I work in HR for a healthcare organization and see situations like yours regularly. What you're describing - releasing multiple probationary employees during a hiring freeze while using language like "assignment complete" - is classic cost-cutting disguised as performance issues. The fact that they provided additional training and you showed improvement afterward actually works in your favor, as it demonstrates good faith effort on both sides. During your EDD interview, emphasize three key points: 1) You received no formal disciplinary documentation, 2) You successfully completed remedial training with positive feedback, and 3) Multiple probationary employees were released simultaneously during acknowledged budget constraints. Most importantly, your employer used specific language ("services no longer needed," "assignment complete") that suggests end of assignment rather than termination for cause. Document everything you can remember about the conversations, especially exact quotes from your supervisor. EDD investigators are trained to distinguish between legitimate performance terminations (which require documented progressive discipline) and disguised layoffs. Your case has several strong indicators of the latter.

I went through something very similar in 2023 with a tech startup. They let me go after my 90-day probation saying I "wasn't progressing fast enough" but I suspect it was really about their Series A funding falling through. Here's what saved me during my EDD interview: I brought a folder with everything - screenshots of positive Slack messages from my manager, my completed onboarding checklist, and even a photo of the "Now Hiring - Positions Frozen" sign they put up in the lobby during my last week. The EDD interviewer was really impressed that I came prepared with documentation. One thing that really helped was that I could show the timeline - I started in September, got positive feedback in October, funding issues became public in November, and I was released in December along with 3 other recent hires. The interviewer said it painted a clear picture of business circumstances rather than performance issues. My advice: organize everything chronologically and let the facts speak for themselves. Your situation with the hiring freeze and multiple probationary releases happening simultaneously is actually really strong evidence in your favor!

IT'S BACK UP! Just certified successfully. For anyone still having issues, try again now. Seems like they fixed whatever was causing the Access Gateway error. Thanks everyone for your help and suggestions!

Just wanted to add for anyone who finds this thread later - if you're getting the Access Gateway error, don't panic! This seems to be a recurring issue during certification periods. I had the same problem a few months ago and here's what worked: try incognito/private browsing mode, and if that doesn't work, the phone certification line (1-866-333-4606) is actually pretty reliable even when the website is down. Press 1 for English, then follow the prompts. It takes about 10 minutes once you get through. Keep that tracking ID number handy though - it's your proof that the system was having issues!

I'm going through this EXACT same nightmare right now! Been trying to register for 8 days and getting that same "information doesn't match our records" error every single time. It's honestly making me feel like I'm losing my mind because I KNOW everything is correct from my award letter. What's really frustrating is seeing how many other people are dealing with this exact issue - it's clearly a massive problem with EDD's system but they act like it's our fault for "entering wrong information." The phone situation is just as bad - I've called probably 60+ times and either get immediately disconnected or the capacity message. I'm going to try all the strategies mentioned here: calling at 8:01am sharp, saying "payment issue" instead of "registration problem," trying the 2511 number, and definitely submitting that DE 4581 extension form today since my certification is due soon. @Ethan Taylor - your suggestion about contacting assemblyperson offices is brilliant! I had no idea they had special EDD contacts. Going to look up my local office right after I submit the extension form. This whole thread is like a support group for EDD's broken system. At least we're all suffering together! 😤 Will update if I finally break through this registration hell.

I'm literally in the exact same boat right now! Been trying to register my EDDCAN for 5 days straight and getting that same infuriating "information doesn't match our records" error. I've checked and double-checked everything against my award letter a million times - SSN, DOB, EDDCAN, name spelling - everything is 100% correct but the system just keeps rejecting it. Reading through everyone's experiences here is both validating and terrifying. It's clear this is a massive systemic issue with EDD's broken registration system, not us doing anything wrong. The fact that so many people are stuck in this exact same nightmare just proves how fundamentally broken their system is. I'm going to try all the strategies mentioned here: calling right at 8:01am tomorrow, using the "payment issue" trick instead of saying registration problem, looking into contacting my assemblyperson's office, and definitely submitting that DE 4581 extension form TODAY since my certification deadline is approaching fast. Thank you to everyone who shared their experiences and tips - this thread is honestly more helpful than anything on EDD's actual website! At least we know we're not going crazy and we're all fighting the same broken system together. Will definitely update if I manage to break through this registration hell! 🤞

I'm so sorry you're going through this frustrating experience with EDD! Having to pay multiple times just to get information about your missing check is absolutely ridiculous. The fact that they told you the replacement check was printed and mailed on Oct 21st but you still haven't received it after 3 weeks is unacceptable. Have you tried contacting your local assembly member's office? They often have staff dedicated to helping constituents with EDD issues and can sometimes get faster responses than calling directly. Also, you might want to file a complaint with the EDD ombudsman if you haven't already. Keep documenting everything - dates, times, who you spoke with, and what they told you. This paper trail could be important if you need to escalate further. Hang in there!

This is absolutely infuriating! The fact that you've had to pay Claimyr three times for the same issue and EDD is still jerking you around is beyond unacceptable. I've been dealing with EDD nightmares myself and it's clear they're completely overwhelmed and disorganized. A few suggestions that might help: 1) Try calling EDD directly at 833-978-2511 right at 8am when they open - sometimes you can get through without using Claimyr. 2) Contact your state senator or assembly member's office - they have EDD liaisons who can sometimes force action on stuck cases. 3) File a complaint with the California State Auditor since this involves a missing payment. 4) Consider reaching out to local news stations - they love covering EDD horror stories and sometimes that public pressure gets results. Keep fighting and don't let them wear you down. You deserve that money and shouldn't have to pay third parties repeatedly just to get what's rightfully yours!

I'm on day 8 waiting for my Money Network card and this thread has been a lifesaver! Way more useful than calling EDD directly. It's reassuring to see that most people eventually get their cards, even if it takes longer than expected. I've already started checking every piece of mail super carefully after reading about the plain envelope situation - almost opened my neighbor's mail by mistake yesterday because I was so paranoid about missing it! Quick tip I discovered: if you create an account on the Money Network website using your SSN, sometimes you can see if a card has been issued even before it arrives in the mail. It won't show tracking info, but at least you'll know it's in the system. Might help ease some anxiety while waiting. Planning to give it until day 15 before calling Money Network directly. Thanks everyone for sharing your timelines and experiences - this community support makes such a difference when you're stressed about money!

Currently on day 13 waiting for my Money Network card and this entire thread has been incredibly reassuring! Way more helpful than any official EDD resource I've found. It's wild how much the delivery times vary - seeing everything from 7 days to over 3 weeks is both comforting and nerve-wracking. I took the advice about creating a Money Network account early and it does show that a card has been "issued" to me, which at least confirms it's in their system somewhere. Still no tracking info though. Also following the tip about checking ALL mail carefully - I've become that person who opens every single piece of mail no matter how much it looks like junk. My roommate thinks I've lost it but better safe than sorry! Planning to call Money Network tomorrow if nothing shows up (day 14 seems to be the sweet spot based on everyone's experiences). Has anyone noticed if calling earlier in the day vs later makes a difference in wait times? Trying to optimize my chances of actually getting through to someone helpful. Thanks to everyone sharing their timelines - knowing I'm not alone in this waiting game really helps with the stress!