told me the same thing about thousands of accounts being affected. I'm definitely going to start keeping better records of all my calls and reference numbers. It's good to know I'm not alone in this mess, even though it sucks that so many of us are dealing with it. Did Money Network give you any sense of whether this will actually take weeks or months to resolve?
I'm going through something similar right now! My employer also didn't show up to my appeal hearing last week. The judge told me that while it's a good sign when employers don't participate, she still had to evaluate my case based on the evidence presented. Like you, I was terminated for alleged "performance issues" but never received any formal write-ups or improvement plans. The judge seemed particularly interested in that detail when I mentioned it. I'm still waiting for my decision too - it's nerve-wracking! From what I've read in these comments, it sounds like we both have decent chances since our employers didn't bother to present their side. Fingers crossed for both of us! How long did your hearing actually take? Mine was only about 20 minutes.
My hearing was about 30 minutes! The judge asked me tons of questions about specific incidents my employer mentioned in their initial response, even though they didn't show up. It sounds like we're in really similar situations - no formal documentation, just vague "performance issues." The waiting is killing me too! When did you say your hearing was? Maybe we'll both get good news around the same time. This whole process has been so stressful, especially with months of pending payments hanging in the balance. At least from what everyone here is saying, the employer no-show seems to work in our favor most of the time.
Mine was about 25 minutes too! The judge kept asking me to recall specific dates and details about incidents from months ago, which was really frustrating since my employer didn't even bother to provide their version of events. It's crazy how thorough they have to be even when the other party is a no-show. My hearing was last Tuesday, so we're probably on similar timelines for getting decisions. I keep refreshing my UI Online account hoping to see some change in status, but I know I need to wait for the actual letter first. This whole experience has taught me to document everything at work from now on! Hopefully we both get favorable decisions soon - the financial stress of waiting for months of backpay is no joke.
I'm in a very similar boat! Had my appeal hearing 10 days ago and my former employer was a complete no-show too. The judge spent almost 45 minutes grilling me about every detail of my termination even though they didn't provide any counter-evidence. I was fired for "attendance issues" but when I explained that I had documented medical reasons for my absences (which I provided to HR), the judge seemed to take note of that. What's frustrating is that my employer contested my initial claim but then couldn't be bothered to actually defend their position at the hearing. The judge told me the same thing - decision in 7-10 days by mail. I'm on day 10 now and obsessively checking my mailbox! From everything I've read and heard from others, employer no-shows usually work in our favor, but like others mentioned, it's not guaranteed. The judge still has to evaluate whether there was actual misconduct. In your case, the lack of written warnings is huge - that suggests they didn't follow proper progressive discipline procedures. I've got 4 months of pending payments riding on this decision, so I totally understand the stress. Hang in there - sounds like you presented your case well and the employer's absence definitely doesn't help their credibility!
I'm really hoping this Q3 2025 timeline is accurate! I've been dealing with the Money Network card for almost a year now and it's been such a headache. The random maintenance windows always seem to happen at the worst times, and I've had issues with ATM withdrawals being declined even when I had funds available. Has anyone else experienced problems with using the card at certain retailers? I've noticed some places like Costco don't accept it, which is frustrating when you're trying to buy groceries in bulk to save money while on unemployment. Direct deposit would solve all these issues since I could just use my regular debit card everywhere. @Malik Jenkins - thanks for sharing that inside info from the stakeholder meeting! Do you know if they mentioned anything about whether existing claimants would be automatically enrolled in direct deposit or if we'd have to opt-in manually?
I've had the exact same issue with Costco! It's so annoying because their prices are perfect when you're trying to stretch your UI benefits. I've also had problems at some gas stations where the card gets declined even though I know there's money on it. Really hoping the direct deposit comes through soon! @Malik Jenkins - I m'also curious about the enrollment process. Will we need to update our banking info somewhere in the EDD portal or will they send us paperwork? I want to make sure I don t'miss any steps when it becomes available.
I just called EDD yesterday about a different issue and asked the rep about direct deposit while I had them on the line. They said they're "working on it" but couldn't give me any specific timeline beyond "sometime this year." The rep did mention that when it becomes available, we'll probably need to log into our EDD online account and manually add our banking information - it won't be automatic. Also wanted to mention for anyone having issues with the Money Network card at retailers - I've found that running it as "credit" instead of "debit" works better at places that sometimes decline it. And if you're shopping at Costco, you can buy Costco cash cards online with the Money Network card, then use those in-store. It's an extra step but works as a workaround until we hopefully get direct deposit!
To all those having trouble reaching a human at California Unemployment. I just ran across this video that gave me a shortcut to reach a human. Hope it helps! https://youtu.be/Ize0EkN4HDI
You can find your EDD customer account number in several places: 1) On any previous correspondence from EDD (letters, notices, or emails), 2) On your UI Online account - log in at edd.ca.gov and it should display your account number, 3) On your EDD debit card if you have one, or 4) Call EDD customer service at 1-800-300-5616 (though wait times can be long). If you can't access UI Online and don't have any paperwork, you may need to call or visit a local EDD office with your ID and Social Security card to verify your identity and get your account number.
Thank you @Miranda Singer for such a comprehensive answer! I m'in a similar situation and have been struggling to find my account number. I tried logging into UI Online but it keeps asking for the account number to verify my identity - seems like a catch-22. Do you know if there s'a way around this? I don t'have any previous EDD correspondence since this is my first time filing. The phone lines have been impossible to get through to. Would visiting a local office be my best bet at this point?
Diego Flores
I think the most important thing here is your intention wasn't to defraud the system. You made an honest mistake that you're trying to correct. For such a small amount, adding it to your next certification with a clear explanation is reasonable. EDD is primarily concerned with intentional misrepresentation, not small calculation errors.
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Isabella Oliveira
•Thank you! That's exactly what I was worried about - I don't want anyone thinking I was deliberately trying to game the system when it was just confusion about which number to report.
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Mei Liu
I went through something similar a few months ago! Made the same net vs gross mistake on a $45 payment. I was stressed about it for days, but I ended up just adding the difference to my next certification with a note explaining the correction. No issues at all - my payments continued normally and I never heard anything back about it. The key is being proactive about fixing it rather than hoping it goes unnoticed. Your approach of adding the $10 difference with an explanation on your next cert is solid. Just be clear and honest in your notes about what happened. EDD seems to appreciate when people catch and correct their own mistakes quickly.
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