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I just ran into this exact same issue this morning! Got the dreaded "service not available" message when trying to check my balance before paying bills. After reading through this amazing thread, I tried the DNS server change that @StarSurfer and @Daniel White recommended (switching to Google's DNS 8.8.8.8 and 8.8.4.4) and it worked like magic! It's absolutely crazy that Money Network's security system is so broken that it flags legitimate DNS servers as suspicious. I never would have thought to troubleshoot my network settings just to access my own benefits. This community has been infinitely more helpful than their customer service - you all deserve medals for figuring out these workarounds! For anyone else dealing with this nightmare, definitely try the DNS fix if the simpler browser solutions don't work. And keep that backup phone number (1-866-320-8699) handy because it seems like Money Network's system breaks in new and creative ways every month. Thanks everyone for sharing real solutions instead of just complaining! 🎯
I'm so glad I found this thread! I've been dealing with the same "service not available" error for the past week and was getting really stressed about accessing my benefits. The DNS solution you and @Daniel White shared is brilliant - I just tried switching to Google s'DNS servers 8.8.8.8 (and 8.8.4.4 and) it worked immediately! It s'honestly ridiculous that Money Network s'fraud detection system is so broken that it treats normal ISP DNS servers as suspicious activity. This community has been way more helpful than their customer service ever could be. I m'definitely saving that backup phone number 1-866-320-8699 (and) bookmarking this entire thread for future reference. Thanks to everyone who took the time to share what actually worked instead of just the generic try "again later responses" we get from official support! You all are lifesavers! 🙌
I've been struggling with this exact same error for the past two weeks and was honestly starting to panic about accessing my unemployment funds! This thread has been absolutely incredible - way more helpful than spending hours on hold with Money Network's useless customer service. I tried several of the solutions mentioned here and what finally worked for me was a combination approach: first I switched from Chrome to Firefox (like @Natasha Romanova suggested), then when that didn't work, I followed @Daniel White's DNS tip and changed to Cloudflare's servers (1.1.1.1 and 1.1.1.1). The combination of both fixes got me logged in successfully! It's absolutely insane that we need to become IT experts just to access our own benefits. Money Network's security system is clearly broken when there are 20+ different workarounds needed for the same basic login issue. I'm seriously considering switching to direct deposit through UI Online after reading about all these ongoing problems. Thanks to everyone who shared actual working solutions instead of just venting frustration. This community is a lifesaver! Definitely keeping that backup phone number (1-866-320-8699) saved for the next time their system inevitably breaks again. You all deserve awards for figuring out these fixes! 🙏
I'm so relieved to find this thread! I just started having the same "service not available" error yesterday and was freaking out because I need to transfer money for groceries today. The combination approach you used is really smart - trying the browser switch first and then adding the DNS change if needed. I'm going to try Firefox + Cloudflare DNS (1.1.1.1) based on your success! It's honestly shocking how many different technical workarounds we need just to access our own unemployment money. The fact that this community has figured out more solutions than Money Network's actual tech support team is both impressive and deeply frustrating. Thank you for sharing what worked - crossing my fingers this fixes my access issues too! 🤞
UPDATE: I finally got through to EDD! I tried calling right when they opened at 8am and got through after about 20 attempts. They confirmed my online application is in the system and put a note to disregard my paper application when/if it gets processed. The rep said my claim should be processed within 10 business days. What a relief! Thanks again for all the help everyone.
So glad you got it sorted out Nina! Your story is going to help so many people who run into the same website issues. The tip about trying Firefox in incognito mode late at night is gold - I'm definitely bookmarking this thread. It's crazy how much faster the online system is compared to paper applications. Good luck with your claim processing!
Yes, this thread is incredibly helpful! I'm dealing with a similar situation right now where the EDD website keeps timing out when I try to upload my employment verification documents. Reading through everyone's experiences here gives me hope that persistence will pay off. @Nina Chan thank you for sharing your journey and congrats on getting it resolved! Going to try the Firefox incognito method tonight.
I'm new to this community but definitely not new to the EDD frustration! I've been stuck with a pending claim for about 4 weeks now and that automated message is driving me absolutely insane. I must have called 40+ times and I swear I could recite every word of that recording by now. Reading through all these tips has been incredibly helpful - I had no idea about the 1-2-4 sequence or the timing strategies. I'm definitely going to try calling at exactly 8:01am tomorrow with the number sequence trick, and if that doesn't work, I'll give the disability line transfer method a shot. It's honestly ridiculous that we have to become phone system experts just to get information about our own benefits, but I'm grateful this community exists to share these workarounds. The financial stress while waiting with zero communication from EDD is really overwhelming. Thanks everyone for sharing your experiences - it helps so much to know I'm not alone in dealing with this broken system!
Welcome to the community! I just joined recently too and I'm going through the exact same thing - my claim has been pending for 3 weeks now and I've probably called EDD about 30 times with no luck. That automated message is pure torture, especially when you're stressed about bills! I've been reading through all these tips and I'm amazed at how many strategies people have figured out. I'm definitely going to try the 1-2-4 sequence at 8:01am tomorrow, and that Thursday timing tip from Melissa's success story sounds really promising. It's absolutely insane that we need to strategize like this just to access our own benefits, but I'm so grateful this community exists to share these workarounds. The not knowing what's happening with your claim while bills pile up is the worst part. Really hoping these methods work for both of us - please let me know how your call goes tomorrow!
