EDD SDI claim stuck on "pending doc info" despite doctor submitting forms - typical wait times?

I just went through this exact same thing with my pregnancy disability claim! It said "pending doc info" for almost 4 weeks even tho my OB confirmed they sent everything in. I finally got through to an EDD rep who told me they have a HUGE backlog of medical forms to process - apparently they're taking 3-5 weeks right now to even look at the doctor's certification once they receive it. The rep told me the online status doesn't update in real-time. My claim finally got approved last week (took about 26 days total). Hang in there!

same happened to me. waited forever and then got denied cuz they said my doctor didnt fill out the form right. turns out they just didnt process it. call them!!!

Unfortunately, this kind of delay is normal with SDI claims right now. The average processing time at EDD is currently 20-30 days, even when all documentation is submitted correctly. The online status often doesn't update accurately, which adds to the confusion. Here are some things you can do to help move things along: 1. Ask your doctor's office to resubmit the certification form (DE 2501) - sometimes the forms get lost in the system or have minor errors that cause delays 2. Submit a request through your SDI Online account asking for a status update 3. If your claim has been pending for more than 30 days, you can file a formal complaint with EDD 4. Check if your doctor used the correct EDD Customer Account Number on the form - this is a common error that causes delays One important thing to know: if your claim is eventually approved, you'll receive backpay for all the weeks you were eligible, starting after your 7-day waiting period. So you won't lose any benefits due to processing delays.

I had foot surgery back in September and it took them 6 weeks to process my claim! And I called like every single day and couldn't get through. It was so frustrating but eventually got approved and they backdated the payments. The online system is basically worthless for updates.

After being in the same situation with my SDI claim (stuck on pending for weeks), I finally found a service called Claimyr that got me through to an EDD rep in about 10 minutes instead of spending hours redialing. You can see how it works here: https://youtu.be/1X-mEsLtbmQ?si=1hcSq3KFtCr4oAmd The rep I talked to was able to see that my doctor's certification had actually been received but was sitting in a processing queue. She manually reviewed it while I was on the phone and approved my claim right then. Worth checking out if you're desperate to talk to someone at EDD - their website is claimyr.com

Based on my experience working in healthcare and helping patients with disability claims, there are a few important things to understand about the current EDD SDI process: 1. The "pending doctor info" status often stays active in the system even after the medical certification has been received. This is a known issue with their online portal. 2. The current processing timeframe for initial SDI claims is approximately 3-4 weeks from the date all required documentation is received. This has increased from the previous 2-week standard due to staffing shortages. 3. For knee surgery specifically, make sure your doctor indicated the correct recovery period based on your occupation. Construction work requires a longer certification period than sedentary work, and this can trigger additional review. 4. You can request an expedited review if you're experiencing financial hardship. This must be done by phone or through the Contact EDD feature in your online account. The good news is that when your claim is approved, you'll receive retroactive payments from the 8th day after your disability began (following the mandatory 7-day waiting period).

My brother works for EDD (not disability side tho) and he says their systems are ANCIENT and half the time the different departments can't even communicate with each other properly. He says the disability dept is especially backed up right now. When I filed disability last year they lost my paperwork TWICE and I had to have my doctor resubmit everything. Total nightmare. Took almost 6 weeks before I saw a penny.

Update: Just wanted to check in and see if there's been any progress with your claim. Have you been able to contact EDD or get any updates from your doctor's office about resubmitting the forms?