Hey, former EDD employee here. The CalJobs system is notoriously glitchy. If you're still having trouble after trying the suggestions here, I'd recommend reaching out to your local America's Job Center of California (AJCC). They often have staff who can help you navigate CalJobs issues in person.

I went through this exact same issue a few weeks ago! What finally worked for me was using an incognito/private browser window and making sure I had a stable internet connection. Also, double-check that your resume doesn't have any special characters in the filename - I had to rename mine from "My Resume - 2024.pdf" to just "Resume2024.pdf" before it would upload. The account verification part can be tricky too - make sure all your personal info matches exactly what's on file with EDD. Hope this helps!

Just wanted to add that when you do apply for CTB, make sure your nursing program is on the approved training list first! You can check this on the EDD website under "Eligible Training Provider List" or ask your program's financial aid office - they usually know. Some programs aren't approved and you'd waste time going through the whole process. Also, if you do get approved for CTB, you'll need to submit monthly progress reports to EDD showing you're maintaining satisfactory academic progress. Good luck with your application!

I went through this exact process last year! One thing I'd add is that if you do get approved for UI and CTB, keep detailed records of everything - your class schedules, grades, attendance, etc. EDD sometimes does random audits of CTB recipients and they'll ask for proof you're actually attending school and making progress. I got audited about 6 months into my program and had to provide transcripts and a letter from my program coordinator. It was stressful but having everything organized made it much easier. Also, don't be discouraged if your initial UI application gets denied - like others said, the appeals process can work in your favor if you have good documentation about trying to keep your job while starting school.

One more thing - when your Money Network card arrives, make sure to activate it immediately AND set up your PIN. I've seen many people delay activation and then face problems when they need to use the card. Also, keep the letter it comes with since it has your account info you'll need for setting up direct deposit later.

Just went through this same situation a few weeks ago! Your old BofA card is definitely dead - EDD completely switched over to Money Network in 2022. The good news is they should automatically mail you the new Money Network card within 5-7 business days after your first payment shows as "paid" (which yours already does). One thing I wish someone had told me - you can actually track your card shipment! Once Money Network processes your card request, they'll send you a text with tracking info if you have your phone number on file with EDD. Also, pro tip: as soon as you get the card, activate it AND immediately set up direct deposit through UI Online. It'll save you so much hassle for future payments. The direct deposit usually kicks in for your next certification cycle, so you won't have to deal with waiting for cards again. Hang in there - I know waiting for that first payment is stressful, especially when you've got rent due!

I just went through this exact process two weeks ago! Here's what worked for me: I called the EDD customer service line first thing in the morning (8am sharp) and got through after about 45 minutes on hold. The representative was able to generate a "Notice of Claim Closure" letter immediately and emailed it to me within an hour. The key is to specifically ask for a "verification of benefit termination" or "claim closure confirmation letter" - don't just say you need proof your benefits ended. They have specific forms for employment verification purposes. If calling doesn't work, try logging into UI Online and going to History > Claim Summary. You can print this page which shows your claim status and last payment date. I also printed my final certification form where I marked "returned to work." My HR department accepted these two documents together as sufficient proof that I was no longer collecting unemployment. Good luck with the new job! The documentation stress is real but you'll get through it.

I had this same issue last year when I started my new job! EDD doesn't automatically send closure confirmation letters, but there are a few ways to get the documentation your HR needs. The fastest method I found was calling EDD early in the morning (around 8am) and specifically asking for a "verification of benefit termination letter" - they can usually email it to you the same day if you reach an agent. If you can't get through by phone, try the UI Online "Ask EDD" feature under Contact EDD and request a "Proof of Benefits Termination" document. As a backup, you can also print your claim history showing your last payment date plus your final certification where you indicated you returned to work - some HR departments will accept this combination as proof you're no longer collecting benefits. Congrats on the new job and good luck getting the paperwork sorted out!

UPDATE: I had my phone interview today and it went well! Called the number at exactly 10:15 as suggested, only waited about 5 minutes before someone answered. The interviewer was professional and the whole thing took about 15 minutes. They mostly verified information about why I was laid off and made sure the dates matched what my employer reported. Thanks everyone for the helpful advice - the new system where we call them actually worked pretty smoothly in my case!

Glad to hear your interview went smoothly! This is really helpful feedback about the new system. I have my phone interview coming up next week and was also worried about the process change. It's reassuring to know that calling them directly actually worked efficiently. Did they give you any indication of when you might hear back about the decision on your claim?