Welcome to the community, Grace! I'm brand new here too and honestly feeling so relieved to find this thread. I've been dealing with a pending claim for about 6 weeks now and was starting to think I was going crazy from calling EDD so many times. That automated message is like psychological warfare! I've tried calling at random times throughout the day but clearly I need a better strategy. Reading through everyone's tips, especially Melissa's success story about getting through on Thursday at 8:01am with the 1-2-4 sequence, has given me the first real hope I've had in weeks. I'm definitely going to try that exact approach tomorrow - phone on speaker, press the numbers immediately when the voice starts, and ask for a Tier 2 specialist if I get through. The financial stress while waiting with zero updates from EDD is really taking a toll. Thank you for sharing your experience, and please let us know how your call goes! It's so comforting to know we're not alone in this nightmare.
I'm new to this community and going through the exact same struggle! My claim has been pending for about 8 weeks now and I've called EDD probably over 60 times. That automated message is absolutely maddening - I swear it gets longer every time I hear it! Reading through all these tips has been incredibly helpful, especially the success stories like Melissa's. I'm definitely going to try the 1-2-4 sequence at exactly 8:01am on Thursday morning with my phone on speaker. I had no idea about the different tiers of representatives or the timing strategies. It's honestly shameful that we have to crowdsource phone hacks just to get basic information about our own benefits, but I'm so grateful this community exists. The financial stress while waiting months with zero communication is overwhelming - especially when you see your savings dwindling and bills piling up. Thank you everyone for sharing your experiences and strategies. Just knowing I'm not alone in this nightmare makes it a little more bearable!
Welcome to the community! I'm also new here and completely understand your frustration - 8 weeks pending is absolutely unacceptable! I've been stuck for about 4 weeks myself and that automated message is pure torture when you're already anxious about finances. I'm definitely going to try Melissa's Thursday 8:01am approach with the 1-2-4 sequence - her success story about reaching a Tier 2 specialist and getting everything resolved in 15 minutes gives me real hope. It's absolutely ridiculous that we have to become phone system hackers just to get information about our own benefits, but this community has been invaluable for sharing what actually works. The financial stress while waiting with zero updates is so overwhelming - I'm behind on my car payment and it's really scary. I'm planning to try the exact strategy tomorrow and will definitely report back with results. We're all in this together and I really hope these proven methods finally work for you after waiting so long!
Welcome to the community! I'm also new here and completely feel your frustration - 8 weeks is absolutely outrageous! I've been stuck with a pending claim for about 6 weeks myself and I've probably called EDD close to 100 times at this point. That automated message is like torture when you're already stressed about bills and rent. Reading through Melissa's success story about the Thursday 8:01am strategy with the 1-2-4 sequence really gives me hope though - the fact that she got her identity verification resolved in just 15 minutes with a Tier 2 specialist shows there's actually light at the end of this tunnel. I'm definitely going to try that exact approach this Thursday. It's absolutely insane that we have to become experts at bypassing their own system just to get basic information about our benefits, but I'm so grateful for this community sharing what actually works. The financial anxiety while waiting months with zero communication is really taking a toll on my mental health. Hopefully these proven strategies finally break through for both of us - please let us know how your call goes! We're definitely all supporting each other through this nightmare.
Thank you everyone for the helpful advice! I'll definitely keep certifying until I get my first paycheck, and I'll make sure to accurately report my hours even before I get paid. I'll also take screenshots of everything just to be safe. Really appreciate all the tips - this community has been so helpful throughout my unemployment journey!
Congrats on the new job, Lucas! Just wanted to add one more tip that saved me - when you're reporting your work hours during certification, make sure you report the GROSS hours worked, not just the hours you'll be paid for. So if you work 40 hours but your employer doesn't pay for your lunch break, you still report 40 hours to EDD. I made this mistake in my first certification after getting hired and it caused some confusion later. Also, if your new job offers any training pay or signing bonuses, those count as earnings too and should be reported in the week you receive them. Good luck with the new position!
This is super helpful info about reporting gross hours vs paid hours - I wouldn't have thought about that distinction! Quick question though - what if my new job has unpaid training days before I officially start? Like if I have orientation this Friday but don't officially start until Monday? Should I report those orientation hours too even though they're unpaid?
Freya Nielsen
Congratulations on getting your first payment! That's such a relief when you're waiting for bills to be paid. The 24-hour timeline you experienced is pretty typical for BofA from what I've seen. Just a heads up - keep track of your certification dates going forward because the timing stays pretty consistent once you're in the system. Also, if you ever have issues with future payments, don't panic right away since sometimes there can be small delays during holidays or if there are system maintenance windows. Glad everything worked out for you!
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QuantumQuest
•Thanks for the congrats and the helpful tips! I'll definitely keep track of my certification dates and the timing patterns. It's good to know about potential delays during holidays and maintenance - I would have probably panicked if a future payment was late without knowing that. Really appreciate all the advice from everyone in this thread, it made the whole process much less stressful!
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Micah Trail
That's such great news that your payment came through! 24 hours is actually really good timing for a first payment. I remember when I got my first EDD deposit, I was checking my account every few hours because I was so anxious about it. It's such a huge relief when that money finally hits your account, especially when you have bills waiting. Thanks for updating the thread too - it's really helpful for other people who might be in the same situation to see real examples of how long it actually takes!
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Santiago Diaz
•So glad to hear it worked out! I'm actually in a similar situation - just filed my first claim last week and still waiting for approval. Reading about your experience gives me hope that once everything gets processed, the actual payment timing isn't too bad. The 24-hour turnaround seems pretty reasonable compared to some of the horror stories I've heard about EDD delays. Did you have any issues with the initial claim process, or was it mostly just waiting for approval?
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