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Anyone else notice that the EDD seems to be getting worse lately? I swear it used to be easier to get ahold of someone...
Don't panic! This happens more often than you'd think. When they call, it's usually just to verify some details or ask for additional documentation. Here's what worked for me: try calling the general PFL line at 1-877-238-4373 first thing in the morning (like 8 AM sharp). If that doesn't work, you can also try the SDI line at 1-800-480-3287. In the meantime, log into your EDD account online and check for any pending tasks or messages. Sometimes they'll send you a notice through the portal even if they tried calling. The key is to respond quickly once you do connect with them. Good luck! 🤞
Update: I finally got through to EDD this morning! They confirmed they received my bonding paperwork and that my claim is being processed. The rep said there will likely be a 7-10 day gap before my first baby bonding payment, but everything is on track. Thanks for all the helpful advice everyone!
So glad you got confirmation from EDD! That must be such a relief. I went through this same transition 6 months ago and the waiting/uncertainty is the worst part. Once you get that first bonding payment, the rest should come regularly every two weeks. The 7-10 day gap is totally normal - I think mine was about 9 days. Take advantage of this time to rest and bond with your baby without worrying about the paperwork side of things. You did everything right!
This is so reassuring to hear from someone who just went through it! The uncertainty really is the hardest part - I keep second-guessing myself about whether I filled everything out correctly. 9 days isn't too bad at all. Thank you for the encouragement about bonding time, I definitely need to focus on enjoying this special time with my baby instead of stressing about paperwork!
idk if this helps, but I had to send in additional medical documentation when I extended my leave. Did they ask you for anything like that?
OMG yes, I went through this exact same thing! Only got paid for 3 days out of my 6-week leave initially. It turned out there was a glitch in their system that wasn't processing the full claim period correctly. What worked for me was emailing them with my claim number and a detailed timeline of what should have been covered. I sent it to the generic PFL email address but also CC'd their customer service manager (you can find the email on their website). Got a response within 48 hours and they fixed it. Also, for extending your leave - make sure you submit the extension request at least 2 weeks before your current leave ends if possible. They're super slow with processing extensions and you don't want a gap in coverage. Hope this helps! The system is frustrating but don't give up 💪
Thank you so much for this amazing checklist! I'm going to start getting organized right away. It's so helpful to hear from someone who's been through it multiple times!
Hey Kai! I just went through this whole process last year and wanted to add a few more tips that really helped me: 1. When you create your SDI Online account, make sure to use the same email address consistently - I made the mistake of using different emails and it caused delays in getting notifications. 2. If you're planning to breastfeed, you might be eligible for additional disability time beyond the standard 6-8 weeks if you have complications. My doctor was able to extend my SDI for breastfeeding-related issues. 3. Keep copies of EVERYTHING - your paystubs, doctor's notes, all EDD correspondence. I had to provide documentation multiple times during my claims. 4. The weekly benefit amount is calculated based on your highest quarter earnings in your base period (usually 5-17 months before your claim). So if you got a raise recently, it might not be reflected in your benefit amount. 5. You can actually start collecting PFL baby bonding leave while your partner is also on their own PFL claim - both parents can take it simultaneously if needed. Hope this helps ease some of your stress! The whole process seems overwhelming at first but you've got this! 💪
This is incredibly helpful! Thank you so much for taking the time to share all these detailed tips. The email consistency point is especially good to know - I definitely would have made that mistake. And I had no idea that both parents could take PFL at the same time, that's really valuable information for planning with my partner. I'm feeling much more confident about navigating this process now with all the advice from everyone here. Really appreciate this supportive community!
Thanks for mentioning the breastfeeding complications extension! I hadn't heard about that before. @Kai Santiago, do you know if that's something you have to request specifically from your doctor, or do they automatically consider it? Also really glad to hear both parents can take PFL simultaneously - my husband was worried he'd have to wait until I was completely done with my leave before he could take any time off.
Grace Lee
guys i think i found a loophole. if you call exactly at 8:01am while standing on one foot and humming the national anthem, you get through instantly
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Mia Roberts
•Can confirm, this works. Source: trust me bro
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The Boss
•Instructions unclear, now I'm on hold with the FBI 😅
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Emma Wilson
Just went through this exact same thing last month! My claim showed "processed" for about 2 weeks before I actually got paid. What helped me was logging into my account daily to check for any new messages or action items - turns out I had missed a small identity verification step that was buried in the notifications. Also, definitely confirm your payment method is set up correctly. The anxiety is real when you're waiting for that money to hit! Hang in there, it will come through eventually.
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