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I'm dealing with a very similar situation right now - day 14 of "pending medical certification review" for my knee surgery claim. This thread has been absolutely invaluable! I tried the 8:01 trick this morning after reading Mohamed's success story and actually got through on my second attempt. The wait was about 35 minutes, but that's nothing compared to the weeks I've been trying. The agent told me my claim was also held up due to a last day worked discrepancy (just like Mohamed experienced). Apparently my employer reported I worked a half day on Friday, but I had put down Thursday as my last full day. She was able to fix it immediately and said to expect processing within 5-7 business days. For anyone still struggling with this - the specific timing and question approach really works. When I got through, I immediately said "I need to check if there's a discrepancy between my last day worked and what my employer submitted, and verify my medical certification doesn't have any review flags." The agent knew exactly what to look for and resolved it in under 10 minutes. This community is amazing - thank you all for sharing these strategies! Will definitely update when my claim finally processes.
That's fantastic news Kyle! So glad the 8:01 trick worked for you too and that you were able to get it resolved so quickly once you got through. It's amazing how many people are running into this exact same last day worked discrepancy issue - it really seems like a systemic problem with how the information gets communicated between employers and EDD. Your approach of being super direct and specific with the agent from the start is exactly what Lucas recommended, and it clearly works! 14 days of waiting must have been so stressful, but you're proof that persistence pays off. Thanks for sharing your success and confirming that these strategies actually work - it gives everyone else here so much hope. Can't wait to hear when your benefits finally start coming through!
Wow, this thread is incredibly comprehensive and helpful! As someone who just started dealing with EDD SDI for the first time (my claim has been in "pending medical certification review" for 5 days now), reading through all these experiences and strategies has been both educational and reassuring. The 8:01 timing trick is such a clever discovery - it makes perfect sense that waiting just 60 seconds would help avoid the massive rush of everyone calling exactly at 8:00 AM. I'm definitely going to try this tomorrow morning, and if that doesn't work, Lucas's Tuesday 2:30 PM strategy sounds like a great backup plan. The last day worked discrepancy issue that both Mohamed and Kyle experienced is something I never would have thought to check for. I'm going to call my HR department today to verify what date they submitted versus what I put on my claim form. It's incredible that such a small detail can cause weeks of delays. What really stands out to me is how much difference being specific with your questions makes. Instead of just asking "what's the status of my claim," asking directly about date discrepancies and medical certification flags seems to get much better results from the agents. Thank you to everyone for sharing these strategies and creating such a supportive community. It makes dealing with this frustrating system so much more manageable when you have real solutions from people who've actually gotten through it!
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I'm so sorry this happened to you! This is absolutely terrifying and the fact that multiple people are reporting compromises today is really alarming. I haven't experienced this myself but I've been lurking in this community for a while and have seen how these situations play out. Everyone's advice about calling Money Network immediately is spot on - that 1-866-692-9374 number keeps coming up. The early morning call strategy sounds smart too to avoid the worst wait times. What really concerns me is this pattern of multiple accounts being hit today. That's way too suspicious to be coincidence. When you call them, definitely push them on whether they're seeing an uptick in fraud reports or if there's been any kind of security incident they haven't disclosed. Document absolutely everything - screenshots, call logs, reference numbers, who you talked to and when. And don't let them minimize this or make you feel like it's just "one of those things." If this is a bigger breach, they need to be held accountable. Filing that CFPB complaint seems like a really good move too based on what others have shared. Hang in there and keep us posted! This community really does have your back and it sounds like people have successfully gotten their money back, even if it takes persistence. You've got this! 💪
Thank you so much for the support and advice! I really appreciate how this community comes together to help each other out. You're absolutely right about not letting them minimize this - I was already starting to doubt myself wondering if I was overreacting, but seeing multiple people get hit today really does seem like more than just bad luck. I'm going to be prepared with all my screenshots and questions when I call them tomorrow morning. The idea of demanding they tell me if there's been a security incident is really smart - I probably would have just accepted whatever explanation they gave me without pushing for the real truth. It's scary but also empowering to know we have rights as consumers and don't have to just accept whatever these companies tell us. Thanks for the encouragement! 🙏
I'm so sorry this happened to you! Account compromises are incredibly stressful, especially when it's your benefits money. I haven't personally dealt with this specific situation, but I've been part of this community for a while and have seen how these cases usually go. What's really concerning me is seeing multiple people in this thread mentioning their accounts were compromised TODAY - that's way too much of a coincidence. This pattern suggests there might be a larger security breach that Money Network hasn't disclosed yet. Here's what I'd recommend based on what I've observed from other cases: 1. Call Money Network immediately at 1-866-692-9374 (yes, the wait times are brutal but it's essential) 2. Ask specifically for their fraud department - don't let them transfer you around 3. Request they freeze your account while investigating 4. Get a case reference number and document everything 5. When you call, ASK them directly if they're seeing increased fraud reports today or if there's been any security incident The fact that this is happening to multiple people simultaneously is NOT normal "random fraud" - push them for real answers about what's going on with their systems. Also consider filing a CFPB complaint online if they don't take this seriously. Document everything with screenshots before your account gets frozen. Stay strong and keep us updated! This community has seen people successfully recover their funds, but it takes persistence. We're all rooting for you! 💪
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Just wanted to add my experience as someone new to this community - I went through a very similar situation last year during my maternity leave disability claim. The automated certification system failed for about 6 weeks, and like many others here, I spent countless hours trying to reach EDD. What finally worked for me was persistence with the early morning calling strategy (8:00 AM sharp) and specifically asking the representative to check for "system flags" or "automation holds" on my account. The agent found that my account had been flagged for manual review due to some glitch, and once they cleared it, all my back certifications were processed within a week. It's incredibly frustrating that this seems to be such a widespread issue, especially knowing how much stress it causes when you're already dealing with a disability and depending on these benefits. For anyone still struggling with this, don't give up - the problem is almost always on their system side, not something you did wrong. Document everything (dates you called, reference numbers, agent names if possible) as it can help speed up resolution if you need to escalate later.
