Update: I FINALLY got through this morning! For anyone else struggling, I followed the advice to call exactly at 8:00am, and after trying 6 times in a row, I actually got into the queue instead of getting hung up on. Waited about 45 minutes but finally spoke to someone. The agent was actually super helpful once I got through. Turns out my doctor sent the certification to the wrong department (???), so the agent transferred me to someone who could help sort it out. They're sending a new certification form to my doctor and putting a note on my claim. I'm still going to ask my doctor to resubmit anyway just to be safe. Thanks everyone for your help and suggestions! This system is absolutely broken, but at least I have some direction now.

Wow, what a journey! So glad you finally got through and got some answers. It's absolutely ridiculous that it takes this much effort just to check on a legitimate disability claim. The fact that your doctor sent the certification to the wrong department really shows how confusing this whole system is - even healthcare providers who deal with this regularly get mixed up! For anyone else reading this thread, Dyllan's experience really highlights why it's so important to follow up on everything with EDD. Things get lost, misdirected, or stuck in the system all the time. Always ask for confirmation numbers, case notes, and don't assume anything was processed correctly just because someone submitted it. Hope your claim gets resolved quickly now that you have someone actively working on it!

I'm brand new to this community and currently waiting for my first SDI payment after a recent surgery. My payment shows as "issued" yesterday and reading through this entire thread has been such a relief! I was starting to panic thinking something went wrong, but seeing @Jayden Reed's experience and successful outcome, plus @Lola Perez's detailed explanations about the ACH system and business day counting, has really put my mind at ease. I had no idea that weekends and holidays don't count toward the processing timeline. It's incredible to see such a supportive community where people share real experiences and actually come back with updates. Based on everyone's consistent timelines here, I'm going to wait until Thursday before contacting EDD. Thank you all for sharing your knowledge - this thread should definitely be a go-to resource for new SDI recipients!

I'm brand new to this community and just filed my first SDI claim last week after a work-related back injury. This entire thread has been absolutely invaluable! Even though I'm not at the payment stage yet, reading through everyone's experiences about the "issued" vs "received" timeline has already prepared me so much better for what to expect. @Jayden Reed, thank you for not only sharing your initial concern but especially for coming back with the positive update - it really shows how this community supports each other and gives newcomers like me confidence that the system works as described. @Lola Perez, your detailed breakdown of the ACH process and business day rules is incredibly educational - I had no clue about weekends and holidays not counting toward processing time. It's amazing to see such consistent experiences across so many different members. I'm definitely bookmarking this thread as my go-to reference for when I hopefully reach the payment phase soon. The injury recovery process is stressful enough without having to worry about navigating unfamiliar systems, but this community clearly provides the real-world guidance that makes all the difference. Thank you all for sharing your knowledge and creating such a supportive environment!

I'm dealing with something similar right now! Just joined this community because I've been searching everywhere for answers. Got approved for 12 days but only received payment for 8 days. It's so frustrating when you're already dealing with health issues and then have to chase down money you're legally entitled to. Reading through everyone's experiences here is really helpful - sounds like the secure messaging approach through the online portal is the way to go. Going to try that first before attempting to call. Thanks to everyone who shared their solutions, this gives me hope that it can actually get resolved!

I'm so sorry you're dealing with this! I had a very similar situation a few months ago - approved for 16 days but only got paid for 11. What ended up working for me was logging into my online account and going to the "History" section to compare what was actually approved versus what showed as paid. I found there was a discrepancy in their system where some of my weekend days weren't calculated properly. I sent a secure message through the portal with screenshots showing the difference and included my claim number and the exact date range from my doctor's note. It took about 8 business days, but they issued a correction payment for the missing 5 days. The key is being super detailed in your message - include your claim number, the exact dates you were approved for, what you actually received payment for, and reference your doctor's certification. Don't give up! You're entitled to those missing days and they will eventually make it right. The system is definitely frustrating but persistence pays off. Keep us updated on how it goes! 🙏

