EDD SDI fax number for form submission - anyone know the right one?

I looked at all my paperwork but the only fax number I see is for the Appeals office, which isn't what I need right now. This is so frustrating!

Thank you SO MUCH! I'll pass this on to my doctor's office. They're a small practice and said something about their system not being compatible with SDI Online, whatever that means.

I want to add something important here - always call EDD about a week after your doctor faxes anything to confirm they received it! My doctor faxed my certification twice and somehow EDD lost both faxes. I ended up waiting 6 weeks with no benefits when my claim should have been approved right away. The fax system is really unreliable.

That's actually an older fax number that some EDD materials still show. They consolidated their fax services in January 2025. The number I provided above should work for all SDI claims including pregnancy disability.

I had the same experience trying to get through to EDD on the phone. Someone at my support group recommended Claimyr (claimyr.com) - they have a service that gets you through to an actual EDD agent quickly. Saved me hours of frustration. They have a video showing how it works: https://youtu.be/1X-mEsLtbmQ?si=1hcSq3KFtCr4oAmd. After my form issues, I used it to confirm they received everything.

oh wow thanks! wish I knew about this before I spent days trying to get through

This is excellent advice, thank you! I'm going to create a cover sheet for them myself with all my information clearly marked.

For 2025, they're using the same fax number for both initial and continuing certifications. But for extensions specifically, make sure your doctor writes "EXTENSION REQUEST" clearly at the top of the form. This flags it for priority processing.

Yeah, that would be easier, but they said their office management software isn't compatible with SDI Online or something technical like that. I wish they would just figure it out!

That's frustrating! Some older medical practice software systems really struggle with the newer online portals. If they absolutely can't use SDI Online, just make sure they follow all the fax tips everyone mentioned above - especially keeping that confirmation sheet and calling to verify receipt. Good luck with your back injury claim!

That's really encouraging to hear! I'm dealing with a back injury claim right now and was worried about delays. Having the confirmation number ready when calling EDD is such a smart tip - I'll make sure to get that from my doctor's office. Did you have to call EDD to follow up or did they contact you once they processed the forms? I'm trying to figure out the best way to stay on top of my claim status without being too pushy.

@Ava Kim For my back injury claim, I waited about a week after my doctor faxed the forms, then called EDD to confirm they received everything. They didn t'automatically notify me - I had to be proactive about following up. The confirmation number really did help though! The EDD rep was able to tell me right away that my forms were in the system and being processed. I d'recommend calling after 5-7 business days to check status, especially since you mentioned having a back injury too. Don t'worry about being pushy - it s'your benefits and you have every right to check on your claim status. Better to call and confirm than wait weeks wondering if something got lost in the system!

@Sebastián Stevens That s'great to hear about the quick processing! I m'actually the original poster dealing with the back injury - your experience gives me hope that things might move faster than I expected. Quick question: when you called EDD with the confirmation number, did you use the regular customer service line or is there a specific number for checking on faxed documents? I want to make sure I m'calling the right place when I follow up next week.

@NeonNebula I used the regular EDD customer service line (1-800-480-3287) and they were able to look up my faxed documents with the confirmation number. The key is to have your Social Security number, claim ID, and that fax confirmation number ready when you call. I actually called about 10 days after the fax was sent, which seemed like the sweet spot - gave them enough time to process it but wasn't waiting too long. Hope your back injury claim goes smoothly!

@NeonNebula I used the regular EDD customer service line (1-800-480-3287) and just mentioned I was calling to check on faxed medical forms. When they asked for my confirmation number along with my claim ID, they were able to pull up the status right away. The rep told me that having the fax confirmation number really helps them locate documents faster in their system. For back injuries specifically, they told me the processing time is usually 5-7 business days once they receive the medical certification, assuming there are no issues with the documentation. Good luck with your claim!

@NeonNebula I used the regular EDD customer service line at (800) 480-3287. When I got through to a rep, I just explained that my doctor had faxed medical certification forms and I had the fax confirmation number. They were able to pull up the document status right away. Pro tip: I called first thing in the morning (around 8:05 AM) and only waited about 20 minutes to get through, which was way better than the horror stories I'd heard about 3+ hour waits. Having your claim ID, SSN, and that fax confirmation number ready made the whole call super quick - maybe 5 minutes total once I got connected.

@NeonNebula I used the regular EDD customer service number (1-800-480-3287) and they were able to look up my faxed forms with the confirmation number. The key is calling early in the morning - I called right at 8am and got through in about 20 minutes instead of the usual hours-long wait. When you get connected, tell them upfront that you're calling to verify receipt of a faxed medical certification and have your confirmation number ready. They can see in their system when forms arrive and whether they've been assigned to a claims processor yet. Hope this helps with your back injury claim!

