EDD PFL online system error message - 'system exception' preventing access to my claim

sameeee thing happening to me! going on 2 weeks with that stupid error. so frustrating especially when ur trying to figure out where ur money is!!! ughhhh

This is a known issue with their system right now. I spoke with an EDD rep last week who said they're having database connection problems when people try to access baby bonding claims filed in January-February 2025. The error doesn't mean there's anything wrong with your claim - just that you can't see it online. You have two options: 1. Wait it out (they said 1-2 more weeks for the fix) 2. Call and speak with a rep who can manually check your claim status If you need to know your status now, definitely try calling. Best times are Tuesday-Thursday right when they open at 8:00am.

Have you tried accessing your claim through the mobile app instead of the website? That worked for me when I kept getting a similar error message. The app seems to use a different connection pathway or something. Worth a try!

OMG the EDD system is TRASH right now! I've been dealing with this same error for my PFL claim for THREE WEEKS and I'm about to lose my mind. Called 37 times last week. THIRTY SEVEN. Never got through. I have bills due and no idea if my claim is even processing! The whole maternity leave system is so broken!!! Why do they make this so hard for new moms???

If you're desperate to get through to EDD quickly, I HIGHLY recommend using Claimyr. It literally saved my sanity during my maternity leave when I had a similar system error blocking access to my claim. They basically call EDD for you and when they get someone on the line, they connect you. Took me from spending 3+ hours on redial to getting through in about 15 minutes. I used it twice and both times got through to a rep who could actually see my claim details when the website was showing errors. Check out their demo video to see how it works: https://youtu.be/DOLxZQb92wM?si=6N1iCQ3a8Cdb2Ay5 or go to claimyr.com

Another thing to try: sometimes you can get claim status info through the automated phone system without speaking to a representative. Call 1-800-300-5616, press 1 for English (or 2 for Spanish), then enter your SSN and follow the prompts. It won't give you all the details, but should at least tell you if your claim is approved/paid/pending. Might help in the meantime!

When I had my twins last year, I kept getting error messages too, but mine was different - something about "claim verification pending" not a system error. Anyway, I found out that sometimes these errors happen because there's a name mismatch between what you entered and what's in their system. Like if you recently got married or use a hyphenated name on some documents but not others. Might be worth checking if that applies to you when you eventually get through to someone.

For anyone still following this thread - I just got off the phone with EDD tech support (different from regular claims support). According to them, the system error when accessing PFL claims is scheduled to be fixed by 2/28. They recommended: 1. Check your mail - they're sending paper notices while the online system is glitchy 2. If you received a debit card from previous claims, check its balance as new payments may still be deposited 3. Try the automated phone system for basic status updates 4. For those who absolutely need to speak to someone, call 877-238-4373 (technical support) first, and they can sometimes check basic claim status before transferring you to claims specialists Hope this helps!

This thread has been so helpful! I'm dealing with the exact same system error for my PFL claim and was starting to panic. Just tried the automated phone line that @Zainab suggested and found out my claim is approved too! For anyone else still stuck - I also discovered that if you have the EDD mobile app, sometimes logging out completely and logging back in can refresh the connection. Didn't work for the full claim details but I could at least see my basic claim status. Thanks everyone for sharing your experiences and solutions. It's such a relief to know this is a widespread system issue and not something wrong with my specific claim!

Just wanted to add my experience for anyone still dealing with this - I had the same "system exception" error for 3 weeks on my PFL claim. What finally worked for me was clearing ALL my browser data (not just cache), then using an incognito/private browsing window. For some reason the regular cache clearing wasn't enough. Also, if you're still having trouble getting through by phone, I found that calling exactly at 8:00:01 AM (not 8:00:00) on Tuesdays gave me the best chance. Sounds weird but I got through 3 out of 4 times using that timing. The whole system is definitely broken right now but don't give up! Your money is probably there, just hidden behind these glitchy errors.

I'm so glad I found this thread! I've been dealing with the exact same "system exception" error for my PFL claim for the past two weeks and was starting to think I was the only one. Reading everyone's experiences and solutions has been incredibly reassuring - I was convinced there was something wrong with my application but now I know it's just a widespread system issue. I'm going to try the automated phone system first to check my basic claim status, then attempt the incognito browser method. If those don't work, I'll try calling the tech support number that @TechNinja mentioned. It's amazing how this community has come together to help each other navigate this broken system! Thank you all for sharing your workarounds and experiences - it's made such a difference in my stress level knowing I'm not alone in this mess.

Just joined this community after dealing with the exact same system error for my PFL claim! I've been getting that "system exception" message for over 2 weeks now and was starting to panic that something was wrong with my application. Reading through all these experiences has been such a huge relief - I had no idea this was affecting so many people. I tried the automated phone system that several people mentioned (1-800-300-5616) and was able to confirm my claim is actually approved! Such a weight off my shoulders. Now I just need to figure out where my payment went since I haven't received anything yet. Thank you everyone for sharing your solutions and experiences. It's incredibly frustrating that new parents have to deal with this broken system when we're already stressed about finances and caring for our babies. This community support means everything right now!

Just discovered this community while frantically searching for solutions to the same "system exception" error that's been plaguing my PFL claim for almost 3 weeks now! I cannot believe how many of us are dealing with this - I've been losing sleep thinking I somehow messed up my application. I tried the automated phone system tip from @Zainab and FINALLY got some answers! My claim is approved and payment was issued last Tuesday, but like several others here, I have no idea where it went. Going to dig around for my old EDD debit card tonight and also try that tech support number. This whole experience has been so unnecessarily stressful during what should be a joyful time bonding with my new daughter. Thank you all for sharing your workarounds and experiences - knowing I'm not alone in this broken system mess has honestly kept me sane. This community is a lifesaver!

