Based on what you've shared, this seems like a classic case of documents being received but not properly indexed in their system. While pursuing the appeal is necessary to protect your rights, you should also: 1. Send a written request through the online portal specifically asking for a "Document Search" of your Customer Account Number 2. Include the exact dates you submitted documentation previously 3. Reference that a phone interview was scheduled but never occurred 4. Request immediate reconsideration based on their failure to conduct the scheduled interview If you can get through by phone, specifically request to speak with a "Claim Specialist" rather than a regular representative. Regular reps often can't see all documentation in the system.

I'm going through something very similar right now! Filed for PFL baby bonding after my pregnancy disability ended, they claimed my doctor's forms were never received (I have confirmation screenshots), and then they scheduled a phone interview that never happened. Got denied two days later. What's really frustrating is that I called their customer service line over 20 times trying to get through before the denial letter came, and either got busy signals or was disconnected after waiting on hold for hours. It feels like they're setting us up to fail. I'm filing the appeal this week with all my documentation again, plus the screenshots showing I submitted everything properly. Reading everyone's experiences here gives me hope that the appeal process might actually work, even though it's going to be a long wait without income. Has anyone had success getting temporary financial assistance while waiting for an appeal? This timing with a newborn is just brutal.

Pro tip: if you can, set aside some of the money from each payment. Sometimes they overpay and ask for it back later. Learned that the hard way 😭

Just went through this exact same process last month! After getting my letter of computation, my first payment came exactly 14 days later. I didn't have to certify initially - the payments started automatically. But here's what I wish someone had told me: make sure to ask the agent about your specific payment schedule and if/when you'll need to start certifying. Also, double-check that your direct deposit info is correct if you chose that option. The letter should have most of the details, but definitely confirm your weekly benefit amount and total claim duration. One more thing - if you're planning to work at all during your leave (even just a few hours), ask about how to report that income properly. Good luck getting through to them! 🤞

ugh im in the same boat rn. its like trying to nail jello to a wall getting answers from these ppl. solidarity, friend ✊

I went through something similar last year! Turns out my payment got lost in the mail and was returned to sender. Here's what worked for me: I had to request a "payment trace" - basically asking them to track where the payment went. You can do this by calling the PFL number and specifically asking for a payment trace. They'll investigate and if the payment was indeed returned, they can reissue it as a direct deposit instead of a check. It took about 2-3 weeks but I finally got my money. Don't let them brush you off - be persistent and ask for supervisor if the first person can't help!

This is why we need serious reform in our benefits system. It's ridiculous that people have to jump through so many hoops just to get what they're entitled to. We should all be writing to our representatives about this!

I'm in a similar boat right now - submitted my PFL claim 2.5 weeks ago and still nothing. It's so stressful when you're counting on that money! I've been trying the early morning call strategy that @Liam mentioned, and while I haven't gotten through yet, I did notice the hold times are shorter around 8:15am vs later in the day. Also, @Dmitry's advice about documenting everything is spot on - I started keeping a spreadsheet of all my call attempts and it's already helped me stay organized. Hang in there, we'll get through this! 💪

Thank you all for the helpful information! I've decided to: 1. Try reaching an EDD representative using Claimyr to get official confirmation about my eligibility 2. Visit our base's family support center to learn about military-specific programs 3. Talk to my employer about whether they offer any additional leave benefits 4. Start budgeting for the possibility of unpaid leave It's disappointing that moving to California so recently might disqualify me from benefits despite contributing, but at least now I have a clearer understanding of how the system works. I'll update this thread if I learn anything that might help others in similar situations!

Good luck with everything! I just wanted to add that if you do end up not qualifying for CA benefits, don't forget to check if your employer offers any short-term disability insurance or if you have any personal policies that might cover maternity leave. Some companies also have their own parental leave policies that are separate from state programs. Also, while you're exploring military family support options, ask about dependent care assistance programs - they sometimes have childcare vouchers or other support for new parents that can help offset the financial impact of unpaid leave. Keep us posted on what you find out!