I'm new here but wanted to chime in since I literally just dealt with this exact situation two weeks ago! My primary care doctor said the same thing about not being able to extend another doctor's claim for my postpartum anxiety. What worked for me was printing out the EDD Disability Insurance handbook section that specifically talks about physician changes during a claim. There's a clear statement that says "You may receive treatment from different physicians during your disability period without affecting your claim." I highlighted that part along with the section explaining the DE 2525XX form. When I showed this to my doctor, she immediately understood and said "Oh! I thought you were asking me to take over someone else's medical decisions, but you just need me to assess your current condition." The whole thing was resolved in about 5 minutes once she realized what was actually being asked. Your doctor is definitely wrong about needing a new claim - you'd only file a new claim if you had completely recovered and then developed a different condition later. Since you're continuing treatment for the same PPD, it's absolutely just an extension. Don't let them talk you into losing that week of benefits! You've got enough to deal with without unnecessary bureaucratic hassles.

I'm new to this community but wanted to share my experience since it sounds exactly like what you're going through! I just dealt with this same situation about a month ago when my therapist left her practice in the middle of my disability claim for postpartum anxiety. My new therapist initially said the exact same thing - that she couldn't extend someone else's claim and I'd need to file fresh. But I called EDD directly and they confirmed that's completely wrong. They explained that for the same ongoing medical condition, ANY licensed physician can complete the DE 2525XX extension form using your existing claim number. What finally convinced my therapist was when I brought a printed copy of the DE 2525XX form along with the EDD webpage that explains physician changes during claims. I also explained it as "I need medical certification that my condition is ongoing" rather than asking her to "extend a claim" - the framing made a huge difference because it focused on the medical assessment (which she's comfortable with) rather than the bureaucratic process. The whole thing ended up taking maybe 10 minutes once she understood what was actually being requested, and my benefits continued without any interruption or waiting period. You're absolutely right to push back on this - don't let them talk you into filing a new claim and losing a week of benefits! Your doctor can definitely do the extension, they just need the right information. Bring that DE 2525XX form and you should be all set! 💙

I'm new to this community but facing the exact same situation! I'm a CA resident who's been working remotely for a company in Colorado for about 8 months. They also won't withhold CA SDI, insisting they only handle Colorado taxes since that's where their headquarters are located, even though I work from my home office in Sacramento every day. I've been really stressed about this because I'm scheduled for knee surgery later this year and will definitely need disability benefits. Reading through this entire discussion has been such a huge relief - I had no clue about Form DE 2588 or that my previous California employment could still help with eligibility! I worked in California for about 4 years before taking this remote job, so based on what everyone's shared here, it sounds like I might still have some options. Luca's success story is especially encouraging - knowing someone actually got partial benefits approved through this process makes it feel much more doable. I'm starting my documentation collection today - emails where I've mentioned working from home in CA, utility bills, home office setup receipts, lease agreement, and maybe those workspace photos that were suggested. The advice about being overprepared rather than scrambling during a health issue really resonates with me. This thread has been incredibly valuable - the real experiences and practical tips here are exactly what you can't find anywhere in official EDD materials. Thank you all for sharing your stories and creating such a supportive resource for those of us navigating this confusing remote work SDI situation!

I'm new to this community but dealing with a very similar situation! I'm a CA resident who's been working remotely for a company in Washington state for about 13 months. They also refuse to withhold CA SDI, saying they only handle WA state requirements since that's where I'm "physically working" according to their HR department, even though I'm at my home office in San Diego every single day. I've been really anxious about this because I have some ongoing health issues that could potentially require disability leave. This entire thread has been incredibly helpful and reassuring - I had absolutely no idea about Form DE 2588 or that previous California work history might still count toward eligibility! I worked in California for about 3.5 years before taking this remote position, so it sounds like I might still have some options based on everyone's experiences here. Luca's success story especially gives me hope that this process can actually work with proper documentation. I'm going to start gathering everything immediately - emails where I've mentioned my home office setup to my employer, utility bills, lease agreement, home office expense receipts, and maybe even those workspace photos that were suggested. The advice about being proactive rather than waiting until you actually need benefits really hits home. This community has been such an amazing resource - the real-world experiences and practical advice here are exactly what you can't find in any official EDD documentation. Thanks to everyone for sharing your stories and helping newcomers like me understand this confusing remote work SDI system!