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Just make sure you're continuing to certify on time even if you mail it in!! My friend didn't certify for a couple weeks while trying to fix her account issue and they closed her whole claim! Had to start the process all over again. The EDD system is SO unforgiving about deadlines.
One more important thing I forgot to mention - when mailing certifications, make sure you use black or blue ink (not pencil), sign the form, and mail it to the correct processing center listed on your paperwork. Different claim types go to different addresses. Also, keep certifying every two weeks regardless of whether you've received payment for previous periods. Missing a certification period can cause significant delays even with a valid reason.
When I went through this transition from pregnancy disability to baby bonding last year, I found it helpful to reference specific EDD publications during my calls. If you mention Form DE2501FP and specifically say you're filing a "Paid Family Leave claim to bond with your new child following a pregnancy-related disability claim," the representatives usually understand better what you need. The rep who told you that you need to exhaust Medi-Cal was completely confused - possibly thinking about State Disability Insurance (SDI) and private disability insurance coordination, which is a different thing entirely. Keep trying and be very specific about what you're requesting.
Quick update question - have you been able to reach another representative yet? Did they correct this misinformation?
Yes! Finally got through today and spoke with someone who knew exactly what they were doing. You were right - the first rep was completely confused. My PFL claim is now being processed correctly. She said it should take 7-10 days to see the first payment. Thank you all for your help and validation that I wasn't crazy!
One more thing to note - make sure you're regularly checking both your physical mail and your online portal. EDD often sends notices through only one method, not both. If they need additional information regarding Part C, they might mail you a request without posting it to your online account. This happens frequently with baby bonding claims where the care recipient is a minor child.
UPDATE: I finally got through to EDD today using the Claimyr service that someone recommended here (definitely worth it after trying to call on my own for days). The agent confirmed they received my Part C form but said it was missing my son's birthdate in section 2. I'm uploading the corrected form now and she said to expect processing within 5-7 business days. Thanks everyone for your help and suggestions! What a relief to finally get an answer.
Zara Perez
Quick update - I checked with a colleague who processes PFL claims, and he mentioned there's currently a processing backlog for baby bonding claims submitted in the last 6 weeks due to a system update. If your claim falls in this window, that might explain the delay. However, he stressed that you should still contact EDD directly as they may need additional information that isn't showing up on your online portal.
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Victoria Scott
•Thank you! This is really helpful context. I'll definitely keep trying to contact them directly.
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Daniel Rogers
So did you ever get this resolved? I'm curious what ended up being the issue since so many people seem to be experiencing similar delays.
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Victoria Scott
•Yes! Finally got it sorted out yesterday. I managed to get through to EDD using that Claimyr service someone mentioned above, and found out there was an issue with my employment verification. My employer had sent incomplete information. Once that was corrected, my claim was processed within 24 hours and payment should arrive next week. What a relief! For anyone else experiencing delays - definitely check if your employer responded properly to EDD's verification request!
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