Just joined this community after struggling with the exact same "system exception" error for my PFL claim for the past 2.5 weeks! I've been refreshing that error page multiple times daily thinking it was just my computer or internet connection. Finding this thread has been such a huge relief - I had no idea this was affecting so many new parents. I immediately tried the automated phone system at 1-800-300-5616 after reading @Zainab's suggestion and was able to confirm my claim is approved with payment issued on 2/12! Still haven't received anything though, so I'm going to check for an old EDD debit card and try calling that tech support number 877-238-4373 that @TechNinja shared. It's absolutely ridiculous that we have to jump through all these hoops and play detective just to find out basic information about our own claims. The stress of not knowing if/when financial support will come through while caring for a newborn is just overwhelming. Thank you everyone for sharing your experiences and solutions - this community support has been a lifeline during this frustrating mess!

Just joined this community after dealing with the exact same "system exception" error for my PFL claim for almost 3 weeks! I've been getting so frustrated thinking something was wrong with my application, but reading through all these experiences has been such a relief - clearly this is a widespread system issue affecting tons of new parents. I tried the automated phone system tip at 1-800-300-5616 that several people mentioned and was able to find out my claim is actually approved! Haven't received any payment yet though, so I'm going to dig around for my old EDD debit card and also try calling that tech support number 877-238-4373. It's so maddening that we have to become detectives just to get basic information about our own claims when we're already stressed caring for newborns and really need this financial support. Thank you everyone for sharing your workarounds - this community has been a lifesaver during this whole mess!

Just discovered this community while desperately searching for solutions to this exact same "system exception" error! I've been stuck with this message for about 2 weeks on my PFL claim and was starting to panic that I'd somehow messed up my application. Reading through everyone's experiences has been such a huge relief - I had no idea this was affecting so many people. I'm going to try the automated phone system at 1-800-300-5616 that @Zainab mentioned first thing tomorrow morning, and also look for any old EDD debit cards I might have. It's absolutely maddening that new parents have to deal with this broken system when we're already exhausted and really need this financial support to come through. Thank you all for sharing your workarounds and experiences - knowing I'm not alone in this mess has honestly kept me from completely losing it! This community support means everything right now.

Just joined this community after struggling with the exact same "system exception" error for my PFL claim for over 3 weeks now! I've been refreshing that error page constantly thinking it was my browser or internet connection, but clearly this is a massive system-wide issue affecting so many new parents. Reading through all these experiences has been incredibly reassuring - I was convinced I had somehow screwed up my application! I immediately tried the automated phone system at 1-800-300-5616 after seeing @Zainab's suggestion mentioned multiple times, and was finally able to confirm my claim exists and is approved! Still no payment received though. Going to try calling that tech support number 877-238-4373 that @TechNinja shared next, and also dig around for any old EDD debit cards. It's absolutely insane that we have to become detective investigators just to get basic info about our own benefits when we're already exhausted caring for newborns and desperately need this financial support. Thank you everyone for sharing your solutions and experiences - this community has been a total lifesaver during this frustrating mess! At least now I know my claim is real and processing, even if EDD's website is completely broken.

I'm so grateful I found this community! I've been dealing with the exact same "system exception" error for my PFL claim for the past 2.5 weeks and was starting to think I was going crazy. Reading everyone's experiences here has been such a relief - I genuinely thought I had somehow broken my application or done something wrong. Just tried the automated phone system at 1-800-300-5616 that so many of you have mentioned and FINALLY got some answers! My claim is approved and payment was processed on 2/8, but like many others here, I have no idea where it went. Going to search for any old EDD debit cards tonight and definitely try calling that tech support number 877-238-4373 tomorrow. It's absolutely ridiculous that new parents have to become IT specialists and detective investigators just to access basic information about our own benefits when we're already exhausted and stressed about finances. The fact that this broken system is affecting so many families during such a vulnerable time is just unacceptable. Thank you all for sharing your workarounds and experiences - this community support has honestly been the only thing keeping me sane through this nightmare! At least now I know there's hope and my money is probably out there somewhere.

Just joined this community after dealing with the exact same "system exception" error for my PFL claim! I've been stuck with this frustrating message for about 2 weeks now and was starting to panic that something was seriously wrong with my application. Reading through all these experiences has been such a huge relief - I had no idea this was affecting so many other new parents. I'm definitely going to try that automated phone system at 1-800-300-5616 that @Zainab mentioned first thing tomorrow morning. It sounds like that's been the most reliable way for people to at least confirm their claim status exists while this whole online system is broken. It's absolutely maddening that we have to deal with this technical nightmare when we're already sleep-deprived and stressed about caring for a newborn. The fact that so many families are stuck in this same broken system mess is just unacceptable. Thank you everyone for sharing your workarounds and solutions - this community support has been a real lifeline during this whole ordeal!

Just found this community while desperately searching for solutions to this exact same "system exception" error! I've been stuck with this message for my PFL claim for almost 2 weeks now and was starting to think I had somehow broken my application. Reading through everyone's experiences has been such a huge relief - I genuinely had no idea this was a widespread issue affecting so many new parents. I'm definitely going to try that automated phone system at 1-800-300-5616 that @Zainab mentioned first thing tomorrow morning. It sounds like that's been the most reliable workaround for people to at least confirm their claim status while the online system is completely broken. It's absolutely insane that we have to deal with this technical nightmare when we're already exhausted from caring for a newborn and really need this financial support to come through. The fact that EDD's system is this broken during such a critical time for families is just unacceptable. Thank you all for sharing your solutions and experiences - finding this community has honestly been a lifesaver during this whole mess!