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Hannah White

EDD wrongly denied benefits, confusing residuals with full-time work. Help!

I'm so frustrated with EDD right now. They're saying I returned to work full-time, but that's not true at all. I get residuals from work I did years ago, and it's not even that much money. Now they've denied my benefits because of this misunderstanding. Has anyone else dealt with EDD confusing residual payments with current work? How did you handle it?

I found a way to solve EDD residual payment confusion issues, watch this: https://www.youtube.com/watch?v=mfOMHE-Di9c

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Ugh, that sucks! EDD can be so clueless sometimes. I had a similar issue with freelance work I did ages ago. Have you tried explaining to them what residuals actually are? Sometimes you gotta break it down for them like they're five 🙄

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I tried explaining, but the person I talked to seemed really confused. It's like they've never heard of residuals before! 🤦‍♂️

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Classic EDD... they need better training for their staff. Maybe try asking to speak with a supervisor? Sometimes they know more about these edge cases.

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That's a good idea, I'll give that a shot. Thanks!

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I found a way to actually get someone on the phone at EDD. I used this site's (claimyr.com) calling tool that dials the phone menu, stays on hold, waits for a live agent to pick up, then sends the call to my phone. It does cost $20, but it works. Here's a video about it: https://youtu.be/1X-mEsLtbmQ

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Sounds too good to be true. Does it really work? $20 seems steep just to make a phone call.

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I was skeptical too, but it actually worked for me. Saved me hours of frustration. Worth it IMO.

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How long did you have to wait after using the service?

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It took about 2 hours, but I didn't have to sit by the phone. They called me when an agent was on the line.

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Here's what you need to do: 1. Gather all documentation related to your residuals. This includes contracts, payment statements, and anything showing when the work was actually performed. 2. Write a clear, concise letter explaining what residuals are and how they differ from current employment. Include dates of when the work was done. 3. File an appeal immediately if you haven't already. You usually have 30 days from the date of the denial. 4. In your appeal, clearly state that residuals are not indicative of current work and provide your documentation. 5. If possible, get a statement from your union or guild explaining how residuals work in your industry. 6. Consider seeking help from a workers' rights organization or an employment lawyer who understands entertainment industry pay structures. 7. Be persistent. You may need to explain this multiple times to different people at EDD. Remember, you're not alone in this. The system often struggles with non-traditional employment situations. Stay calm and keep pushing for your rights!

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Wow, thank you so much for this detailed advice! I'll definitely start working on that appeal letter right away.

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This is gold 💯 Saving this for future reference!

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man, the EDD is such a joke. they cant even understand basic stuff like residuals? our tax dollars at work, folks! 🤡

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Have you considered reaching out to your local state representative? Sometimes they can help cut through the red tape with government agencies.

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I hadn't thought of that. Do you know how I would go about contacting them?

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Just google your address + 'state representative'. Most have a constituent services office that can help with stuff like this.

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This happened to me too! It took forever to sort out. Hang in there, OP. The system is broken but you'll get through it eventually.

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Thanks for the encouragement. How long did it take you to resolve it?

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It took about 3 months of back and forth. Keep good records of every conversation!

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idk much about residuals but could you maybe ask your old employer to write a letter explaining the situation? might help clear things up with EDD

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edd needs to get with the times fr. so many ppl have non-traditional income now. they need to update their systems or were all gonna be in this same boat 🚢

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Preach! 🙌 The gig economy is here to stay, whether they like it or not.

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I went through something similar with residuals from old commercial work. What helped me was getting a letter from SAG-AFTRA explaining how residual payments work - basically that they're for work performed in the past, not current employment. If you're in a union or guild, they might be able to provide documentation that EDD will actually understand. Also, make sure to emphasize in your appeal that these payments are sporadic and unpredictable, not regular wages from active employment. The key is being super clear about the timeline - when you did the work vs when you're receiving payments.

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This is really helpful advice! I'm not in SAG-AFTRA but I work in film production and get residuals from some projects. Do you think a letter from my production company or maybe even just detailed documentation showing the original work dates vs payment dates would work the same way? I'm willing to try anything at this point.

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@Ryan Vasquez Yes, absolutely! A letter from your production company explaining the nature of residual payments would definitely help. Make sure they include specific dates showing when the original work was performed versus when payments are issued. I d'also recommend creating a simple timeline document yourself that clearly shows the gap between work completion and residual payments - this visual can really help EDD staff understand that these aren t'wages for current work. The more documentation you can provide showing this is deferred compensation for past work, the stronger your case will be.

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I'm dealing with a similar situation right now! EDD seems to have zero understanding of how creative industry payments work. What's really frustrating is that residuals are literally payment for work you already completed - sometimes years ago. It's not like you're currently employed and earning a regular paycheck. Have you tried explaining to them that residuals are essentially royalties? Sometimes using different terminology helps them understand. I'm also documenting everything - every phone call, every letter, every payment statement with clear dates showing when the original work was done vs when payments were received. It's such a headache but we have to fight for our benefits! Keep pushing back on this.

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You're absolutely right about the royalties angle! I hadn't thought of framing it that way, but that's exactly what residuals are - like getting royalties from a book you wrote years ago. I'm definitely going to try using that terminology when I call them back. It's so frustrating that we have to educate EDD staff about basic industry practices. Thanks for the tip about documenting everything too - I've been keeping notes but I should be more systematic about it. This whole process is exhausting but at least we're not alone in dealing with their confusion!

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