I'm an ex-EDD employee (don't hate me lol). Here's some insider advice: - The best time to call is Tuesday-Thursday, avoid Mondays and Fridays - If you get through to anyone, even if it's the wrong department, ask them to transfer you instead of hanging up - Be super nice to the person who answers, they deal with angry people all day and are more likely to go the extra mile if you're kind - Have all your info ready: claim number, dates, any correspondence you've received - If all else fails, request a callback. It might take a while, but they do get to them eventually Hope this helps someone!

I went through something similar last year with my PFL claim. What finally worked for me was using the "Contact EDD" form on their website multiple times - I submitted it every few days with my case details. It took about 2 weeks, but someone eventually called me back. Also, try calling the general EDD number (1-800-300-5616) and pressing 1 for English, then 2 for employer, then 4 for other - sometimes that gets you to a different queue that's less busy. Hang in there, it's frustrating but you'll get through eventually! 💪

oof, 2 months is rough. i waited 6 weeks for mine and thought THAT was bad. the whole system needs an overhaul fr

I'm going through the exact same thing right now - 10 weeks and counting with no payments. It's absolutely ridiculous how broken this system is. I've tried everything mentioned here: calling (never get through), checking online portal (just says "pending"), even sent written requests. The stress of not knowing when/if you'll get paid while dealing with family issues is just brutal. Has anyone had luck with filing a complaint with the state ombudsman? I'm at my wit's end here.

Pro tip: if you need to call, try using a landline if possible. For some reason, I've had better luck getting through that way. Also, Tuesdays and Wednesdays seem to be less busy. Good luck!

Your numbers definitely look normal! I had a similar breakdown when I was on SDI last year. One thing that helped me was keeping track of my certification dates - make sure you're submitting those on time every two weeks or your payments can get delayed. Also, if you're having trouble reaching the right department, try calling the SDI line specifically at 1-800-480-3287. It's different from the regular unemployment line and usually has shorter wait times. Hope this helps!

I'm going through the exact same thing right now! Filed my PFL claim 2 months ago and it feels like I'm stuck in limbo. The phone system is absolutely brutal - I've probably made 50+ calls and only gotten through once, just to be told they needed more documentation (which I had already submitted twice). One thing that's helped me stay organized is creating a spreadsheet with all my call attempts, confirmation numbers, and what was discussed each time. Also screenshot everything in your online account - I've had things mysteriously disappear from my portal before. Has anyone tried faxing documents instead of uploading them online? I'm wondering if that might be more reliable. At this point I'm willing to try anything! 😩

I'm dealing with the same frustration! Been waiting 8 weeks now and it's driving me crazy. One thing that helped me was calling the disability insurance number (1-800-480-3287) instead of the main PFL line - sometimes they can transfer you or give you updates since PFL claims go through the same system. Also, if you have a case worker assigned, try asking for their direct extension when you do get through. I finally got one after my 4th successful call and it's been a game changer for follow-ups. The whole system definitely needs an overhaul, but hang in there! You'll get through eventually. Keep detailed records of everything like others mentioned - it really does help when you finally talk to someone. Good luck! 🤞

Just wanted to add another tip - if you're submitting everything online through SDI Online, take screenshots of every page showing your submission was successful. I had an issue where EDD claimed they never received my doctor's portion even though it showed as submitted on my end. Having those screenshots helped resolve it quickly when I finally got through to someone. Also, check your EDD account daily for any requests for additional information - they don't always send email notifications and missing their requests can delay your claim processing.

I'm going through this exact same situation right now! My PFL ended last week and I'm dealing with postpartum anxiety that my doctor says needs treatment before I can return to work. Reading all these responses has been SO helpful - I had no idea about the separate systems or that I needed to file a completely new claim. One question though - has anyone had experience with mental health conditions vs physical postpartum issues? I'm worried EDD might be more skeptical of anxiety/depression claims compared to physical recovery issues. My doctor is supportive but I want to make sure we're filling out the forms in the strongest way possible.