EDD PFL online system error message - 'system exception' preventing access to my claim

sameeee thing happening to me! going on 2 weeks with that stupid error. so frustrating especially when ur trying to figure out where ur money is!!! ughhhh

This is a known issue with their system right now. I spoke with an EDD rep last week who said they're having database connection problems when people try to access baby bonding claims filed in January-February 2025. The error doesn't mean there's anything wrong with your claim - just that you can't see it online. You have two options: 1. Wait it out (they said 1-2 more weeks for the fix) 2. Call and speak with a rep who can manually check your claim status If you need to know your status now, definitely try calling. Best times are Tuesday-Thursday right when they open at 8:00am.

Have you tried accessing your claim through the mobile app instead of the website? That worked for me when I kept getting a similar error message. The app seems to use a different connection pathway or something. Worth a try!

OMG the EDD system is TRASH right now! I've been dealing with this same error for my PFL claim for THREE WEEKS and I'm about to lose my mind. Called 37 times last week. THIRTY SEVEN. Never got through. I have bills due and no idea if my claim is even processing! The whole maternity leave system is so broken!!! Why do they make this so hard for new moms???

If you're desperate to get through to EDD quickly, I HIGHLY recommend using Claimyr. It literally saved my sanity during my maternity leave when I had a similar system error blocking access to my claim. They basically call EDD for you and when they get someone on the line, they connect you. Took me from spending 3+ hours on redial to getting through in about 15 minutes. I used it twice and both times got through to a rep who could actually see my claim details when the website was showing errors. Check out their demo video to see how it works: https://youtu.be/DOLxZQb92wM?si=6N1iCQ3a8Cdb2Ay5 or go to claimyr.com

Another thing to try: sometimes you can get claim status info through the automated phone system without speaking to a representative. Call 1-800-300-5616, press 1 for English (or 2 for Spanish), then enter your SSN and follow the prompts. It won't give you all the details, but should at least tell you if your claim is approved/paid/pending. Might help in the meantime!

When I had my twins last year, I kept getting error messages too, but mine was different - something about "claim verification pending" not a system error. Anyway, I found out that sometimes these errors happen because there's a name mismatch between what you entered and what's in their system. Like if you recently got married or use a hyphenated name on some documents but not others. Might be worth checking if that applies to you when you eventually get through to someone.

For anyone still following this thread - I just got off the phone with EDD tech support (different from regular claims support). According to them, the system error when accessing PFL claims is scheduled to be fixed by 2/28. They recommended: 1. Check your mail - they're sending paper notices while the online system is glitchy 2. If you received a debit card from previous claims, check its balance as new payments may still be deposited 3. Try the automated phone system for basic status updates 4. For those who absolutely need to speak to someone, call 877-238-4373 (technical support) first, and they can sometimes check basic claim status before transferring you to claims specialists Hope this helps!