@NeonNebula I used the regular EDD customer service line at 1-800-480-3287, but when the automated system asked what I was calling about, I selected the option for "checking claim status" rather than filing a new claim. Having that fax confirmation number really did make a difference - the rep was able to pull up my file quickly and confirm they had received and processed my medical certification. Pro tip: call right when they open at 8am for shorter wait times!

@NeonNebula I used the regular EDD customer service line at 1-800-480-3287, but I found the wait times were still pretty brutal (2+ hours). That's actually why I ended up trying Claimyr like someone mentioned earlier - it got me through to an agent in about 15 minutes instead of waiting all day. When I did get through, the rep was able to pull up my fax confirmation immediately and confirm they had received and were processing my forms. For checking fax status specifically, you can also try the automated system first by calling and following the prompts, but having a real person verify is always better in my experience.

@NeonNebula I used the regular EDD customer service line at (800) 480-3287. When I got through (which took about 45 minutes on hold), I told the rep I was calling to confirm receipt of faxed medical forms and gave them my claim number and the fax confirmation number. They were able to pull it up right away and confirm it was in my file. The rep also told me that having the confirmation number saved them from having to search through thousands of faxes manually. Pro tip: call early in the morning around 8am when they open - the wait times are usually shorter then!

@NeonNebula I used the regular EDD customer service line (1-800-480-3287) and just mentioned I was calling to verify receipt of faxed medical forms. When I provided the fax confirmation number, they were able to pull it up pretty quickly. The wait time was still long (about 45 minutes), but having that confirmation number definitely made the actual conversation much shorter. They told me the forms were received and in processing, which gave me peace of mind. I'd recommend calling about 3-4 business days after your doctor faxes to give them time to get it into their system.

@NeonNebula I used the regular EDD customer service line (1-800-480-3287) and they were able to look up my faxed documents using the confirmation number. The key was calling during off-peak hours - I got through around 8:30 AM on a Wednesday with only about a 20 minute wait. When you call, have your SSN, claim number, and that fax confirmation number ready. They'll be able to tell you if the documents were received and what status they're in for processing. Hope your back injury claim goes smoothly!

@NeonNebula I used the regular EDD customer service line (1-800-480-3287) but when I got through to the rep, I specifically mentioned that I was calling to check on a faxed medical certification and had the confirmation number ready. They were able to transfer me to someone in the SDI department who could look up faxed documents. The whole call took about 45 minutes including hold time, but having that confirmation number definitely sped things up once I got to the right person. Good luck with your back injury claim - I hope it processes as quickly as mine did!

@NeonNebula I used the regular EDD customer service line at (800) 480-3287. When I got through to a rep, I just explained that my doctor had faxed medical certification forms and I wanted to confirm receipt. Having that fax confirmation number really did make a difference - the rep was able to pull up my file quickly and confirm they had processed the forms. Pro tip: if you use that Claimyr service someone mentioned earlier to get through faster, make sure you have your confirmation number, claim ID, and SSN ready before you call. The whole conversation took less than 5 minutes once I got connected to an actual person.

@NeonNebula I used the main EDD customer service line (1-800-480-3287) but when the automated system asked what I was calling about, I selected the option for "checking claim status" rather than filing a new claim. The rep was able to look up my faxed documents using the confirmation number. Pro tip: call right when they open at 8am - I got through in about 20 minutes instead of the usual multi-hour wait. Having your claim ID, confirmation number, and the date your doctor faxed everything ready made the call super quick. Hope your back injury claim goes smoothly!

I used the regular EDD customer service line (1-800-480-3287) when I called to check on my faxed forms. When you get through to a rep, just tell them you want to verify that they received medical certification forms that were faxed on a specific date, and have your confirmation number ready. They were able to pull it up right away. The key is having that fax confirmation number - it makes their job so much easier and they seem more willing to help when you come prepared with the details. Good luck with your back injury claim!

@NeonNebula I used the regular EDD customer service line at (800) 480-3287. When I got through to a rep, I just explained that my doctor had faxed medical certification forms and I had the fax confirmation number to help them locate it. They were able to pull it up right away and confirm it was received and being processed. The key was calling during off-peak hours - I called around 8:15 AM on a Wednesday and only waited about 20 minutes. Hope your back injury claim goes smoothly!

@NeonNebula I used the regular EDD customer service line at (800) 480-3287. When I got through to an agent (which took about 45 minutes on hold), I just explained that my doctor had faxed medical forms and I wanted to confirm they were received. Having the fax confirmation number ready definitely helped - the rep was able to pull up my case quickly and confirm the documents were in their system. Pro tip: call early in the morning right when they open at 8am for shorter wait times!

