Just want to add my experience to this thread - I had the same fingerprint loop issue for about 3 weeks and was going absolutely insane! What finally worked for me was a combination of the solutions mentioned here: I checked for app updates (there was one waiting), cleared all app data, restarted my phone, and then logged in with username/password first before re-enabling fingerprint. Haven't had the loop issue since! Also want to echo what others said about direct deposit - I'm in the process of switching now because dealing with Money Network is just not worth the stress. The fact that we all have to become IT troubleshooters just to access our benefits is completely ridiculous. Thanks to everyone who shared their solutions, especially @Keisha Robinson for the app update tip - that seems to be the magic bullet for a lot of people!

As someone who just joined this community specifically because of this Money Network fingerprint nightmare, I can't thank everyone enough for sharing actual working solutions! I've been battling this loop for almost 3 weeks and was ready to throw my phone out the window. Just tried the app update suggestion from @Keisha Robinson and BOOM - worked on the first try! There was indeed a pending update that hadn't auto-installed. For anyone else reading this, definitely check your app store first before trying the more complex solutions. That said, I'm also taking everyone's advice about switching to direct deposit. The fact that we need a whole troubleshooting manual just to check our benefits is absolutely insane. The EDD really needs to ditch this Money Network garbage and find a system that actually works for the people who need it most. Thanks again to this community for being more helpful than Money Network's entire customer service department! 🙏

I'm new to this community and just wanted to say thank you all for sharing such detailed solutions! I've been stuck on this document upload issue for over a month. Reading through all your experiences has given me a clear action plan: 1) Try different browsers and clear cache first, 2) Check if mobile app shows different options, and 3) Call EDD using the numbers shared here to get the upload feature manually enabled if needed. It's so frustrating that this isn't more straightforward from EDD's side, but I really appreciate how everyone here helps each other navigate these problems. Will update once I try these steps!

As someone who just went through this nightmare myself, I wanted to share what finally worked for me after 3 weeks of trying! First, make sure you're using Chrome or Firefox (Edge didn't work for me at all). Clear your browser cache completely, then log into UI Online and look for "Upload Identity Documents" on your homepage - but if you don't see it, that's the key issue. I had to call EDD using the numbers shared by @Katie Lopez above and specifically ask them to "enable the document upload feature on my account." The rep had to do something on their end, then told me to wait 24 hours before trying again. Sure enough, the next day the upload link appeared! Once I could upload, I made sure my documents were PDFs under 10MB each. Processing took about a week, but at least I could finally submit everything. Don't give up - it's frustrating but definitely solvable with persistence!

I had my EDD phone hearing about 7 months ago for wage discrepancy issues and wanted to share what worked best for me! The most important thing is to stay organized and confident - you clearly have the right documentation with your paystubs. A few tips: 1) Number all your paystubs and reference them by number during the hearing (like "paystub #3 from March shows..."), 2) Have a notepad ready to jot down any questions or statements from the EDD rep that you want to address, and 3) Don't be afraid to ask the judge to repeat something if the connection cuts out - they're used to technical hiccups. My hearing was about 50 minutes and the judge was very fair, asking detailed questions to both sides. I won my case and got the correct benefit calculation based on my actual wages rather than what my employer incorrectly reported. The decision came 13 days later and retroactive payments processed within 3 weeks. You're going to do great - having solid paystub evidence puts you in an excellent position to win this appeal!

I went through an EDD phone hearing for wage discrepancy about 3 months ago and wanted to share what really helped me succeed! The most important thing is being super organized with your evidence. I created a simple spreadsheet showing each pay period, what my employer reported vs what my paystubs showed, and the difference - having those exact numbers ready made a huge impact. During the hearing, speak slowly and clearly (I was nervous and talking fast at first), and don't hesitate to pause to check your documents before answering. The judge was very patient and professional. When they ask if you have questions for the EDD rep, definitely ask them to explain their calculation method and why they accepted the employer's figures over your documented paystubs. My hearing lasted about 40 minutes and I got my favorable decision 2 weeks later. The retroactive payments came through pretty quickly after that. You're in a strong position with your paystub evidence - that's exactly what the judge needs to see. Just stay calm and stick to the facts!

I'm going through the exact same situation right now! Just got married two weeks ago and have been dreading dealing with the EDD name change. This thread has been incredibly helpful - I had no idea about the DE 1101 form or the document upload option. I was planning to spend hours on hold trying to call them. Quick question for everyone who's successfully done this: should I wait until I get my updated bank cards with my new name before submitting the form, or is it okay to proceed while my bank account still has the old name on the cards but new name in the system? I'm worried about creating some kind of verification mismatch. Thanks so much for all the detailed advice everyone has shared - you've turned what seemed like an impossible bureaucratic nightmare into something actually manageable!

Just wanted to jump in as someone who literally just completed this process last week! All the advice here about the DE 1101 form and document upload is spot on. I'll add one more tip that saved me some stress: when you're filling out the DE 1101 form, there's a section asking for your "reason for name change" - just write "Marriage" and the date you got married. I overthought this and wrote a whole paragraph the first time, then had to redo it because the rep told me to keep it simple when I called to confirm receipt. Also, for anyone worried about the phone calls - I found that calling right at 8:00am on a Wednesday worked like magic. Got through in about 20 minutes and the rep was super helpful and patient. She even walked me through exactly what would happen next and gave me realistic timeline expectations. The whole thing ended up being way less scary than I built it up to be in my head! This community has been such a lifesaver for navigating all these post-wedding administrative tasks. Thanks to everyone who shared their experiences! 🙏

did u try logging out and back in? sometimes the site is just buggy

Just wanted to check back - any updates? Were you able to get through to EDD and find out what was happening with your certification?