Thank you for sharing your experience! As someone brand new to this community and currently navigating my first SDI claim, it's incredibly helpful to hear from people who've successfully resolved this exact issue. Your point about documenting everything is really smart - I hadn't thought about keeping track of reference numbers and agent names, but that makes total sense for follow-up calls. It's both maddening and oddly comforting to see how common this "system flag" problem is across different types of disability claims (back surgery, knee surgery, maternity leave, etc.). Reading all these experiences has given me a much clearer game plan: call at 8am, ask specifically about system flags or automation holds, and don't take "the forms should arrive soon" as an answer. The fact that so many of you have gotten your back pay processed once the issue was identified gives me hope that this will work out. Thanks for creating such a supportive environment for those of us just figuring this all out!
As a newcomer to this community, I want to say how incredibly helpful this entire thread has been! I'm currently in week 3 of waiting for my SDI continuation forms after my first payment (herniated disc recovery), and reading about everyone's experiences - especially the successful resolution with the "system flag" issue - has been such a relief. I was starting to panic thinking I had somehow messed up my claim or missed a deadline. The specific advice about calling at exactly 8:00 AM and asking about "system flags" or "automation holds" gives me a concrete action plan instead of just randomly dialing and hoping. It's frustrating that so many people seem to experience this same glitch, particularly with early 2025 claims, but knowing it's a known system issue rather than user error makes me feel much more confident about getting it resolved. Thank you all for sharing such detailed experiences and creating a space where newcomers can get real, practical advice from people who've actually navigated these challenges successfully!
Welcome to the community! I'm also pretty new here and dealing with my first SDI claim (wrist surgery recovery). Reading through this thread has been such an eye-opener - I had no idea this "system flag" issue was so widespread, especially for early 2025 claims. Like you, I was starting to worry I'd done something wrong when my certification forms stopped coming after the first payment. The detailed experiences everyone has shared here, from the specific calling strategies to knowing exactly what to ask EDD representatives, has been invaluable. It's given me the confidence to keep pushing for a resolution rather than just waiting and hoping. Thank you for adding your voice to this discussion - it helps knowing there are others of us newcomers going through the exact same situation and that there's a clear path forward based on everyone's successful experiences!
