
Ask the community...
has anyone gotten a real person on the Money Network phone line lately??? i've called like 6 times and just get the stupid robot
UPDATE: I downloaded the Money Network app and tried doing the transfer there. Still got an error but a DIFFERENT one this time - it said "Verification Required" and had a link to verify my bank account! Followed the steps and now I'm waiting for the test deposits to hit my account. Thanks everyone for your help!
Great! That's exactly what happened to me. The app has better error messages than the website. The test deposits should arrive in 1-3 business days, then you'll be all set.
One more important thing to understand: If your 1099 contract work is in the same field as your previous W-2 job, EDD might question whether you're "available for full-time work" during this period. When you reopen your claim, make it very clear that the contract was temporary and that you remained available for and seeking permanent full-time work throughout. This helps avoid unnecessary eligibility interviews.
whatever u do DON'T STOP CERTIFYING during ur contract work!!!! just report ur earnings. if u stop certifying completely u might have to file a whole new claim instead of reopening!!!
This isn't entirely accurate. While continuing to certify and reporting earnings is ideal, if you do stop certifying, you won't need to file a new claim as long as you're within your benefit year. You'll just need to reopen your existing claim. However, stopping certification completely might lead to additional questions when you reopen.
After dealing with EDD for months, I've learned that nothing works as it should. Their system is totally broken, especially the registration process. I had the exact same issue as you back in January, and I spent TWO WEEKS trying to register my EDDCAN. Turned out EDD had my birthday wrong (off by one day). The only thing that worked was getting through to an actual person. I did this by calling the 833 number, but here's the trick: when the automated system asks why you're calling, say "payment issue" not "registration problem." For some reason, they prioritize payment calls. When you get a person, THEN explain the registration issue. Also, try calling at exactly 8:01am or between 1-2pm when they come back from lunch. Those times worked best for me.
Just want to add one more thing to try - there's a lesser-known backdoor registration option. If you received a paper letter with a Benefit Determination, look for the Customer Account Number (different from EDDCAN) and try registering with that instead. It's usually in the top right corner of benefit letters. Some people have had success using this when the EDDCAN doesn't work.
I just checked my paperwork and I do have that Customer Account Number! Going to try registering with that right now. I'll update if it works. Fingers crossed!
My roomate had something identical happen last year with his EDD Money Network card. The really weird part was that after trying for days to contact someone, his card just unfroze by itself on the 3rd day with no explanation. Not sure if that helps, but maybe there's some automated system that releases the hold after a certain time period?
That's interesting. I hope mine unfreezes automatically too, but I can't just wait around hoping since rent is due tomorrow. Did your roommate ever find out why it was frozen in the first place?
UPDATE: I finally got through to Money Network! Called right at 8am and only waited about 25 minutes. Turns out my card was frozen because I tried to make withdrawals at multiple ATMs in one day (exactly what someone here suggested). The rep verified my identity and unfroze my card immediately. I've already set up direct deposit through UI Online for future payments. Thanks everyone for your suggestions and support - this community is amazing!
One more important point: if your employer tries to say you were fired for misconduct or poor performance, EDD will investigate during your eligibility interview. The burden of proof is on the employer to show there was actual misconduct, not just inability to perform duties without accommodation. If they terminated you specifically because they couldn't accommodate your disability, that's generally considered a "no-fault separation" and you should qualify. The key is making sure EDD understands you were willing and able to do your job with reasonable accommodations. Also, document everything - save all emails, texts, and written communications about your accommodation requests and their responses. If your interview was by phone, write down what you remember about the conversation right away while it's fresh in your mind.
my cousin works in HR and she says companies HATE when people file for unemployment after being let go for disability accommodation issues because they almost always lose those cases unless the person really couldn't do the job at all even with accommodations. so your chances are pretty good!!
Update: I finally got through to EDD! Turns out my card was never issued because of a problem with my address verification. There was an extra space in my apartment number that caused the system to flag it. The rep fixed it and ordered me a new card with expedited shipping. Should have it by next week. For anyone with similar issues - definitely verify with EDD directly about the status of your card! Don't just assume it's in the mail.
Sorry for my confusion earlier about Bank of America. I'm glad you got it sorted out! One suggestion while you wait for your card - check if EDD can do a one-time direct deposit for hardship cases. A friend of mine was able to get this done when her card was delayed and she was facing eviction. Might be worth asking about if you need funds urgently before the card arrives.
So wait I'm confused... if you work for a few weeks and then get laid off again, do you have to do a whole new application or just keep certifying on the old claim????
You just keep certifying on your existing claim as long as you're within the same benefit year (which is typically 12 months from when you first filed). No need to file a new application unless your benefit year has ended. Simply report your earnings for the weeks you worked, and when you're laid off again, you'll report zero earnings for those weeks.
To answer your question about the service - when I called using Claimyr, the EDD rep just asked for normal verification info - last 4 of SSN, address, name, etc. Nothing different than a regular call. The difference was just that I actually got through instead of hearing "we're experiencing high call volume" for days on end. After connecting, I explained about my denial letter vs certification notices confusion, and they pulled up my file and explained everything.
Just a final thought - when your husband does his certifications, he should be very careful about the work search requirements. Since he received a denial, the system won't prompt him if he makes an error in his certification. Make sure he: 1. Reports looking for work for each week 2. Keeps a record of at least 3 job search activities per week 3. Reports any income correctly (even small gigs) 4. Answers all questions honestly If his appeal is successful, they'll review his certifications, and any errors could lead to disqualification or even overpayment issues later. Good luck with the appeal! The alternate base period should help in your situation.
btw i heard theres a glitch with the edd system right now where tons of claims from february are stuck in pending. saw it on reddit yesterday. might explain whats happening
This is partially true. It's not actually a 'glitch' but a processing delay related to EDD's quarterly wage review. Claims filed in the last 2 weeks of a quarter often experience longer processing times as the system verifies employer-reported wages against claim information. This is a normal (if frustrating) process, not a technical error.
I was able to reach EDD yesterday after using the Claimyr service I mentioned above. The rep told me they're currently backlogged on processing claims from mass layoffs because they require additional verification from employers. So if you were part of a large layoff like you mentioned, that might be why you're stuck in pending. Definitely worth getting through to ask specifically about that.
Dmitry Ivanov
i wonder if they wer suposed to give u unepployment pamflet too when they fired u. my company always gives them out when people leave. might b another violation??
0 coins
Giovanni Mancini
•Yes, California employers are required to provide the "For Your Benefit" pamphlet (DE 2320) to all employees who are laid off, discharged, or placed on leave of absence. If OP didn't receive this, it's another violation, though a much less serious one than failing to provide the final paycheck immediately.
0 coins
GalacticGuru
One more thing to consider - while you're fighting for your final paycheck, make sure you're diligent about your EDD claim requirements. Remember to: 1. Complete your bi-weekly certifications on time 2. Register for CalJOBS if required 3. Keep records of your work search activities 4. Be available for the phone interview Missing any of these steps could delay your benefits. I've seen people get so focused on wage claims that they miss certification deadlines and create new problems for themselves.
0 coins
Liam Fitzgerald
•Thank you for the reminder! I did create my UI Online account yesterday and am waiting for my first certification date. I've already started applying for jobs so I'll make sure to keep track of those for my work search requirements. I definitely don't want to mess up my UI benefits while fighting this paycheck battle.
0 coins