Hey OP, don't lose hope! I was in the same boat last year and eventually got it sorted. Just keep pushing and don't let them ignore you!

@Abigail Spencer - I went through something similar earlier this year. Here's what finally worked for me: 1) Try using a different email address to create a new ID.me account if possible, 2) For the phone number issue, you can update it by calling the general EDD line (even if it takes forever to get through), 3) Send your ID verification documents via certified mail with return receipt - this creates a paper trail they can't ignore. Also, if you have a local assembly member's office, they often have EDD liaisons who can help expedite these cases. Don't give up - the system is frustrating but you will get through this! 💪

This is such valuable information for anyone dealing with EDD SDI issues! I'm bookmarking this thread because the terminology and timing tips are gold. It's honestly ridiculous that we need to become fluent in their internal processes just to access benefits we're legally entitled to, especially when we're already dealing with health issues that prevent us from working. The fact that something as simple as a slightly updated diagnosis code can trigger a "processing exception" that requires manual intervention shows how outdated their systems are. And the disconnect between what doctors submit and what the system actually processes is maddening. For anyone still struggling with this - definitely try the 8am strategy and use the specific terms mentioned here: "processing exception," "certification flag," and "pending certification review." Having your doctor's submission date and any confirmation numbers ready seems to make a big difference too. Thanks to everyone who shared their experiences - this kind of peer knowledge sharing is often more helpful than EDD's own customer service!

This thread is incredibly helpful and should definitely be a resource for others! I'm dealing with a similar situation where my doctor submitted my continuation form but payments stopped. What really stands out to me is how consistent this issue seems to be - it's clearly a systemic problem with how EDD processes these forms rather than individual cases. I'm curious for those who successfully resolved this - did the reps mention anything about preventing this from happening again in the future? Like, is there a way to flag your account or have your doctor include specific notes to avoid the diagnosis code flagging issue? It seems like once you know about this problem, there should be ways to prevent it from recurring with future certifications. Also wondering if anyone has tried contacting their doctor's office to make them aware of this processing issue? It might help if medical offices knew about the diagnosis code sensitivity so they could be more careful about how they submit continuation forms.

Have you tried contacting your local EDD office directly? Many offices have bilingual staff who can help in person. Also, there are several community organizations that offer free assistance to Spanish speakers navigating EDD claims - organizations like Centro Legal de la Raza or local immigrant resource centers often have volunteers who can help translate or even make calls with you. Don't give up, there are people who want to help!

I really sympathize with your struggle, @Mateo Martinez. The language barrier makes an already difficult system even harder to navigate. In addition to the great suggestions others have shared, you might want to try calling the EDD disability line at 1-800-480-3287 and pressing 1 for Spanish when prompted. I've also heard that calling right when they open at 8 AM or during lunch hours (12-1 PM) can sometimes have shorter wait times. Another option is to visit your nearest One-Stop Career Center - they often have bilingual staff and can help you navigate the system in person. Don't lose hope, you deserve to get the help you need!

Just wanted to say thank you to everyone who's shared their experiences here! I'm in a very similar situation to the original poster and was honestly pretty anxious about the whole extension process. Reading through all these detailed responses has been incredibly reassuring and informative. I especially appreciate the step-by-step advice from @Luca Esposito and @CosmosCaptain, and the practical organization tips from @Nia Wilson are going to be a lifesaver. The spreadsheet idea is something I never would have considered but makes perfect sense when dealing with all these moving parts. It's also comforting to know that most people don't need to file brand new claims for extensions - that was my biggest worry. I'm going to start gathering my medical documentation and create that tracking system before I make any calls. Has anyone had experience with extensions that cross over into a new calendar year? I'm wondering if that creates any additional complications with the process. Thanks again everyone for making this feel so much less overwhelming! 🙏

This thread has been incredibly helpful! I'm actually in the middle of a disability extension process myself and was feeling pretty lost until I found all this great advice. One thing I wanted to add that hasn't been mentioned yet - if you're working with a disability attorney or advocate, definitely loop them in early about the extension. Mine helped me understand which forms were actually necessary versus just "nice to have," which saved me a lot of time and stress. They also knew exactly which medical documentation would carry the most weight with my specific insurance company. For anyone feeling overwhelmed by all the paperwork and phone calls, remember that you're not alone in this! The fact that there are so many people here sharing similar experiences shows how common (and confusing) this process is. Don't be afraid to ask for help or clarification - better to ask too many questions than to miss something important. @AstroAce - you're going to get through this! Based on everything people have shared here, it sounds like you're asking all the right questions and being proactive about the process. That's honestly half the battle. 💪

I'm dealing with this exact same issue! My claim just disappeared from the system yesterday and I was honestly panicking until I found this thread. It's both frustrating and reassuring to see how common this problem has become lately - frustrating because we shouldn't have to deal with these system glitches when we're relying on these benefits, but reassuring because it means it's likely a technical issue rather than something wrong with our individual accounts. I'm definitely going to try the mobile app suggestion first since that seems like the easiest quick fix to check. The advice about calling right at 8 AM sharp seems to be the consensus from everyone who's actually gotten through successfully, so I'll be setting multiple alarms for that! That $20 calling service is starting to sound pretty reasonable too - I mean, what's $20 compared to potentially wasting an entire day on hold with that awful EDD music? Sometimes you have to weigh your sanity against the cost. Really appreciate everyone sharing their experiences and practical advice here. This community is honestly a lifesaver for navigating EDD's endless technical chaos. I'll definitely report back with updates once I try these suggestions. Hoping we all get this resolved soon! 🤞

I'm going through this exact same nightmare right now! My claim disappeared from the system about 4 days ago and I've been losing sleep over it. Finding this thread has been such a relief - seeing that so many others are experiencing the same issue makes me feel way less panicked about the whole situation. The mobile app suggestion is brilliant - I can't believe I didn't think to try that! Definitely downloading it right now to see if it shows anything different than the website. And wow, the unanimous advice about calling at exactly 8 AM is super helpful. I had no idea timing could make such a huge difference with getting through to EDD. That $20 calling service is honestly looking more and more appealing. I mean, what's twenty bucks compared to potentially sitting on hold all day listening to that torturous EDD music? Sometimes you just have to invest in your sanity! It's so frustrating that we have to become detectives just to figure out what's wrong with their system, but this community is absolutely amazing for sharing real solutions that actually work. I'm going to try the mobile app first, then the 8 AM call strategy if needed. Will definitely update everyone on how it goes - fingers crossed we all get this resolved soon! Thanks everyone for making this feel less overwhelming! 🙏