EDD silent after 16 min hold - Doctor's provider form MIA. Any tips?
Has anyone else had issues with their doctor's provider form not being received? I've been waiting for weeks and still no update. Called today and was on hold for 16 minutes only to get complete silence when someone finally picked up. This is so frustrating!
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Riya Sharma
Ugh, I feel your pain! I had the same issue last month. It's like they're purposely making it difficult for us. Have you tried faxing it instead? Sometimes that works better than mailing or emailing.
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Nathaniel Stewart
Thanks for the suggestion! I'll give faxing a try. Did you have to follow up after faxing or did they process it right away?
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Riya Sharma
I had to follow up after about a week. But at least when I called, they could confirm they received it. Good luck!
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Santiago Diaz
Faxing in 2023? What is this, the stone age? 🦕 lol
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Millie Long
I found a way to actually get someone on the phone. I used this site's (claimyr.com) calling tool that dials the phone menu, stays on hold, waits for a live agent to pick up, then sends the call to my phone. It does cost $20, but it works. Here's a video about it: https://youtu.be/1X-mEsLtbmQ
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KaiEsmeralda
Sounds too good to be true. Has anyone else tried this?
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Debra Bai
20 bucks? No way, that's a scam for sure.
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Millie Long
I know it sounds sketchy, but I swear it worked for me. Saved me hours of frustration. Worth every penny imho.
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Gabriel Freeman
Can you explain more about how it works? Do they give you a specific time when they'll call you back?
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Millie Long
Yeah, so you choose the department you need to reach, pay, and then they start calling right away. When they get a real person, your phone rings and you're connected. No specific time given, but I got my call within an hour.
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Laura Lopez
Have you tried checking your online account? Sometimes they update the status there before they actually contact you.
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Victoria Brown
This whole system is a joke. I've been dealing with this for MONTHS. Called over 50 times, sent multiple forms, and still nothing. Anyone know if there's an ombudsman or someone higher up we can complain to?
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Samuel Robinson
I heard you can try contacting your local state representative. They sometimes have connections that can help speed things up.
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Victoria Brown
Thanks for the tip! I'll give that a shot. At this point, I'm willing to try anything 😩
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Camila Castillo
Pro tip: call right when they open. I mean EXACTLY when they open. Set an alarm and everything. I usually get through within 5-10 minutes that way.
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Brianna Muhammad
This! 💯 It's the only way I've ever gotten through.
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JaylinCharles
What time do they open? Asking for a friend 👀
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Camila Castillo
8 AM sharp, my dude. Set that alarm for 7:55 and start dialing at 7:59:59 lol
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Eloise Kendrick
Here's what I've learned after dealing with this for way too long: 1. Always keep copies of EVERYTHING you send them. 2. Send forms via certified mail so you have proof of delivery. 3. Follow up weekly, even if it's annoying. 4. Document every call - date, time, who you spoke to. 5. Use their online portal if possible, it's sometimes faster. 6. If all else fails, contact your state representative or senator. Stay persistent, and don't let them wear you down. It's your right to get this sorted out!
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Nathaniel Stewart
Wow, thank you so much for this detailed advice! I'll definitely start keeping better records. Do you have any tips for getting through their phone system?
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Eloise Kendrick
Glad to help! For the phone system, I've had the best luck calling mid-week (Tuesday or Wednesday) around 10:30 AM. Seems to be a sweet spot between the morning rush and lunch break. And always choose the option for 'existing claim' even if it's not quite accurate - you're more likely to get a human that way.
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Lucas Schmidt
guys. i literaly just went thru this. turns out my doc never sent the form 🤦♂️ double check with your provider before u go crazy on the phone lines
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Freya Collins
Oof, that's rough buddy. But good advice!
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Nathaniel Stewart
Oh man, I didn't even think of that. I'll give my doc's office a call tomorrow. Thanks for the heads up!
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LongPeri
Anyone else feel like we need a complete overhaul of this system? It's 2023, why are we still dealing with fax machines and hour-long hold times? 🤔
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Oscar O'Neil
Preach! 🙌 It's like they're stuck in 1995 or something.
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Sara Hellquiem
For real. My grandma could design a better system than this, and she still uses a flip phone.
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