I work as a benefits specialist and see this issue frequently. Here's what I recommend doing immediately: 1) File a DE 1326C form (Claim for Additional Disability Benefits) - you can find it on the EDD website, 2) Gather ALL proof of wages from that missing period - bank statements showing direct deposits, tax documents, even email confirmations of pay if you have them, 3) When you call EDD, specifically ask for the "Wage Investigation Unit" and explain that your employer underwent major changes/closures during your disability period. The key thing to understand is that even if your physical workplace closed, your employer's tax ID and wage reporting should still be in EDD's system. They can often locate wages that were reported under different subsidiary names or after management changes. Don't give up - I've seen people get thousands in backpay once this gets resolved properly. The investigation usually takes 2-4 weeks once initiated.

I went through something very similar when my previous employer got acquired and all the HR systems changed while I was on maternity leave. What saved me was keeping meticulous records - I had screenshots of my online pay stubs and bank deposit notifications on my phone. When I finally got through to EDD (took about 3 weeks of trying), they were able to cross-reference my bank deposits with their employer tax records. The whole process took about 6 weeks total, but I ended up getting almost $2,000 in backpay once they corrected my benefit calculation. Don't lose hope! Also, if you have any old work emails or even text messages from your manager about pay schedules or bonuses during that period, save those too - EDD accepted those as supporting documentation in my case.

I'm dealing with this exact issue too! My payment was due on 11/27 and I'm still waiting. This is my second month on disability after a surgery and I had no idea holiday delays were even a thing. The EDD website really needs to do a better job communicating these processing delays - I've been stressed thinking my claim got messed up somehow. Reading everyone's experiences here has been incredibly helpful though. Mine also shows "issued" but not "paid" so at least I know what's happening now. Going to try calling BofA early tomorrow morning like ThunderBolt7 suggested. Thanks to everyone sharing their stories - it's such a relief to know this is a common issue and not just me!

I'm experiencing this exact same problem! My disability payment was scheduled for 11/27 (Thanksgiving) and here I am on December 3rd still waiting. This is my first month on disability benefits after a work-related injury, so I had absolutely no idea that holiday processing delays were even a thing with EDD. Like everyone else here, mine shows "issued" but not "paid" in the system. I've been calling both EDD and BofA non-stop since Monday with zero luck getting through to an actual person. Reading through all these comments has been such a huge relief - I was starting to think my claim got flagged or there was some major issue with my account. It's really frustrating that EDD doesn't clearly communicate these holiday delays anywhere obvious on their website. I'm definitely going to try the early morning BofA call strategy that ThunderBolt7 mentioned. Thanks to everyone for sharing your experiences - it's so comforting to know this is a widespread issue and not just me panicking alone!

I'm dealing with almost the exact same situation right now! EDD sent me an address verification letter on December 20th that I didn't receive until January 3rd due to holiday mail delays. They wanted my documents by January 2nd - literally impossible! I mailed everything the same day I got the letter but of course it arrived "late." What's really helped me so far is documenting EVERYTHING. I took photos of the envelope showing the postmark dates, kept all my mailing receipts, and even got a statement from my mail carrier about the holiday delays in our area. One thing I learned from calling the disability helpline (after about 50 tries) is that they have a "reasonable cause" exception for situations exactly like ours where the mail system caused the delay. The key is proving you responded immediately upon receiving their letter, which it sounds like you absolutely did. I'm also planning to visit an office this week, so I'll be following your updates closely. It's crazy how many people are dealing with these ridiculous mail timing issues with EDD right now. Hang in there - you clearly did everything right and have all the documentation to prove it!

I'm so sorry you're going through this - it's absolutely infuriating how EDD sets up these impossible timelines and then penalizes people for mail delays that are completely out of our control! Reading through all the advice here, it sounds like you're really well prepared for tomorrow's visit. Just wanted to add one more thing that helped me when I had a similar issue with a different government benefits program - when you're at the office, ask them to document in your file that you're requesting an immediate review due to "postal service delays beyond applicant control." Sometimes using their exact bureaucratic language helps move things along faster. Also, if they do resolve it on the spot tomorrow, make sure you get some kind of written confirmation before you leave. Even if it's just a printout showing your claim status has changed back to active, you'll want that proof in case any other issues come up later. You've got such strong documentation and you clearly acted in good faith by mailing your response immediately. I really hope they can get this sorted out for you tomorrow without having to go through the full appeal process. Please update us - I'll be thinking about you!

Hey, I know this sucks, but don't lose hope. I had my claim disallowed twice before finally getting approved. Keep pushing and don't be afraid to get loud if you need to. You got this! 💪

Sorry to hear about your situation! I went through something similar a few months ago. In my case, it turned out there was an issue with my medical documentation - apparently one of my doctor's forms wasn't filled out completely. The crazy thing is, I had to dig through my online account and call multiple times before anyone would tell me the specific problem. My advice: - Screenshot everything in your online account - Request a detailed explanation in writing of why you were disallowed - Check if any of your medical forms had missing signatures or dates - Don't wait - start the appeal process immediately even if you're still trying to figure out what went wrong The whole system is designed to be confusing and make you give up. Don't let them win! Keep us posted on how it goes.

As someone new to this community who's been researching SDI options, this entire thread has been incredibly enlightening! Miguel, your proactive approach to researching the base period calculation before filing is really smart - most people probably just accept whatever WBA they're given without realizing there might be options. The information about the DE 2588 form and Special Base Period is something I hadn't come across in any of the official EDD materials I've been reading. Emma's success story with the 40% WBA increase really shows how impactful this can be for people who had legitimate medical reasons for reduced earnings during their base period. One thing that strikes me from reading everyone's experiences is how much the system seems to rely on people knowing to ask the right questions and submit the right forms. It's unfortunate that this isn't more clearly explained upfront, but threads like this are so valuable for helping people navigate the process. Miguel, I hope your Special Base Period request gets approved and your surgery goes smoothly. Thank you for sharing your journey - it's going to help a lot of people who find themselves in similar situations!

As someone who recently navigated the SDI system myself, I want to add that timing is crucial when submitting the DE 2588 form. I made the mistake of waiting until after I'd already filed my initial claim to request the Special Base Period, which added unnecessary complexity to the process. Miguel, since you're planning ahead for next month's surgery, I'd strongly recommend gathering all your medical documentation from your previous injury NOW - doctor's notes, physical therapy records, any work restrictions or accommodations your employer provided, even pay stubs showing the reduced hours. The more comprehensive your documentation package, the stronger your case will be. Also, don't forget to include a detailed timeline of how your injury affected your work capacity during those specific quarters in the base period. EDD wants to see a clear connection between your medical condition and the reduced earnings. One more tip: if you have any employment records showing you returned to full capacity/hours after recovering, include those too. It helps demonstrate that the reduced earnings were specifically due to the temporary medical limitation, not just a general pattern of lower wages. Hope this helps, and wishing you a smooth surgery and recovery!