Pro tip: if you can't get through on the main line, try calling right when they open or just before they close. Sometimes you can catch a break in the queue.

I'm going through the exact same thing right now! Filed my claim 6 weeks ago and still nothing. The waiting is killing me financially. I've been trying to call every day but can never get through. It's so frustrating when you need the money to survive and there's just radio silence from EDD. Has anyone had any luck with the online chat feature, or is that just as useless as the phone system?

Oof, been there done that. The PFL process is such a headache. Hang in there, OP! It'll get sorted eventually. In the meantime, document EVERYTHING. Every call, email, letter. It'll help if you need to escalate later.

I'm going through the exact same thing right now! Filed my PFL request 3 weeks ago and radio silence. It's so stressful when you're depending on those benefits. I've tried calling multiple times but can never get through - the line just goes busy or I get disconnected after waiting forever. Has anyone had luck reaching out to their local assembly member's office? I heard they sometimes help with EDD issues. Also wondering if there's a specific department or extension that might be less busy than the main number. This whole system really needs to be fixed - we shouldn't have to jump through so many hoops just to get a response! 😤

I used Claimyr after seeing your recommendation and it actually worked! Got connected to an EDD rep in about 25 minutes. They fixed the issue on their end and I was able to submit my PFL claim right after. Thanks so much for suggesting this - would've been pulling my hair out for days otherwise.

So glad to hear Claimyr worked for you! I was in a similar situation a few months ago - had my baby in December and got stuck in that same SDI-to-PFL limbo. The system glitch is SO common but EDD never seems to fix it on their end. It's frustrating that we have to rely on third-party services just to access benefits we're entitled to, but honestly whatever gets you through to an actual human who can help is worth it. Hope your PFL payments start coming through quickly now! And congratulations on your new baby! 💙

If all else fails, you might need to go to an EDD office in person. Its a pain, but sometimes face-to-face is the only way to get things sorted with these bureaucratic nightmares.

I went through this exact same nightmare last month! Here's what finally worked for me: I called the main EDD number at 8am sharp (1-800-300-5616) and kept pressing 1-2-1 to get to a live person. When I got through, I explained I was locked out of both password and security question. The agent was able to verify my identity using my SSN, birthdate, and some info from my last claim. They reset everything on the spot and walked me through setting up new security questions. The whole call took about 45 minutes once I got through. Don't give up - it's definitely fixable! 💪

Just as a follow-up for anyone reading this thread later - if you're still struggling to get through on the phone for PFL issues, please consider trying Claimyr. Not everyone has the luxury of being able to call 10+ times at 8am (especially with a newborn's unpredictable schedule). Their service saved me hours of frustration with my recent claim, and I've recommended it to everyone in my mom's group who's dealing with EDD issues.

Wow, what a journey! So glad you finally got through and got it resolved. Reading through this whole thread really highlights how broken the EDD system is - it's absolutely insane that new parents have to go through this much stress just to get benefits they're legally entitled to. The fact that your claim was stuck on "pending documentation verification" for weeks when everything was already uploaded is exactly the kind of systemic issue that needs to be fixed. Thanks for sharing your experience and the step-by-step process - this will definitely help other parents in the same situation. Enjoy your bonding time with your little one! 👶