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I've been following this thread and wanted to share one more approach that worked for me after months of being locked out. If you've tried all the browser/network troubleshooting and still can't get in, try this sequence: 1) Go to the EDD website and look for the "Create New Account" option, but DON'T actually create one yet 2) On that page, they usually have a link that says something like "Already have an account but can't access it?" 3) This takes you to a different recovery flow that's separate from the standard password reset 4) They'll ask you to verify your identity using your SSN, DOB, and some security questions 5) This process can actually unlock accounts that are stuck in error code limbo The key is that this identity verification flow seems to bypass whatever system flags are causing the generic error codes. It's like a back door into the account recovery process that most people don't know exists. Also, one timing tip: I noticed the system seems more stable on weekends when fewer people are trying to access it. Try Saturday morning around 8-9 AM - that's when I finally got through after weeks of weekday attempts. Hope this helps add another tool to everyone's troubleshooting arsenal! This community has been amazing at sharing solutions. 🙌
Angel, this is such a valuable tip! I had no idea there was a separate recovery flow hidden behind the "Create New Account" process - that's like discovering a secret pathway that bypasses all the usual roadblocks. The fact that it uses identity verification to unlock accounts stuck in error code limbo makes total sense, since it sounds like many of these issues are actually security flags masquerading as technical errors. Your weekend timing strategy is brilliant too - I never thought about the server load factor affecting not just speed but actual functionality. Saturday morning at 8-9 AM is definitely going on my list to try next. This whole thread has been like uncovering all the hidden tricks and workarounds that EDD doesn't advertise but that actually work in practice. Between the browser switching, network changes, system migration awareness, assembly member contacts, and now this secret recovery pathway, we've basically created the unofficial EDD troubleshooting guide that should exist but doesn't! Thanks for adding this crucial piece to the puzzle - I bet this back door approach will help a lot of people who are stuck in that error code limbo! 🙏
I've been battling similar EDD access issues for the past two weeks and this thread is a goldmine! Reading through everyone's experiences, I realize I've been making several mistakes - using Safari, trying password resets repeatedly without waiting, and never considering that my IP might be flagged. What really stands out to me is how many different root causes can hide behind the same generic "error code" message. It could be browser compatibility, IP flagging, account migration issues, outstanding identity verification, conflicting saved passwords, or even just server overload during peak hours. I'm going to try Angel's "secret recovery pathway" approach first since that sounds like it might bypass whatever security flag is blocking my regular login attempts. If that doesn't work, I'll move through the systematic troubleshooting everyone has outlined - Chrome incognito, mobile site, different network, assembly member contact, etc. One thing I'll add for others dealing with this: keep a detailed log of what you try and when, including screenshots of error codes. This thread has shown that having specific details ready can make all the difference when you finally get through to someone who can help. Thanks to everyone for sharing your hard-won knowledge - this community support is incredible! 🙏
Dmitry, you've really captured the essence of what makes this whole EDD situation so maddening - the fact that one generic "error code" can mask so many completely different underlying issues! It's like they designed the system to be as unhelpful as possible when things go wrong. Your plan to start with Angel's secret recovery pathway is smart - that seems like it has the highest success rate for bypassing whatever security flags are causing these lockouts. And you're absolutely right about keeping detailed logs. I've learned from this thread that what seems like random troubleshooting is actually building a case file that support staff will need if you escalate. One thing I'd add to your approach: if you do end up trying multiple solutions, space them out over time rather than attempting everything in rapid succession. It seems like EDD's system can get "confused" by too many access attempts from different angles too quickly. This thread really should be stickied or turned into a community guide - between everyone's contributions, we've basically reverse-engineered all the workarounds that EDD's own help desk probably uses internally but doesn't share publicly. Best of luck with the recovery process! 🤞
Mateo Gonzalez
I'm so sorry you're going through this - the DE 2593 nightmare is real! I was in your exact situation a few months ago. Submitted my form in July and didn't see benefits for almost 8 weeks. What finally worked for me was a combination approach: 1. Called at exactly 8:00 AM on Tuesdays/Wednesdays (avoid Mondays/Fridays) 2. Reached out to my state assemblymember's office - they have EDD liaisons who can actually get things moving 3. Kept detailed records of every attempt and interaction The assemblymember route was honestly a game-changer. Their office contacted EDD on my behalf and within 2 weeks I had my benefits restored with full back pay. Don't be afraid to escalate - that's what they're there for! Also, make sure to check your online account for any "pending issues" that might not be obvious. Sometimes there are weird technical holds that only show up in certain sections. Hang in there! The system is completely broken but you will get through this. Your benefits should be backdated once resolved, so you won't lose any money - just dealing with the awful cash flow situation in the meantime. Keep fighting! 💪
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StarSurfer
•This is such helpful advice, thank you for sharing! I'm currently dealing with this exact situation - submitted my DE 2593 about 6 weeks ago and nothing since then. I had no idea that assemblymember offices had EDD liaisons, that's amazing! How did you go about contacting them? Did you call their main office or is there a specific process for EDD-related issues? Also really glad to hear about the back pay - that's been one of my biggest worries through all this. The detailed records tip is great too, I'm going to start documenting everything properly from now on. Thanks for giving me hope that there's actually a way out of this mess! 🙏
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Ava Harris
I'm going through the exact same thing right now! Filed my DE 2593 in early September and it's been complete silence ever since. The financial stress is absolutely overwhelming - I'm having to borrow money just to cover basic expenses while waiting for this to get resolved. What's really frustrating is that there's zero transparency in the process. You'd think they could at least send automated updates letting us know our forms are in queue or being reviewed. Instead we're all left guessing and panicking about when (or if) payments will resume. I've been following all the advice in this thread - trying the 8am Tuesday calling strategy, documenting everything, checking my online account daily. Still no luck getting through to anyone, but I'm not giving up. The assemblymember office route sounds promising - I'm going to look into that next. Thanks for posting about this, OP. It's both comforting and depressing to know so many of us are stuck in the same nightmare. Here's hoping we all get resolution soon! The fact that benefits get backdated is the only thing keeping me sane right now. 🤞
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