@NeonNebula I used the regular EDD customer service line (1-800-480-3287) when I called to check on my faxed forms. When you get through to a rep, just tell them you're following up on medical certification forms that were faxed and have the confirmation number ready. They should be able to pull it up in their system pretty quickly. The key is calling during off-peak hours if possible - I had better luck getting through around 8:30 AM or after 2 PM. Hope your back injury claim goes smoothly!

@NeonNebula I used the regular EDD customer service line (1-800-480-3287) and just mentioned I was calling to verify receipt of faxed medical documents. The rep was able to pull up my claim with my SSN and then I gave them the fax confirmation number. They confirmed the documents were in their system and told me the processing timeline. One tip - I called around 8:15 AM on a Wednesday and got through in about 45 minutes, which seemed much better than the horror stories I'd heard about 3+ hour waits. Timing really does matter with EDD calls!

@NeonNebula I used the regular EDD customer service line (1-800-480-3287) and just mentioned I was calling to check on faxed medical forms. Having that confirmation number really made a difference - the rep was able to pull up my case quickly instead of me having to explain everything from scratch. I called about a week after my doctor faxed the forms, which seemed like the right timing. Good luck with your back injury claim! The waiting is definitely the hardest part.

@NeonNebula I used the regular EDD customer service line (1-800-480-3287) but when the automated system asked what I was calling about, I selected the option for "check claim status" rather than filing a new claim. When I got through to an agent, I mentioned right away that I was calling to confirm receipt of faxed medical documentation and gave them the fax confirmation number. The rep was able to pull it up quickly and confirm it was in their system. Pro tip: call early in the morning (right when they open at 8am) - the wait times are usually shorter then!

@NeonNebula I used the regular EDD customer service line (1-800-480-3287) and just mentioned I had faxed medical forms and wanted to confirm receipt. The rep was able to look it up with my SSN and the fax confirmation number. Pro tip: call right when they open at 8am - I got through in about 15 minutes instead of the usual hour+ wait. They told me the status right away and even mentioned my benefits would start processing that week. Good luck with your back injury claim!

@NeonNebula I used the regular EDD customer service line at (800) 480-3287, but when you get through to the automated system, select the option for "claim status" rather than general inquiries. The rep was able to pull up my fax records right away when I gave them the confirmation number and my claim ID. One tip - call early in the morning (right when they open at 8am) or try the Claimyr service that @Ezra Beard mentioned earlier in this thread. The wait times are brutal otherwise. Hope your back injury claim goes smoothly!

@NeonNebula I used the regular EDD customer service line (1-800-480-3287) and just mentioned I was calling to verify receipt of faxed medical forms. The rep was able to pull up my claim and check their fax log using the confirmation number. No special department needed! Just be prepared for a long hold time - I called around 8 AM and still waited about 45 minutes. But having that fax confirmation number definitely made the actual conversation quick once I got through.

@NeonNebula I used the regular EDD customer service line (1-800-480-3287) and just mentioned I was calling to verify they received faxed medical forms. When I gave them the fax confirmation number along with my claim ID, they were able to pull it up right away. The rep told me that having the confirmation number really helps them locate faxed documents in their system faster. I called about 3 days after the fax was sent, which seemed like a good timing - not too soon but early enough to catch any issues. Hope this helps with your back injury claim!

@NeonNebula I used the regular EDD customer service line at 1-800-480-3287, but I called right when they opened at 8am to avoid the worst wait times. When I got through, I just told them I wanted to check on the status of medical forms that were faxed and gave them the confirmation number along with my claim ID. The rep was able to pull up the fax record right away and confirm it was received and being processed. I'd recommend calling within a week of your doctor faxing the forms just to make sure everything went through properly!

@NeonNebula I used the regular EDD customer service line (1-800-480-3287) and just mentioned I was calling to verify receipt of faxed medical forms. The rep was able to look up my claim using my SSN and the fax confirmation number. I called about a week after my doctor faxed the forms, which seemed like the right timing - not too early but not so late that I'd miss any potential issues. Hope your back injury claim goes smoothly!

@NeonNebula I used the regular EDD customer service line (1-800-480-3287) but when the automated system asked about my call reason, I selected the option for "claim status" rather than general questions. When I got through to a rep, I immediately mentioned I was calling to confirm receipt of faxed medical forms and had a fax confirmation number. That seemed to route me to someone who could actually access the fax system records. The whole call took about 15 minutes once I got through, which was way better than I expected! Hope this helps with your back injury claim - wishing you a smooth process!

@NeonNebula I used the regular EDD customer service line (1-800-480-3287) but had to navigate through the menu options to get to disability claims. When I got through to a rep, I mentioned I was calling to verify receipt of faxed medical forms and had the confirmation number ready. The rep was able to pull up my claim and confirm they had received the documents within about 2 minutes. Much easier than I expected! Just be prepared for the usual long hold times - I called around 8:30 AM and still waited about 45 minutes, but it was worth it for the peace of mind.